CarMax Ontario

GREAT BUYING EXPERIENCE, SALESMAN ANTONIO WAS GOOD AND FUN, HE TOOK MY BARBS AND KIDDING IN STRIDE. RONICE THE GAL THAT DOES THE PAPER WORK HAS A GREAT PERSONALITY, SHE COULD TAKE MY KIDDING AND FIRE BACK A COMEBACK, HAD A GREAT HANDSHAKE. ONLY PROBLEM, DOING THE PAPERWORK TOOK TOO LONG, I PRESUME BECAUSE QUITE A FEW CARS WERE SOLD THAT DAY

sold me car with no spare tire. Once they finally agreed to give me a spare, service department doesn't answer phone or call back when you leave message. This dealership seems overwhelmed, understaffed.

Very happy... will buy from there again when it's time to purchase another car

I had a scheduled appointment after work one Saturday. After waiting 15 minutes I finally got to test drive the car went inside with the salesman to complete paperwork and after being there for over 3 hours was told everything was a go (by the salesman who was told by the manager to proceed). When it came time to sign the paperwork the manager all of a sudden changes his mind and wants another pay stub after I had given him my last pay stub and printed out a copy of all my deposits into my account. Their computer would not allow access to my work site pay stub so i had to drive home to print the information and drive back to the dealership. Anyone could clearly see how much I make in a months time. I had recommended this dealer to my daughter but now due to all of the frustration I have been through i will send her somewhere else.

I have been to this Car Max twice. The first time I looked at a Toyota Camry. Now, I am not your average car buyer, I spent years in the car sales business so I kind of know what I am doing. The car was priced $2,000.00 over RETAIL BOOK. Needless to say I did not buy it. I went to a Fiat dealership yesterday and bought a 2015 500, they offered me $1,850.00 in real money for my 2003 Taurus SEL with 87,000 miles and very clean. They were embarrassed to make me that offer. I pulled the trade out of the deal. The guy at Fiat told me to take it to Car Max, so I did. I have never been so insulted in my life, they offered me $1,000.00! These people have no idea what they are doing outside of trying to steal peoples money. Their prices are way out of line as are their appraisals. I will NEVER STEP FOOT IN ANOTHER CAR MAX, AGAIN, EVER! And my personal recommendation is that you don't either, just remember, you have been warned. I hate companies that feel the need to take unfair advantage of people, way to go Car Max!

First let me start of by saying that I think Car Max is a great place to shop and to get what you’re looking for. I found a car that I really liked but it was in Burbank. I had it shipped to Ontario and was very excited about my selection. I arrived and met my sales consultant and that’s where the story went bad. I received an email from Car Max indicating that the car I inquired about would be there in 3 days. Attached to the email was a sales consultant that was assigned to me and her name was Michelle Ho. I called when I got the notification that the car had arrived and Michelle Ho introduced herself and invited me to come in and test drive the vehicle. This is where is went horribly wrong!!! When I arrived, I felt like she treated me like a second class citizen. Her customer service was poor and her attitude was very condescending. Before we went on a test drive, I asked her about the cleanliness of the car and she told me to worry about getting it first. I told her that I didn’t have the full down payment at the time but would have it in 7 days and she seemed very unwilling to work with me to have this happen. I had a loan approval of most of the money, but due to the extended warranty being more than I anticipated, I just needed a little more time. Michelle had no clue about how to make this deal run smooth even though I had everything that my loan required of me (check stubs, references, and bills…everything). Michelle asked me about my paycheck stubs as if I made them up (I’m a school administrator, really?). She wanted to know why my year to date only showed one month, hello!!!! We were in January. Anyway, she put me through so much and as the evening went on, I inquired about getting someone else to help. She acted like she couldn’t come up with clever ways to hold the car for me. I suggested that she put the car in the shop to work on the things that we observed needed attention to buy me a few days and laughingly she agreed and said, I was just going to suggest that. After all of that I was back seven days later and it went even worse. I came in as expected and the car was still filthy and when I asked her about it, she told me that its company policy to not have the car washed before the deal is done. (She’s crazy). A colleague of hers asked if we were being helped and when we told asked him his thoughts on the situation, he said “I would have had the car washed because I wouldn’t want my customers to have to wait”. He also said that he would do it but he didn’t want to step on anyone’s toes. After that she went through the same documents again and asked the same questions as if I changed something or something didn’t make sense to her. As my frustration grew, my girl went to get a manager before I exploded. I asked her if she could get the car washed while we were doing the paperwork and she shushed me as if I were a child. Rene came over and was extremely helpful and wrapped up the transaction in 10 minutes. At one point he was thanking me for our business and she still wanted to know about something that she thought he may have overlooked. My experience with her was horrible and it took everything in me not to go off on her. She is incompetent, thoughtless, unprofessional and someone that I would definitely look at retraining. Everyone else there that I have dealt with were so friendly and professional that it made me realize that it wasn’t a Car Max issue, it was a Michelle doesn’t know how to treat people issue.

Went to have my car check an could not find out the problem. Had two make an appointment for over 2 weeks. Will never go there again or buy another car there.

Hello. I have bought many cars at car max and sold them many cars as well. My service person was a female named kiko. She was great and called me back just about every day to tell me what was wrong and the finished work completed. Now as for trying to contact someone at there service center that was impossible. The recording says they are busy at the moment and trying to talk to someone is nearly impossible. Beware..... other than that service work is great quality. I will still buy from them as long as they work the bugs out of service.

No haggle prices coupled with higher prices than franchised dealers is not a formula that encourages me to do business with them. I made an appointment and came a long distance to see a specific car. When I arrived it took them 40 minutes to find the car and it was not in the condition as described. The car's condition didn't come close to supporting their offer price. I wound up at a Toyota dealer and bought a better condition, lower mileage, better warranty Prius for a lot less money.

Ordered a Dodge 3500. And am waiting for it to be transported. The ill trade my car for a truck.