Central Houston Cadillac

This morning I went to Central Houston Cadillac for regular service like oil change, tire rotation, alignment check and fuel filter for my 2024 Escalade ESV D600. After few hours they called me, the service has been done. Drove the car to a friend around 4 miles away. Stayed 2 hours with him and left to my car. I checked the gauge on the dashboard, everything reset and looks good. Opened the hood to check oil level with the dip stick (I usually do fluid levels to my cars) Guess what? NO MOTOR OIL I had to drop someone to IAH and later Drive to Austin. They forgot to put oil and messed up my day and may be my car. I called them talked to someone who was trying to connect me to my service advisor ... found out he was at lunch. I was told that he will gonna give me a call but didn't. I towed the car to the dealer any ways Bad bad bad service

"I had a great experience working with Alvester Hill. He was very honest about the repairs needed and explained everything clearly. The work was done quickly and efficiently, and the price was fair. I highly recommend Central Houston Cadillac finest Mr. A. Hill.

Do not go to this Dealership. They lie to get you to be there, and they will tell you that the vehicle you were looking for is sold. Very very bad Business. My first time is also my last time. The owner or the manager of this dealership needs to reconsider what you are doing, Because people will stop coming to your business.

Rip off took my vehicle in for a diagnostic was told it was several things wrong with it electrical wise totaling over $5k for parts and labor. Took it to another dealership to get a second opinion 2 days later vehicles back working just like when I bought it only one thing out of everything central told me was wrong needed to be replaced cost me close to $500 total. Please get a second opinion when dealing with this dealership I should have read the reviews beforehand like another customer had told me to do. Definitely would not recommend to anyone

I called and emailed in regards to 2024 Cadillac Escalade, these guys had five in total that they advertised, all with different stock numbers and VIN numbers , for $71890. I read all the reviews prior to getting in touch with this dealer but still decided to give them a call, thinking that, okay how bad can it really be? OH MY , IT WAS BADDD. Spoke to a sales person W. Downman, he stated that yes the car is available. I replied that's great, my bank or a Credit Union can cut them a check immediately. He said oh Nooo, I have to get it financed with them, through their bank. Mind you, this is not some small used mom and pop dealership to say stuff like this. Oh well, even that's okay, I'm ready, With a 815 Fico, and over 25 years of solid credit history and over 250K in annual earnings I will qualify anywhere. Thats when he said his manager will get in touch with me at the end of the day. After a week, nothing. Then Jocelynn Conteras another sales person sent me an email stating that I'm in luck, there is one actually available. So I called again, had a chat with the manager BDC Betsy Basillio. She stated that she wasn't sure, she needs to check, but she is going to text me Tuesday 12/3 to let me know for sure. No texts, No calls, No emails. It has been four weeks already dealing with this dealer. FAKE ADS, STAY AWAY. DO YOURSELF A HUGE FAVOR, BE WISE, READ THE REVIEWS, THESE REVIEW ARE HERE FOR A REASON. Ignore their responses after every bad review, about how sorry and apologetic they are, THEY ARE NOT. THEY ARE KEEP ON DOING THE SAME THING OVER AND OVER TO ALL. Just pay attention, at this dealership, every employee is a MANAGER, LOL, after each negative review they are responding by asking us to contact such and such Manager, BULLLLL. They also say that they thrive on giving their customers the best service and experience , all cliche, it is all bull, in reality, this is a common practice at this dealership. These are the SOP's. This is their model, THIS IS IS THEIR FACE. Bogus Ads just to create a buyers network and bring buyers in, but there is no car, it does not exist. You would be going there for absolutely no reason. RED FLAGS ALL OVER, BE AWARE, THAT'S ALL!!!!!!!!!!!!!!!!!

I called and emailed in regards to 2024 Cadillac Escalade, these guys had five in total that they advertised, all with different stock numbers and VIN numbers , for $71890. I read all the reviews prior to getting in touch with this dealer but still decided to give them a call, thinking that okay how bad can it really be? OH MY , IT WAS BADDD. Spoke to a sales person W. Downman, he stated that yes the car is available. I said that's great, my bank , Credit Union can cut them a check immediately. He said oh Nooo, I have to get it financed with them, through their bank. Mind you, this is not some small used mom and pop dealership to say stuff like this. I said okay, even with their financing I'm ready, With a 815 Fico, and 25 years of solid history and over 250K annual earnings I will qualify anywhere. Thats when he said his manager will get in touch with me at the end of the day. After a week nothing, then Jocelynn Conteras another sales person sent me an email stating that I'm in luck, there is one actually available. So I called again, had a chat with the manager BDC Betsy Basillio. She stated that she wasn't sure, she needs to check, but she is going to text me Tuesday 12/3 to let me know for sure. No texts, No calls, No emails. It has been four weeks already dealing with this dealer. FAKE ADS, STAY AWAY. READ THE REVIEWS. Ignore their responses after every bad review, about how sorry and apologetic they are and that they thrive on giving their customers the best service, it is all bull, in reality , this is common practice at this dealership. These are the SOP's. This is their model.

Fadi Diab was my sales associate that went above and beyond! I LOVE my Escalade

I should have checked the reviews. Just like others have experienced, this dealership is constantly attempting to bait and switch. They quoted $93,000 “drive away” in a text message and then later claimed that is after $3k down which makes no sense. This was after at least 5-6 requests to remove the ridiculous $7k Cadillac Care package, which they finally did but only if I agreed to use their financing. We then tried to go in person to see if we could work out a deal. They first said the car was sold and then 5 minutes later said it wasn’t actually sold, but the best price they could offer now is $101k out the door. The best part was the car had a scribbled note on the dash that says it was sold, which all felt like a ploy to act like this particular car was going to sell fast even though it had been on the lot for months. I have seen shady practices at many dealerships over the years, but this was definitely by far the worst I’ve seen. I would avoid this dealership at all cost.

My recent experience at Central Houston Cadillac with sales rep, Justin Morris, was phenomenal. Very patience, explained everything reference turning in my car, pay off and purchasing a new 2025 CT5, He worked with me until I got my numbers, although they got theirs. Also, he made sure that I would get into the Financing Dept. by getting information from me a day earlier. Thanks Justin Morris for your expertise help.

Mr. Hill service is marked by efficiency and punctuality. It is because of his hard work and honesty I stay committed to Central Houston.