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Sommer's Automotive

(1,897 reviews)
Visit Sommer's Automotive
Sales hours: 7:00am to 9:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 7:00am–9:00pm 7:00am–6:00pm
Tuesday 7:00am–9:00pm 7:00am–6:00pm
Wednesday 7:00am–9:00pm 7:00am–8:00pm
Thursday 7:00am–9:00pm 7:00am–6:00pm
Friday 7:00am–9:00pm 7:00am–6:00pm
Saturday 7:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
2020 state dealer award
View 6 awards
2020 state dealer award 2019 state dealer award 2014 state dealer award
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (866) 906-4359 (866) 906-4359
Used (877) 837-4750 (877) 837-4750
Service (866) 586-6279 (866) 586-6279

Reviews

(1,897 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sommer's Automotive from DealerRater.

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Great experience

Joe was very helpful and knowledgeable. We didn't feel pressured in anyway. We will definitely work with him again when looking for our next vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.

Happy with my new car

Adam and the fine folks at Sommers made getting into my new Crosstrek an easy experience. They were able to work within my needs and timeline, always responsive to any questions I had.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great Car Buying Experience

We have purchased many cars from Sommer's over the years and have had a good experience each time. They are very helpful and knowledgeable with answers to all of our questions. They helped us find the vehicle that is right for us. Their service department has always done good work for us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Highly Recommend!!

When I was considering buying a Subaru, I started asking around for the best dealership. I was consistently told to buy my car at Sommer's. I have since bought two Subaru Outbacks and experienced a very smooth and hassle free purchase both times. As far as servicing, I have always had a positive experience every time. The employees are professional, prompt and courteous.When my first Subaru was unexpectedly totaled, Derrike Cosby was incredible making sure that I got the exact car I wanted without any hassle. John Scudder (the manager) was also was incredible and made sure the purchase experience was optimal. Charles Cline is awesome at ensuring you know all of the latest tech and features in the car. I highly recommend going to Sommer's Auto!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Beth, thank you for your kind words! We're happy we could help. We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

Continue to not listen to customer requests

I used to lease cars from this dealership since it is close to my house. I now use a different Subaru dealer, and this last service appointment will also be my last at Sommer?s.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Scott, thank you for sharing your experience with us. We are disappointed to learn of your visit and would like the opportunity to try and make this up to you. We regret that you weren't satisfied with your experience. We hope you will give us another chance. Please call us at (262) 242-0100 so we can work towards a solution. Thank you and have a great day.

I have been dealing with Sommer's for 40 plus years. Joe...

I have been dealing with Sommer's for 40 plus years. Joe has been the salesman I have dealt with for the last four Buicks I lease. This is my third Encore. Just one phone call regarding ending my lease, Joe knew what I wanted, found a car, and I was happy to get lower lease rate.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Excellent experience.

We came in to trade up from our 2014 Forester and had a great experience. Jen DuPuy scheduled our appointment and setup a meeting with Alex Higgs. A demo car was available for us when we arrived and Alex answered all of our questions. Our second time buying from Sommer's and not disappointed. Very impressive customer service at Sommer's.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

This was a very unusual urgent situation since I was in...

This was a very unusual urgent situation since I was in need of a new vehicle right away. A tree fell onto my car and totaled it. I contacted Alex who pretty much take car of everything via email and phone within a couple days I had my new vehicle. This is the second time I've worked with him and this dealership...it was great!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Sommers Subaru

Dash notifications were no rest. Auto not where I was told it would be at pickup.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Jim, we really appreciate your great feedback! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve. We hope to be of service to you again! Take care!

I have been quite impressed with the Sommer’s automotive...

I have been quite impressed with the Sommer’s automotive dealership in Mequon, Wisconsin. My salesman, Alex Higgs has helped with all aspects of the 3 purchases I made over the past 7 years. He is really a professional and made sure I was happy with each vehicle. I will surely contact him when I am ready for my next vehicle!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.