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Royal Oak Ford

(2,000 reviews)
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Sales hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday Closed Closed
Sunday Closed Closed
2021 state dealer award
View 5 awards
2021 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (877) 210-1478 (877) 210-1478
Used (855) 878-1370 (855) 878-1370
Service (888) 853-7155 (888) 853-7155

Reviews

(2,000 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Royal Oak Ford from DealerRater.

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I had one of the best purchasing experiences of my life!

I had one of the best purchasing experiences of my life! My salesperson made me feel special.

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  • Overall experience 5.0
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  • Shopped for a new car
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Everyone at this dealership was so kind and helpful.

Everyone at this dealership was so kind and helpful. It was my first time buying a car and my salesman walked me through the process and gave me plenty of time to look at and drive all the cars. Would recommend!

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  • Overall experience 5.0
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  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Haley, thank you for your kind words and congratulations on your new vehicle! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

Always treated with respect.

Always treated with respect. Never talked down to. Always kept up to date via progress reports.

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  • Overall experience 5.0
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  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for leaving such a great review and high star rating. Safe travels!

Friendly and helpful staff.

Friendly and helpful staff. Would definitely recommend this dealership. Great location too, easy to get to

Rating breakdown (out of 5):
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If there is anything else we can do to assist you, please let us know! Take care!

Steve Elich is the best!

Steve Elich is the best! We drove 3 hours to look at the car, and Steve made the process easy and efficient. He was very friendly and professional and we really enjoyed working with him. The dealership was clean and organized, and everyone was friendly. Thank you, Steve, for all of your help! We highly recommend this dealership.

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  • Overall experience 5.0
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  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!

The dealership was clean.

The dealership was clean. Alan S. Was very good to work with. No high pressure, just really helped us to get into a new F-150 w very short notice. Stayed late to help us get all the t’s crossed and i’s dotted.

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My salesman was Gage Chaney and he was excellent.

My salesman was Gage Chaney and he was excellent. His customer service was outstanding. Gage doesn't give the hard sell or waste your time. So, today I drove away with vehicle I wanted and the price I wanted to pay. Thank you, Gage you rock!!!!

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Tiff, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Royal Oak Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

Very friendly employees - I was greeted each time I

Very friendly employees - I was greeted each time I visited. Very nice showroom it was clean and well organized, and both the showroom and the dealership had good inventory. Great location.

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  • Overall experience 5.0
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0 people out of 0 found this review helpful.

Tommy White was professional, efficient and expedient.

Tommy White was professional, efficient and expedient. He was knowledgeable about the “A” plan which I used to purchase a new car. He took the time to show me the numerous features on the 2024 Escape. Finance Manager, James, quick and thorough. Overall a great experience.

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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Hi, we appreciate your feedback of our Staff's outstanding service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

We dealt specifically with Jordan in the sales

We dealt specifically with Jordan in the sales department, and he was amazing! Low pressure sales and he did everything in his power to make sure we had a positive experience.

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  • Overall experience 5.0
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Dealer response

We are happy we could make your experience a positive one! We hope to be of service to you again! Take care!