Bergstrom Chevrolet Cadillac of Appleton

Didn't tell the truth about the vehicle, drove 100 miles to look at it. Sad. also paid a person to take me cause i really thought i was going to purchase it. scratches on all sides of this vehicle for $17990..

I had a pleasant experience. The people there are always kind, the place is clean, a shuttle was offered, I turned it down but I like the idea that they will drop me off somewhere, then pick me up when my vehicle is ready

Kara was wonderful I bought my 2020 Buick Envision and love it. My daughter bought a 24 Chevy Trailblazer and she loves it. We have had the absolute best customer service and it’s worth the 1hr drive.

My 2006 Chevy DuraMax goes in to Bergstrom Chevrolet for regular annual maintenance. My truck body has no rust and the engine is as strong as new, even though it has travelled and worked for over 230,000 miles. I always take it to Bergstrom because the diesel technicians/mechanics there are better than any I have come across in my 50 years of owning trucks.

Service is always attentive. Sales staff are friendly and take time with each customer making them feel special.

Scott Thurik in sales and the Service Center get 5/5 stars ? from me.

I can't say enough great things about my car buying experience here. The salesperson I worked with was Charlie, and he was so helpful and patient. I didn't feel rushed or pressured whatsoever, and he really went above and beyond to answer all of my questions. Thank you for a wonderful experience! I love my new car!

I went to Nissan personally in Appleton, I bought my Altima from them and was very pleased with service and vehicle, however was told they didn’t have any used cars I was looking for, the one they had was sold????????????? End of story. So went on cars.com and was immediately contacted, by used car dealers.

Originally would rate this higher, but no help has been given in roughly 5-6 months of trying. My wife purchased a van from a salesman (wont say names) at this location in late october 2022. In late March we noticed paint bubbling and flaking on bottoms of both doors. We called and mentioned this to salesman in april, knowing we shouldve inspected closer, but a large dealership like this that does multi point inspections should have caught this before it was on the lot. This is the reason we spend a little extra at the notable dealerships, for piece of mind. That is not the issue with the 1 star. the issue is we have talked to salesman, general manager, customer service, and service dept manager about this issue and how we can go about fixing it. Each and every time they say same old "ill look into it and call you back" and i never get call back. Ive left website inquiries, voicemails, and all go on deaf ears. 1 person says its not our fault and we will get it fixed free, next says its under warranty, next says theres a recall, next says they cant do anything, then i dont hear back for weeks. After that, i leave multiple messages and same run around. It is now September and still no call back and no answers as to how it should be taken care of. Truely disappointed in the customer service. This passed week i have left messages for 3 different people at this location and none have contacted back. The longer this waits the worse the flaking will get. If you purchase from this location, beware of the inspection they do and how well they actually inspect before selling the vehicle, because if there is an issue youll never get any help in finding out ways to fix this. At this point, i will try one more time to get this resolved. From there i guess ill have to fix the issue on my own at another dealership that cares about customers and ill file a dealership complaint with the DOT. Beware of this location!

Answered all my question and was very helpful and not pushy at all. I would use Charlie as my sales person every time I need a vehicle in the future.