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Bill Fitts Auto Sales

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (22 reviews)
Visit Bill Fitts Auto Sales
Sales hours: 8:30am to 7:00pm
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Sales
Monday 8:30am–7:00pm
Tuesday 8:30am–7:00pm
Wednesday 8:30am–7:00pm
Thursday 8:30am–7:00pm
Friday 8:30am–7:00pm
Saturday 9:00am–5:00pm
Sunday Closed
(501) 943-4192 (501) 943-4192

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (22 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Re:Did you know...?

Did Credit app online after reading how fair they were and could help people with bad credit. Not really true in my opinion, however the sales rep was honest and told me that if you had bad credit you would need a large down payment (more than $1500, which is large to someone with bad credit because obviously money is an issue). Then I am told that this dealer does not typically sale to individuals who live far away from the dealership-more than 2 hours (even if it is in Arkansas and I think there was a problem with the out of state employment too, but it was not said directly). I guess if you have a little problem with credit and live nearby and have a big down payment,then they would sale you a car( but so would anyone).

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Great folks to deal with

We have two current trucks that we are currently paying on for over three years. I got an excellent deal on a 2004 Silverado with only 13,000 miles. I have now 30,000 miles on this truck. It's 10 years old and just like a new truck. I have had no problems with either truck. Can't wait to pay these off so we can buy more vehicles from them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Buy anywhere else...but here

Sure the family is nice and will do anything and say anything to get you to buy a car. But after they get you in the car, then they become completely different people. We bought a vehicle from them because we were in desperate need of a new one. We ended up getting suckered into buying one that was WAY overpriced than it should have been. But then again we were desperate, we drove off same day and were pretty happy. But when it came a few months later, I accidentally missed a payment and they repo'd it. When I called the next day, they were unwilling to work with me to let me make up the payment. they screwed us over big time and I feel taken advantage of. I definitely won't do business with them again.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Request fro information.

Sent a request for financing information over a week ago, but have had no response.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

I am sorry this happened. I worked on this last night, and this morning. I have looked from March 1st till now and I can not find your email. Can you please contact me (Marc Fitts) at 501-455-0612 so I can find out what happened and see if there is any thing I can do for you. Thank you

Will NEVER buy from Bill Fitts Auto EVER again.

I bought a car from them 3 years ago, it's been the worse purchase I've ever made. For 6 months I poured money into this car. The owners and people that work there are the worse. I payed more then my payment every month, also paid it off early and I still owed more because of made up late fees. I called Ms. Fitts and she never could answer any question, she would just said I fixed it. I asked for a running balance Mr. Fitts, then said what is that, what do you mean. For all of this to say I still don't have the running balance or my title. It's been 2 months. So stay clear of this company, please never pay more then your payment or they will fine a way to keep it and not apply to your acct. BEWARE of Bill Fitts Auto!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

At Bill Fitts Auto, we strive to make each customer feel like part of our family. We are very sorry that you have had an unpleasant experience at our dealership. It is always our intent to keep customers well informed of late fees and our policies pertaining to such charges. If you still have questions regarding your account, we are more than happy to address these issues with you in more detail.

Best place to buy

Simply the best place to buy. Best people. I've gotten my last 2 cars here, and I will be back!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Love the dogs!

Fast courteous service. VERY helpful. Most pleasant car buying experience ever! Love the dogs! Great friendly atmosphere.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great experience

I would highly recommend Fitts Auto to anyone I know. Jennifer and the whole staff have been great! I plan on doing business with you for a long time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Quality Service

I have never received better quality service than at Bill Fitts Auto. My entire family purchases vehicles here (including extended family). I refer all my friends to Bill Fitts. Thank you for all you do and showing how much you care about your customers each and every time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Treated with Respect

Always treated with respect. I always send friends and family your way when looking for a car. Really appreciate Mark.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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