BMW of Buena Park

I was assisted by Adrian Kim upon my appointment at the Buena Park location. Upon my arrival, I was greeted so warmly by Adrian who assisted me exceptionally from start to finish. Adrian ensured that he answered my questions fully with clarity and assisted me in anything I needed, making sure my process went smoothly as possible. Thank you Adrian!

This is a great place to buy your car from. Customer service is very good and they are always very nice and respectful. I really recommend this place and you always get your car back as good as new.

Scheduled my vehicle service and Adrian Kim was awesome! Top notch service and I got my car back the same day.

Jeanette was very helpful and knowledgeable. She understood exactly what I wanted from the automobile and made sure all the specs were part of the package we received. She was very easy to work with.

great experience returning the lease and getting another lease. Lynette Mercado was great as was Greg the sales manager! Lynette graciously let me see all of the cars I wanted to see and compare, including those on the roof.

I recently bought a new BMW X7 from Buena Park BMW. The sales people are outstanding, but the finance department actually made me angry. It was a happy time spending the whole day to buy a new car and everything went very well until the finance department. He talks “race car” fast and trying to upsell with fast talking tricky. Suddenly, my payment went up $200 per month and fortunately, I looked at everything before signing. I believe he was trying to trick me into signing for more service coverage on a new car that shouldn’t need those type of services within three years. When I called him out on it, he backtracked and happily took it off the bill. Why do we have to even have someone like this representing BMW of Buena Park? It makes me have second thoughts about ever going back. SecondlyI had a trade-in and we agreed on an amount they would pay me and when the payoff came in they should have given me $500 more for my car because I owed $500 less than I thought and the finance guy didn’t credit it towards my side. I believe he was untruthful on where that extra $500 went. I am a person that stays faithful to a good dealership and I change cars out more often than some. The last dealership I bought many cars from is no longer in business and that’s when I switched to Buena Park BMW. I have a different feeling about Buena Park BMW finance after experiencing the financial trickery. I believe they should just be straight up and honest and allow you to choose in a normal and honest way without forgetting to tell you that your payment just went up.

The worst company and the worst customer service ever! They don’t respect customers at all, I had more than 3 incidents with them. First, I had my car damaged by their road side assistance company. As a result I had complete damage of one of the Jack Pad that supports car lifting, also I had a lot of severe scratches in the bottom of the car. That was concerning to me as it is an electric car, and that damage may impact the Battery located in the bottom of the car. And instead of helping me repair the whole thing or at least giving me the option to switch to another car due to my safety concerns, they treated me in a very disrespectful way to the level that they almost neglected me. And kept telling me that they can’t do anything and I have to contact BMW north America or BMW financial center. And after many calls for hours I wasn’t helped and I was directed back to the dealership where I met one of the managers who told me to leave now and they will contact me to arrange everything, and it’s been more than 2 months now and nobody contacted me yet!! Then finally 3 days back I received a call from someone called Carlos, who invited me to come to the dealership to help me lower my payment or getting me a good offer for another car. And we agreed to meet on Saturday 11/29 at Buena park location. And he asked to contact him while I am on my way for him to be ready. So I hit the road and called him when I was 20 mins to arrive, but surprisingly he said wait I need to check on one thing in one minute and will call you back. And after more than 30 minutes he texted me not to come at all and he will update me. I texted back asking what happened and it’s been almost a day now with no single answer!!!

Albert was really nice and give me the support I need it for getting my Dodge Challenger. He explain every detail and was very patience. Honestly I very satisfied with my new car in this dealership of BMW. I’ve been watching lot of options for Dodge Challenger R/T for months! And this BMW of Buena Park has the best option so far. I’m satisfied 100% So far I won’t regret it thanks to the staff.

Mario, salesperson, was very attentive and helpful. He wasn?t push, but took my request seriously. I purchased a new car with him. Process was easy.

This is my 3rd BMW. I love them and Hailey was amazing! Everything was fast and not dragged out. I appreciated how fast finance was and the great deal I got!