Chilson-Wilcox

Good afternoon, my name is Jim Files. I am one of the Sales Manager here at Chilson-Wilcox. I want to apologize for the experience you had here. We are not that type of dealership in any way. We have been going through a lot of changes over the last couple months. But that should have had no affect on your experience at our dealership. Since then we have acquired some more vehicles and I want to extend an invitation to you to come out and sit with me and see if we can help you out. If you could call the store and ask for me, Jim Files, I would greatly appreciate it. Thank you & have a great day.

Thank you Mike for such a glowing review, and thank you too, for your over 20 years of doing business with us! We appreciate your kind words, and your continued loyalty to our dealership. We work very hard to provide the best product, experience, and service both before AND after the sale, and are very appreciative of loyal customers like you who take the time to write about the "honest and fair" way we do business! We look forward to many more years of taking care of you! Charlie Griswold, Used Car Manager

"I contacted Cars.com asking them to remove this review/post because there is BARELY A WORD OF TRUTH TO IT happening as stated, and as a reputable dealer, would prefer not to get into a "he said, she said" situation. Since Cars.com would not remove it, and Matthew Robinson from Wellsburg has painted a pretty dreary picture, I feel the need to respond to his review. Here is what REALLY happened, according to our salesperson Jessica, and our GM....Matthew drove our beautiful car on his lunch hour, and wanted us to hold it until Saturday when he could stop back and drive the car again when he had more time, look it over, and let us know IF he was going to indeed purchase the car, and whether or not he was going to have a trade-in or not. Since he did not indicate that he was certain he was going to buy the car until after he drove it again, or whether or not he was going to trade in a vehicle, and since he did not email Jessica his Insurance information until AFTER we closed for business on Friday evening, there was no way paperwork could be printed until we knew all those things, and until we had the needed insurance information from the customer. (I just saw Jessica's emails from Matthew regarding his uncertainty about his trade and/or whether or not he was sure he was going to purchase the car at all). When Matthew Robinson from Wellsburg arrived Saturday morning, looked the car over again, decided he DID want to purchase it, and let us know he was NOT trading a vehicle in, he then said he wanted to take the car home that day. Since our Title Clerk was not here that Saturday, it was explained to him by Jessica that we could not print all of the necessary paperwork and loan contract for him to sign and drive the car home that day. When Jessica explained to Matthew Robinson from Wellsburg that he hadn't provided the needed insurance information PRIOR to us closing on Friday, or whether or not he was GOING to trade a vehicle that we hadn't even seen yet before we closed on Friday (so we could have paperwork ready for him Saturday, assuming after he re-drove the car and looked it over that he wanted to take it home), he became verbally abusive and aggressive toward her to the point she started crying and was visibly shaken. At that point, the GM spoke to Matthew and told him if he wanted the car, he would need to wait until Monday when we could then provide the needed paperwork, even suggesting that Jessica would personally deliver the car to him Monday or anytime at his convenience, but he said "NO, that was unacceptable, and that he should be able to take it today" to which the GM said it could not happen today, but we would deliver Monday. He asked for his deposit back at that point, to which the GM indicated that since he left us a personal check, we would need to wait for it to clear, or wait until Monday when the office staff was back to cut him a check. Later that evening, Jessica received an email from Matthew stating that "if we would have the car delivered at 9 am at his house, with a full tank of gas and floor mats, he would be there to sign." Jessica replied that our title clerk does not come in until 9, but she could be there by 10, but he did not respond. Later, she received an email stating they were going to pass on the car due to being approved at another dealer on another vehicle, and that his friend Joey would be in later to pick up his deposit. Upon receiving the email about Matthew passing on the car, it was put back on the lot, and the next customer who came in and saw it purchased it. For the record, Jessica's day off is Friday, not Monday as he stated, and Matthew did NOT submit all paperwork, deposit, and insurance info on Wednesday as he stated either, as she received his insurance info Friday EVENING after hours. It is a SHAME that Matthew Robinson from Wellsburg decided to write such a false and misleading review of our dealership, as we strive to provide the BEST customer service."

