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Heiser Chevrolet

(2,462 reviews)
Visit Heiser Chevrolet
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–7:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–3:00pm
Sunday Closed Closed
2016 consumer dealer award
View 2 awards
2016 consumer dealer award 2015 consumer dealer award
New (414) 751-6990 (414) 751-6990
Used (414) 375-2304 (414) 375-2304
Service (414) 375-4848 (414) 375-4848

Reviews

(2,462 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Heiser Chevrolet from DealerRater.

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bought a used car

I gave Them A List Of What I Wanted And The Price I Wanted To Pay. They Went Out And Found What I Wanted. Very Friendly As Well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great Experience

I had researched the deal I wanted and got it without any (bull). George really knew the product and made the experience painless. The number of cars I had to choose from exceptional and you could tell who ordered them knew what a Camaro buyer wanted. I had three color examples of the exact car I wanted. Thanks Heiser !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Best Experience Ever!

Heiser Chevy gave me the best car buying experience I have ever had. Often as a woman, you are treated differently during this process but not here. Brian, Jason, Rich, Kristina, Mark Brussard and Katie Murphy made this the best, easiest experience I have ever had. I am so happy to be back in a Chevy and the Traverse is the right vehicle for me and my family. I love driving it!! It is comfortable and exactly what I wanted. I can't thank all of you enough. I felt like a member of the family by all involved!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Needed help financing a car

I walked with vague ideas of what I wanted and a set price range and Brad was very helpful. I had a good experience, I had my son with me and Brad was extremely accommodating and friendly. I had a bad buyers experience last time and this has really changed my opinion.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Awesome Experience!

Dave Shepard and rest of staff so helpful! Exactly what I was looking for, so drove 2 hours to get, and would do it again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great Buying Experience

I had a wonderful experience buying a new Cruze with Greg Koss as my sales consultant. Greg went out of his way to overcome technical obstacles, and because of that I was able to save a significant amount of money on the final price of the vehicle. I love the new car, and the attention that I received while shopping at Heiser by Greg and the other staff members. I would recommend Greg and Heiser to anyone who is looking for a new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Purchase of a new 2014 Z51 Corvette coupe

The four people I checked above; Rich Brusky, Dave Shepard, Kristina Beck and Brian Crandall went way out of their way to ensure that I was able to get this vehicle as they are constrained. They also took special personal attention to the preparation of the car for delivery, preparing it exactly like I prefer to receive it. Dave Shepard took a long time with me explaining the car's features as it is very different from any previous Corvettes I have owned. Kristina Beck was very courteous, professional and knowledgable in processing the paperwork to complete the purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Easy, friendly, helpful and real

My experience with Greg Koss at Heiser Chevrolet in May 2014 was phenomenal and easily the best interaction I've ever had with a dealership. Throughout my process of acquiring a 2015 Tahoe, Greg was patient, thorough and extremely helpful. Most importantly, he was responsive; he made it easy and was real. He asked the right questions and listened in order to find the perfect vehicle for me. I would definitely - and highly - recommend Greg at Heiser to anyone in my family and all my friends. Sincerest thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
4 people out of 4 found this review helpful.

The Best Service I Have Ever Received

I would Highly recommend Heiser Chevrolet in West Allis if you want the best service and great deals anywhere. My 8 year old truck was experiencing some breakdowns and I was in a real bind. Willie and Brian not only worked with me diligently to find the right vehicle for me to purchase but, also loaned me a truck that solved the predicament I was in. The sales staff are all friendly people who are very willing to help solve any of your vehicle needs. I was very impressed with their service and am very happy with the purchase of my 2015 Silverado 2500HD.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Thank You, Thank You, Thank You!!

We came to Heiser Chevrolet on a Wednesday evening looking to buy a used truck we saw on their web page. Unfortunately the truck we wanted was sold the night before. A frustrating situation for us was professionally handled well by Willie & Brian as they went out of their way to help us find another truck. Who knew finding a nice affordable used truck with a cap/topper would be so difficult! They graciously explained the nuances of the used truck market. They found a truck at one of their other dealership lots and a newly traded in truck at the "reconditioning/certification" lot and brought both of them to West Allis Chevrolet lot for us to test drive on Saturday. We live in Madison and I'm glad we made the trip to West Allis. Willie was very knowledgeable and pleasant to work with. Plus he had a great sense of humor and charm which helped "seal the deal". Every employee smiled and said hello, provided idle chit chat and laughed at our jokes; being treated so well made us feel like we were part of the Heiser family! The only down side to this purchase was it took a total of 4+ hours for the sale to be complete from beginning to end. The longest wait was the financing and I wished Chris would have kept us in the loop in a more timely manner. Thank you to the Heiser Chevrolet team for making my husband happy with a new truck! ~~ Jennifer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.