Uptown Ford Lincoln

Had a great test drive in a Lincoln Nautilus. Marco was very knowledgeable about sales.

Horrible Service Department, waited 3hrs for oil change on GSA Vehicle. Not enough time to ginisg tour of duty as Federal Employee.

From choosing our vehicle, picking it up, finalizing paperwork, our experience is always seemless. We have our cars serviced here as well because their expertise continues the duration. We will only use Uptown Motors!

I am super happy with this dealership Uptown Ford,they really went out of their way to do a great job for me on my purchase of a 2020 Ford Escape. I would highly recommend this dealership to anyone. 5 Stars 🌟. Thank you so much.

It felt like family while purchasing my vehicle. Everyone was so friendly and we all were telling family stories from buying vehicles to our kids talking driving lessons or learning to walk. The salesperson was great, the finance person was great, the receptionist was great. I love the pecks that come with the vehicle and I love my Corsair, it's perfectly lovely!

The customer service was thorough, super-quick, and the work done on my vehicle was done quickly, efficiently, and definitely solved the issues I was having with my vehicle. Thank you!

Quick and smooth purchase experience. Had the car ready for me to test drive, no hassling or hidden fees. They delivered the car as well. Would go back in the future. Dave was great to work with!

Had problems with transmission and front wheel assembly. Called uptown service in early August to schedule an appointment. Did not hear back from them so called again in two weeks later. Finally got the car picked up and they had it for two days to look at it. Returned my car and said parts would be available in five or six days and the car would be repaired then. One week later, nobody from uptown called me, so I called them. Found out the parts a jet had arrived but they did not schedule me for service. Now I have to wait for service in 10 days as we are on vacation over the next week. Have to drive 250 miles with problematic computer messages and a noisy left front wheel. Expected to have the car serviced when the parts arrived which would have been yesterday. This did not happen, nor do they have openings in the service department to take care of the car before we leave. Very unacceptable service in my perspective.

My experience at uptown motors is that sales is beyond excellent, but service department and customer service are consistently rude or there is always some hiccup. I was not impressed with the attitude I received from customer service, and how one worker was being unprofessional and mean to a co-worker that sat at the front desk. I would like to have a dealership where every department is a good experience.

Went as described - communication updates was appreciated