Reviews
Mark was very helpful in guiding me through the process
Mark was very helpful in guiding me through the process of purchasing my truck. He explained everything to me and provided answers to any questions that I had.
Mark was very helpful in guiding me through the process
Mark was very helpful in guiding me through the process of purchasing my truck. He explained everything to me and provided answers to any questions that I had.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We were looking to buy a new Traverse.
We were looking to buy a new Traverse. Brian,Bruce and Cameron spent 2 weeks searching the internet and making phone calls to get the car we wanted. They definitely went above and beyond to make this deal happen and it was the best buying experience we have ever had. Thank you to all of Taylor Grubaugh team we love the new Traverse.
We were looking to buy a new Traverse.
We were looking to buy a new Traverse. Brian,Bruce and Cameron spent 2 weeks searching the internet and making phone calls to get the car we wanted. They definitely went above and beyond to make this deal happen and it was the best buying experience we have ever had. Thank you to all of Taylor Grubaugh team we love the new Traverse.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate you for letting others know about your experience, Kevin! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, the Team at Taylor Grubaugh Chevrolet
Super easy to deal with the schedulers to set up
Super easy to deal with the schedulers to set up appointment and to get explanation of vehicle issues and required services. Kara is “A #1 !!
Super easy to deal with the schedulers to set up
Super easy to deal with the schedulers to set up appointment and to get explanation of vehicle issues and required services. Kara is “A #1 !!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent communication.
Excellent communication. Truck was exactly as represented. Mark and Ben were very professional and had everything ready when I arrived. Even picked me up at the airport. After a test drive, I was out the door in 15 minutes with a full tank of fuel! Couldn't have asked for anything more. Best internet buying experience I've ever had!
Excellent communication.
Excellent communication. Truck was exactly as represented. Mark and Ben were very professional and had everything ready when I arrived. Even picked me up at the airport. After a test drive, I was out the door in 15 minutes with a full tank of fuel! Couldn't have asked for anything more. Best internet buying experience I've ever had!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Our Taylor Grubaugh Chevrolet salesperson, Mark
Our Taylor Grubaugh Chevrolet salesperson, Mark Livengood, was most helpful in guiding us through the assessment and suitability of the product I ultimately chose. The purchase process was smooth with no pressure and felt he was very interested and knowledgeable of my vehicle desires. He kept the purchase process "on track" and offered lots of discussion for a better understanding of my questions while keeping the process on track. All of the various Grubaugh personnel we were involved with during our trade and purchase experience were most helpful and considerate of our concerns. They had several vehicles in stock on their sales lot where various option items could be seen in "real life" which made the selection of desirable options for my vehicle very easy. A prior Chevrolet dealership we visited only had two vehicles that I was interested in and neither was suitable for what I was seeking with little interest in discussing anything not already in their inventory. I would highly recommend our total experience with Mark and the Taylor Grubaugh Chevrolet team as good as a vehicle purchasing experience can be. These comments are about individuals associated with Taylor Grubaugh Chevrolet who appear to me to have acquired the previously named Lowe Chevrolet dealership earlier this year. We have had no earlier association with Lowe Chevrolet and had never visited that dealership when they were in Waynesville prior to being Taylor Grubaugh Chevrolet.
Our Taylor Grubaugh Chevrolet salesperson, Mark
Our Taylor Grubaugh Chevrolet salesperson, Mark Livengood, was most helpful in guiding us through the assessment and suitability of the product I ultimately chose. The purchase process was smooth with no pressure and felt he was very interested and knowledgeable of my vehicle desires. He kept the purchase process "on track" and offered lots of discussion for a better understanding of my questions while keeping the process on track. All of the various Grubaugh personnel we were involved with during our trade and purchase experience were most helpful and considerate of our concerns. They had several vehicles in stock on their sales lot where various option items could be seen in "real life" which made the selection of desirable options for my vehicle very easy. A prior Chevrolet dealership we visited only had two vehicles that I was interested in and neither was suitable for what I was seeking with little interest in discussing anything not already in their inventory. I would highly recommend our total experience with Mark and the Taylor Grubaugh Chevrolet team as good as a vehicle purchasing experience can be. These comments are about individuals associated with Taylor Grubaugh Chevrolet who appear to me to have acquired the previously named Lowe Chevrolet dealership earlier this year. We have had no earlier association with Lowe Chevrolet and had never visited that dealership when they were in Waynesville prior to being Taylor Grubaugh Chevrolet.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Really a good service but time to buy a vehicle was way
Really a good service but time to buy a vehicle was way to long, shouldn’t take 7 hours
Really a good service but time to buy a vehicle was way
Really a good service but time to buy a vehicle was way to long, shouldn’t take 7 hours
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Made the impossible, possible!
Made the impossible, possible! Best experience ever! Highly recommend! Thank you so much to everyone at Lowe Chevrolet!
Made the impossible, possible!
Made the impossible, possible! Best experience ever! Highly recommend! Thank you so much to everyone at Lowe Chevrolet!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Becki, thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else. Best, The Lowe Chevrolet Team
Originally had a good experience with the dealership,
Originally had a good experience with the dealership, however started having issues with my vehicle. Extended warranty that was sold to me won't touch it and dealership won't touch it, so I asked to speak to management. Spoke with sales manager several times, got nowhere. Left message for GM several times and after 2 weeks still no call. If you plan on having service on your vehicle do not buy from this dealership.
Originally had a good experience with the dealership,
Originally had a good experience with the dealership, however started having issues with my vehicle. Extended warranty that was sold to me won't touch it and dealership won't touch it, so I asked to speak to management. Spoke with sales manager several times, got nowhere. Left message for GM several times and after 2 weeks still no call. If you plan on having service on your vehicle do not buy from this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We acknowledge your review and are currently looking into the events you’ve detailed.
Lowe’s Service Department Staff are OUTSTANDING and the
Lowe’s Service Department Staff are OUTSTANDING and the BEST Customer Service of vehicle service department that I have ever been too in 37 years!!! Kudos to Clint, David, and Kara!! Keep up the Great Work!!
Lowe’s Service Department Staff are OUTSTANDING and the
Lowe’s Service Department Staff are OUTSTANDING and the BEST Customer Service of vehicle service department that I have ever been too in 37 years!!! Kudos to Clint, David, and Kara!! Keep up the Great Work!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Wow, your kind words took our breath away, Kevin! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. Thank you for trusting our service department for your automotive needs. Best, The Lowe Chevrolet Team
My check engine light came on today as I was traveling
My check engine light came on today as I was traveling back to Ohio with a a new Bull and a horse i my trailer.. I stopped at Lowe Chevrolet and their service dept. did a great job getting my truck looked at and got me back on the road in in a half an hour. Thank you very much.
My check engine light came on today as I was traveling
My check engine light came on today as I was traveling back to Ohio with a a new Bull and a horse i my trailer.. I stopped at Lowe Chevrolet and their service dept. did a great job getting my truck looked at and got me back on the road in in a half an hour. Thank you very much.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, The Lowe Chevrolet Team