Reviews
I’ve bought/leased many vehicles through Jim Causley.
I’ve bought/leased many vehicles through Jim Causley. Specifically John Shell, he has gone way beyond what needs to be done. He’s the best-regarded as family and I thank him
I’ve bought/leased many vehicles through Jim Causley.
I’ve bought/leased many vehicles through Jim Causley. Specifically John Shell, he has gone way beyond what needs to be done. He’s the best-regarded as family and I thank him
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind review; we are happy to pass along your comments to John here at Jim Causley Buick - GMC Truck! We look forward to your next visit! Take care!
The body shop customer experience was extraordinary as
The body shop customer experience was extraordinary as usual! Wendell and staff took great care of my Yukon… and me. Excellent repair job.
The body shop customer experience was extraordinary as
The body shop customer experience was extraordinary as usual! Wendell and staff took great care of my Yukon… and me. Excellent repair job.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
We have been buying cars from Willard Shell for many
We have been buying cars from Willard Shell for many years. He always gives us the best service. The service department and collision center are amazing too!
We have been buying cars from Willard Shell for many
We have been buying cars from Willard Shell for many years. He always gives us the best service. The service department and collision center are amazing too!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Christina, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Causley Buick - GMC Truck! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great dealership !
Great dealership ! Everyone friendly and always helpful. I always go home completely satisfied with visit!
Great dealership !
Great dealership ! Everyone friendly and always helpful. I always go home completely satisfied with visit!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Causley Buick - GMC Truck and we hope to see you again soon!
I was able to get an oil change as a walk in at this
I was able to get an oil change as a walk in at this facility. I had a scheduled appointment with another facility and they still couldn't get me in for two hours. Causley was very friendly and accommodating.
I was able to get an oil change as a walk in at this
I was able to get an oil change as a walk in at this facility. I had a scheduled appointment with another facility and they still couldn't get me in for two hours. Causley was very friendly and accommodating.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
David, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Causley Buick - GMC Truck! If you have any further questions, please give us a call. We're always happy to help!
Kristopher Daly did a fantastic job for me on October
Kristopher Daly did a fantastic job for me on October 14th when I had to return my car because the lease was up. He went above and beyond to make the transaction easy and was very friendly and helpful. It wasn't easy for me to give up driving but at my age I knew it was time to stop. I truly appreciate his friendliness and help in getting the transaction done. He is a wonderful employee and I will refer him if I know of anyone needing a new vehicle. Thanks again, Kris!!!
Kristopher Daly did a fantastic job for me on October
Kristopher Daly did a fantastic job for me on October 14th when I had to return my car because the lease was up. He went above and beyond to make the transaction easy and was very friendly and helpful. It wasn't easy for me to give up driving but at my age I knew it was time to stop. I truly appreciate his friendliness and help in getting the transaction done. He is a wonderful employee and I will refer him if I know of anyone needing a new vehicle. Thanks again, Kris!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're so glad that we were able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help!
Always great to work with the service team at Jim
Always great to work with the service team at Jim Causley! Josh is always a great help and very nice!
Always great to work with the service team at Jim
Always great to work with the service team at Jim Causley! Josh is always a great help and very nice!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your positive comments about Jim Causley Buick - GMC Truck! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The service needs improving.
The service needs improving. I had a appointment today and was waiting to get check in with 5 people in front of me and two being serviced. It took almost 20 min to check the two in. Wasn't going to wait for the additional five at that rate. They don't offer a drop off service any longer either. Why schedule appointments if you can't get your customers check in timely. Was going to inquire on a new car while waiting, there lost and won't go back!!!
The service needs improving.
The service needs improving. I had a appointment today and was waiting to get check in with 5 people in front of me and two being serviced. It took almost 20 min to check the two in. Wasn't going to wait for the additional five at that rate. They don't offer a drop off service any longer either. Why schedule appointments if you can't get your customers check in timely. Was going to inquire on a new car while waiting, there lost and won't go back!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (586) 465-1281 to discuss your concerns, as your satisfaction is of utmost importance to us.
EXCELLENT service.
EXCELLENT service. Showroom and Service Dept staff are always friendly, professional, polite, and very helpful in addressing our questions and concerns. We have dealt with Causley for many years, and their excellent service is what brings us back.
EXCELLENT service.
EXCELLENT service. Showroom and Service Dept staff are always friendly, professional, polite, and very helpful in addressing our questions and concerns. We have dealt with Causley for many years, and their excellent service is what brings us back.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Kenneth, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Not pleased with reoccurring problem not covered by
Not pleased with reoccurring problem not covered by warranty . Told me to take it down the road for repairs. Truck at dealership for over a week and was not cleaned.
Not pleased with reoccurring problem not covered by
Not pleased with reoccurring problem not covered by warranty . Told me to take it down the road for repairs. Truck at dealership for over a week and was not cleaned.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase