CarMax Naperville

You can’t go wrong with Carmax’s process for buying and selling cars. We hand a great experience with our salesman! However the service department didn’t meet our expectations, we were sold two keys, but noticed that one key blade was missing. We went to ask the service department about it and they told us we would have to get a new key cut somewhere else as they only guarantee one key, although the car was presented with “two” keys. This was after we asked two men who were too busy on their phones to notice we were there, when we got their attention, they said oh we are just “assistants” you need to talk to someone else, then they got back on their phones while we waited for the other service representative.

My salesman provided the upmost great customer service skills and was quite patient with me as I viewed and drove a few cars and trucks until I found the right match. Definitely would recommend him moving forward and Carmax as well.

The sales process was seamless as usual. Matt did a great job with everything. Upon express checkout, I was advised that my SUV came with only one FOB, I feel that should have been mentioned earlier. Also, the vehicle wasn’t as clean as those we have purchased in the past.

Love my car and the great Carmax staff. They helped me purchase my car and fix any minor issues with my car. I recommend them 👌

I knew the vehicle and specs I wanted and found the right one in another state. I had the vehicle shipped to my local Carmax and they had it cleaned and ready for me to test drive. I found an issue with the vehicle at time of purchase, and they replaced and repaired the part quickly, provided a loaner vehicle, and communicated updates. At pick up they put a bow on it and took a family photo with the new car. My kids were thrilled, and mom has an awesome new Lincoln Aviator! Everyone we worked with was easy to talk to, no pressure or stress like a dealership often feels. Our sales rep Asad was helpful in making sure all our needs were met, reviewing vehicle history, and gave options for service and warranty. We got a good price on our trade right away. To anyone seeking a used vehicle, I highly recommend researching, test driving lots of options, and then searching Carmax!

Worst car buying experience ever. Selected car and began the buying process. Every step was so fragmented with a different person. They wouldn't tell you anything about future steps until you were at that step and if they did because you were specifically asking, then the info was wrong. The whole process was over a week and at the end we were so fed up that we canceled it at the end. Despite that they still tried to deliver the car. The communication was beyond lacking, it was atrocious! They are also overly invasive demand full SSN (even when not financing through them) and if you are paying in full, they require you to log into your banking information, through their site btw, so they can access your personal accounts to "confirm" funds. They won't accept bank statements or receipts. They also lie about how this process works or don't disclose all this until you try to do it. Ultimately this whole company is not worth it.

Nice Dealer. I was able to follow up with them and I just bought the car with them.

The staff online and over the phone were more than helpful and friendly, but as soon as I stepped in the showroom things went south, and it went there in a hurry. I was prepared to pay for a vehicle, in cash mind you, that was shipped from another location of theirs. The vehicle was on their lot for two days before I went to my appointment to look at it. Upon arrival, the receptionist had no clue why I was there in the first place. I then had to wait an additional 20 minutes before a salesperson could help me. While waiting, I walked out to the vehicle to look it over and it was in no way, shape or form presentable for a buyer. The exterior was filthy and covered in grease and the wheels were coated in a film of grime. The bed of the truck has scratched and banged up in a way that shouldn't be for a truck that has 3000 miles on it. The sales manager even agreed that the way the truck was presented was not acceptable and proceeded to do nothing about at that moment other than try to pressure me into buying the vehicle right then and there. He said that we could bring it back after the weekend to have the cosmetic team look at it to possibly fix things... When I told him that I would not be buying it that night due to the condition it was in, it seemed as if he could care less. When I mentioned that I was prepared to purchase with cash, he rolled his eyes at me and at that point, he lost my business for life.

I bought a car 3 months ago thru CarMax autofinancing. 2 weeks ago i had a accident and my insurance company has stated car as total loss. They gave me 2 option, to keep the vehicle and to pay CarMax value of car before accident - salvage value = 3221$ Or they want pay to carmax 4500$ and they keep the vehicle. I choosed the option 1. But talking with CarMax about a option to use that check of 3221$ to repair the car, they told me that if i want to keep the vehicle i have to pay 7000$ (remaining balance of the lease) When i asked them where is that stated in the contract, that they are allowed to request full amount in upfront if i have any damages on car, they put me on hold for 1h30min and transfered me over 2 departments in that time. At the end i was talking with "supervisor" and she "explained me" that it is stated in their internal policy which is not available on their website neither do in my contract/paperwork that i got from them. She said that i never signed and never was awared of that, and i dont need to sign something like that but i cannot get access to my car if i dont pay 7000 $ in upfront. Now i have to hire the lawyer and to go on court with this company while my car is not in my possession and im still paying monthly rate for car and for insurance. Im using my car to work for UberEATS, DoorDash , PostMate. I cannot work , and i have to pay car in one week! Again, i never was awared that they are allowed to request payment in upfront remaining balance if i have ANY damages on the car, even if that is a total loss (i have already ordered parts to make car drive able) I NEVER SIGNED SOMETHING AS THAT, I NEVER WOULD! These information are not available ANYWHERE on the date 20. February 2020. ! I dont know how that can be legal ! Im considering this as heavy fraud ! ontracts about buying a car are long, but there is NEITHER THE ONE section talking about that they have law right to do this. I dont understand why they acted as this in my situation because i would keep paying my monthly rate and after my lease is over, title of the car would be mine as the car ofc. So it is not really matter for them in what condition car would be. But i cannot accept that there is some "INTERNAL POLICY" where customer is not awared of anything what is in there and it is affecting the whole contract that i have signed with them. Why we are signing the contract anyway ?? when they can write whatever they want in their "INTERNAL POLICY"

They cheat people and are very dishonest forcing you to take a high finance rate with them instead of a lower rate from another company.