Hesser Toyota

Watch your paperwork here very carefully. I helped my senior parents bargain a deal here so they could go back the next day to sign and take delivery. When I went to review the paperwork they had signed after they brought the car home, the salesperson had written the deal differently than the agreed upon deal the day before. He gave them $810 less (only gave them $1190 instead of the agreed upon $2000 off) of a discount agreed upon the day before.

Welcoming experience. Appropriately priced vehicles. Willing to make sure your satisfied with your purchase before signing the final papers. After having my local shop check out the vehicle before purchasing they found a spot where the paint was bubbling and another spot that was to metal and rusting. They fixed it and told me i wasn't obligated to buy the vehicle unless i was 100% satisfied. after a couple days in the body shop they called me to come out and check out the paint job. you couldn't even tell that it had paint work done on it. they also threw in a free touch up paint bottle so i could fix any other problems i might have in the future.

The folks at Hesser are exceptional. They had gone above and beyond to get me the financing and car I wanted...without blinking an eye. Very easy to deal with, everything explained in great detail. I never felt rushed or pressured at any point. I am very particular on who I do business with. I had worked previously with a major dealership in Chicago and know all the workings. I felt very secure at Hesser and in their promises, and true to their word, they delivered above and beyond. I highly recommend checking this dealership out. We drove in from across state, and are very happy with our new RAV4!!!!

This is my 3rd lease with Toyota and the deals just get better and better. The sales staff is quite accommodating and ensure you get the best deal possible. I love my new vehicle.

We remain very satisfied with Hesser Toyota. The sales staff does not play any of the classic auto sales tricks on us and prices for both the new vehicle and the trade-in are within the suggested Kelley Blue Book values. Tried another dealer first [closer to home] this time but was low-balled on the trade-in with an obviously false claim that they would never be able to unload the old car. Walked away, visited Hesser the next day and drove off with the new car.

We just bought a prius C. Everyone was great. Explained everything in great details. I am very happy with hesser, always brings my cars for services. This is our 3 purchase from them

I just started leasing my third car from Hesser and I am very pleased with them. Whenever I go in and need help someone is always there to greet me and attend to my needs. I worked with the same car salesman for the past two cars and I am very pleased with him as well. He makes sure that I get what I want when I am deciding on a new vehicle. C

DO NOT GO THERE!!! The manager is totally no credit!!!!!! We live a hour drive from there. My family wanted to buy a used van and found one on their website. We called before we came and confirmed the price with the manager. When we got there with two kids, After testing the van, we made the decision to buy it. The sales person was okay and told us they needed time to do the paperwork. After 1.5 hours, a manager came out and told us the price was not correct. They could not sell this van to us at this price. and it would be two thousands more. Totally untrustworthy!!Do NOT go there. Just waste your time!!

We are new to the area and brought our Sequoia in for some work. We were quoted $800 to repair a wheel bearing. I would have naively payed that outrageous fee had my husband not raised a red flag alerting me that it was way too much. We called our old Toyota Dealer and asked them to check that quote. They said Hesser was high by 100 percent. At this point Hesser still had our vehicle in their possession. As a favor to us, the technician at Continental Toyota called Hesser on our behalf to alert them that the quote was grossly incorrect. Hesser's service writer admitted that the quote really should have been $422. Are they completely incompetent or are they trying to take advantage of people who don't know any better? This was the first red flag. After they completed the repair and we paid the new lower amount, we continued to have problems so we drove the vehicle 2 hours south back to Continental Toyota who told us that Hesser tore the grease fitting boot while doing the repair and that the air box was completely disassembled and left apart. This is a serious mistake which left no grease in the bearing. We are having Hesser's mistakes repaired at Continental Toyota in Hodgkins, IL at our expense and are paying for a rental car on top of it. Hesser is refusing to reimburse us or Continental Motors for the repairs and has even suggested that Continental Toyota sabotaged their work! . What they want us to do is drive the vehicle 3 hours north with no grease for them to get a 2nd chance at repairing it. To drive this vehicle would not only endanger us, the passengers, but would also create further damage to the vehicle. When my husband questioned the insanity of this suggestion Mr. Hesser agreed to flat bed our truck the 3 hour distance and said that to assure us that they did the work correctly the 2nd time that I would have a chance to review the tech's work. Me???? I am supposed to know good work from bad? Insane!! He is more interested in winning an argument than on doing what's right which is to admit they made a mistake and reimburse us for having the repair done elsewhere. Mr. Hesser is way out of line, insulting and has zero customer service or problem solving skills. Find another dealer!!!

I drove my Prius home from Chicago without any issues. It then sat in my level driveway for three hours. After three hours, I jumped into it, and found the master warning light was lit up. I bought an OBD2 reader and received error code POA3F, which means Drive Motor A Position Sensor Error. I towed it to Hesser on a Monday morning. They spent the next 4-5 days analyzing the problem. They stated that the transmission was destroyed, and I needed to buy a new one from them for about $4,800 plus tax. Being an engineer, I knew that the transmission will not fail while the car is sitting still. But Hesser was insistent that I needed to buy a new transmission. I towed the car to an independent repair facility, and as soon as they put it onto a rack, they noticed that a wiring harness was chewed through. They quickly jumpered the broken wires, and the car worked like new! So Hesser spent 4-5 days analyzing my car, and wanted $4800 plus tax for a new transmission, when the problem was actually a faulty wiring harness. I will never use Hesser for service. They mis-diagnosed the problem, took too long to mis-diagnose the issue, and still fail to admit that they mis-diagnosed the issue.