Chilson Wilcox Chrysler Dodge Jeep Ram (in Painted Post NY) DOES do warranty work for vehicles not purchased from our dealership. When David from Painted Post NY called to schedule a service appointment for his vehicle purchased elsewhere, and was told that we were scheduling appointments up to 2 weeks out and further due to a busy service schedule, he was very dissatisfied. When our service manager suggested he contact his purchasing dealer in hopes that they could get it in sooner, David from Painted Post indicated he did not want to drive that far, and that we were more convenient for him. Not being satisfied with not being able to get it right in, our service manager him gave the phone number for corporate. Our dealership has an excellent service department that everyone wants to come to for service, and we do our best to accommodate everyone who needs service/warranty work done.

Kimberly- Thank you for giving us the opportunity to not only earn your business, but to show you that "we sell cars a different way, the RIGHT way" is not just a catchy jingle for our commercials, but our way of life here. I am glad we could help you, and am looking forward to doing more business with you in the future! Thanks for the business AND the kind words! Charlie Griswold, Used Car Manager, Chilson Wilcox Chrysler Dodge Jeep Ram

On Friday of last week, the Northeast got a snowstorm that left lots of vehicles buried under the snow. As usual when this happens, we brush of the hundreds of vehicles we have on the lot, then move them all, plow the lot, then put them back on the lot in their places. When moving the Ram ProMaster van on Friday during this process, I noticed a check engine light had come on, so I pulled the van into the service lane and gave the keys to our Service Manager so he could diagnose/fix the check engine light issue. Upon diagnosis, it was determined on Friday afternoon that it needed an ABS module, which was ordered. When we opened for business on Saturday at 10 am, one of our salesmen told me he had a customer on his way from about 4 hours away (Norristown, PA) to see the van. I instructed our salesman to call Mariano Tancredi from Norristown, PA and let him know of the issue. Upon receiving this call, Mariano Tancredi from Norristown PA then screamed at our salesman, told him "we must have known about this issue" and that we had "wasted his time and money" and then sent an email to our salesman that was so vile and disgusting that it cannot be repeated here. I wonder what his reaction would have been if we had NOT called him to let him know of the issue, and instead, let him drive all the way here only to find the van with said issue?!? We do our best to provide the best product, at the best price, (he was coming from about 4 hours away, and we KNOW the price was why), but sometimes things come up out of our control, as this did. His treatment of our salesman with the follow-up email, and his disregard for understanding that we were only trying to give him the information as we had it, is completely misplaced and unprofessional. I wish Mariano Tancredi from Norristown PA luck in his pursuit of finding this "particular hard to find diesel ProMaster Van" elsewhere, for this price, and with these miles, and invite him to contact me directly at cgriswold@chilsonwilcox.com to discuss, if he has any other dissatisfaction with our dealership or our product. Charlie Griswold, Used Car Manager

Erin & Anthony- Thank you for the kind words and for the opportunity to earn your business! You got a great SUV, for a great price, and I look forward to helping you and your family for many years to come! Charlie Griswold, Used Car Manager

Chilson Wilcox Chrysler Dodge Jeep Ram is a "one price selling dealer" meaning when we list a sale price, either online at all of our many websites, on the windshield of every vehicle for sale on our lot, or in any newspaper or television ad we do, it IS our best price. We do this because we want our customers to know right up front what our best price is, and we are proud enough of them to list them everywhere on all of our sites. We believe that is the best way to do business, with complete transparency for the customer trying to do business with an honest dealer. Fortunately for Jay from Palmyra NY, our pricing strategy and preowned vehicle selection and the way we advertised the vehicle, was enough to apparently prompt him to call and speak with someone here, and when he didn't hear what he thought he should hear (he heard that we are a "one price selling dealer" who doesn't build in the fluff and markup like most dealers just to haggle negotiate), he decided to write a poor review of our dealership. We work very very hard to be upfront, honest and transparent in our pricing and the way we do business here (selling CERTIFIED preowned vehicles for around/under NADA Clean Trade In Value or LESS in many cases) and welcome all constructive thoughts and reviews from customers, however, would Jay from Palmyra NY expect to walk into an establishment like McDonalds or Walmart (both known "one price selling establishments" and expect to negotiate prices for their products? If he did, and they said no, would he write a poor review on their websites? I think not. I would welcome Jay from Palmyra to call me directly at 1-888-274-7961 to discuss so I can explain to him why we don't negotiate on our already "sale priced" vehicles and show him the value already for the vehicle he allegedly inquired about. Charlie Griswold, Used Car Manager