BMW Seattle

Communicative, friendly, professional. All the things you’d want and expect from a dealer’s service department.

The BMW Seattle dealership has an excellent service department. I usuallly work with Nathan Morrisette. This time i worked with Trevor Maehl

Great service from a great advisor Nik, will continue to bring my BMW to BMW Seattle for service.

We have purchased two pre-owned cars from this dealership and have been extremely satisfied with the sales team, also the service team has been wonderful over the years. We look forward to having a long relationship with BMW Seattle— shout out especially to Nathan in service.

Always great and attentive service. Friendly knowledgeable staff with timely communication and clear feedback. Will return.

Nik Zeynalnia is thinking reason why I love this dealership so much! And his lead tech Kevin is also amazing!!

The check in process was fast and efficient and the lobby was clean and well maintained.

Josh Logan in service is the reason I continue to return to BMW Seattle and why I’d buy another vehicle from them. He’s the best in the business.

TL;DR: Bought a 2021 Subaru Forester from BMW of Seattle in March 2025. Shad Walker made the process easy, low-stress, and fair. The car was priced well, in great shape, and the staff stayed friendly and helpful even months later. Highly recommend this dealership. I waited six months before writing this so I could give an honest, long(ish)-term review. After my RAV4 was totaled in February, I started searching for a safe, affordable car. I did my research but knew I needed to see cars in person to really decide. On March 12, 2025, I called BMW of Seattle and spoke with Shad Walker about a 2021 Subaru Forester. He got us in that same afternoon, just a few hours later. The car looked great. BMW of Seattle had no problem with me getting it independently inspected, and it came back perfect. No rust, FULLY detailed, and priced very competitively. They actually had a really solid mix of cars too, everything from well-kept options under $10k to newer models like the one I bought for $28k. (All the way up to ultra-luxury $200k+ vehicles.) It didn't feel like you had to spend a ton of money to get something reliable. Shad joined us for the test drive and inspection, he was easygoing, never pushy, and shared stories along the way without making it feel awkward or forced. When I told him we'd have to come back the next day to finalize the purchase because we didn't have the check yet, he was completely understanding. On March 13, we came back to buy the Subaru. Shad had the car cleaned again before we arrived, which apparently is standard at BMW of Seattle (And LITHIA Dealership Group overall,) but still felt like a nice, personalized touch. The whole buying process was smooth, low-stress, and even enjoyable... not what I usually expect when buying a car. Shad didn't push extra warranties after we politely declined, and he worked within what the finance department allowed to make things fair (Negotiation!) . After signing the paperwork, we walked out to a freshly detailed Subaru with a big white bow on it. On April 21, I got a call and text that my plates had arrived. They offered to mail them for free, but I chose to pick them up. The pickup was quick and easy, and again, everyone was friendly. Six months later, I still love my Subaru and have zero regrets. The whole experience at BMW of Seattle was relaxed, respectful, and welcoming, even though I was buying a used Subaru and not a luxury BMW. Free espresso, cold brew, sodas, water, and snacks were available in the lounge, but honestly, everything was so fast we barely had time to sit down. If you're thinking about buying a car here, I can't not recommend it. Shad Walker in particular was fantastic to work with. Kind, professional without being pushy, and genuinely helpful from start to finish. :)

I was concerned about pricing for my brake fluid and spark plug change and later was quoted a price of $4700 for an oil pan replacement, and got flustered to the point that I didn’t show my BMW Enthusiast card. I wasn’t prompted for it, was not offered a loaner or a ride, and ended up paying $300 more than I would have on my $2K bill because I didn’t show my card. I have regrets…