CarMax Independence

I had an excellent experience with Car Max, the car was what the y said it was and my interactions at the local location were amazing. I am a picky consumer and knew what I was looking for I found it several states away and took the chance of paying for a transfer to my city. I was very happy with it and was glad I spent the money to get it here. I live in a Midwest city, and everyone has a major commute you don't find low mileage cars here. I feel very good about the experience I normally buy from individuals not dealers, I was striking out looking on my own. I feel like I may have paid a little more from Car Max, but I am glad I did purchase the warranty and financed it through them as well. The icing on the cake the taxes and license also handled at the dealership, super happy with my experience and will recommend them to anyone .

All staff that I came in contact with were polite and professional. However, some of the policies of the company needs attention. Example, I purchased an all wheel drive vehicle, the front tires has very minimal tread life left on them. I asked for them to be replaced just like the rear tires were replaced. I was told no, because they met the company standards. These tires are the original tires from the factory. If the rear were replaced, one would think, the front tires should be replaced also. I then asked for the new tires be moved to the front and that was not done either. I finally discovered from the manufacturer that all tires on an all wheel vehicle must be replaced at the same time always. So, I’m not happy about that. I feel CarMax should take care of their customers better. Thanks

We had a great experience at CarMax. Our salesperson was Chris and he was excellent. We are long time customers and plan to stay that way.

My experience with Carmax was the best I’ve ever had dealing with a car dealership!! The staff were great friendly knowledgeable and helpful

Very focused on knowing what I wanted to achieve. It was the easiest car-buying experience you could imagine.

had great help with the purchase of the truck that we bought. everyone was very helpful.

Friendly professional service and staff. Quality vehicles. Would highly recommend this company for your next vehicle.

Please give my thanks to Rick Gross for making this car buying experience a pleasure.This is the second car we have bought from this dealer and if we need a another car we will be back.

CarMax made everything easy. I could get the car, pay my taxes and get the license plates all in one place. Also, I love the car!

The staff made my vehicle purchase fast and easy. Had the vehicle ready to test drive. Found a finance plan that fit my budget. Great selection and love no haggle pricing.