Preston Hood Chevrolet

This dealership charges 3.5% surcharge if you use your debit or credit card. They prefer e-check or cash?who carry a lot of cash during or before the pandemic? There is no ATM machine on site and you are not told about this when you book an appointment. We prefer to use another GM dealership that is more favorable to our needs.

Excellent reception and service. Service Representative kept me informed.

Serviced for an oil change and air filter change. Excellent service!

It looks like I am the only one leaving a negative review so I dont expect to see it here very long. First, we bought a 2013 dodge charger and so far it runs fine. However, the hands free device was not working and we found out it was bad. Parts and labor are about $1000. We did not buy an extended warranty just a 3000 mile 3 month power train warranty. However, they have offered no help, no discount on parts no discount on labor. Nothing. There is no way they didn't know that it didn't work. Our salesperson told us there wasn't much he could do and would have his manager call me. Got a text a little while later saying he had tried to call. He never did. Disgraceful. As a dealership u know what kind of car u put on your lot. Period. And u aren't willing to budge at all? And we reported this problem within a few hours of buying. Bottom line, be VERY VERY careful when buying a used vehicle from them. Make sure u check every possible thing before u buy. I am a very trusting person so I was burned and lesson learned on my part.

I am writing this review to amend my 2 star review I left yesterday and could not figure out how to amend the original one. Eli from Preston Hood in Ft. Walton Beach called me this morning. He offered to put in an aftermarket part to fix it and to pay for that. Since we have already had the part fixed he is sending a check to cover the cost of an aftermarket part, even though we had a stock part replaced. I appreciated him getting back to me and at the very least meeting us somewhere toward the middle. Thank you Eli.

Fixed 2 vehicles for me in 1 day: Cleared a check engine light on my 2015 Cruze (bad purge valve) Cleared a TPMS light on my friends 2015 Buick Enclave (replaced all 4 tires pressure monitors) Overall, well done

They fixed my car and it has to be re done after 3 months then they say a couple weeks to fit it in well why wasn’t it fixed right the first time

I went over to Preston Hood to look at buying a new Silverado and I can’t say enough good things about how I was treated. Dylan was my salesman and he was very respectful and listened to all my concerns and answered every question I had. At no point did I feel pressured or disrespected. Dylan was very professional and now I have my dream truck. I will never go anywhere else to buy a new or used vehicle. If you are in the market for a new vehicle go see Dylan at Preston Hood!

I saw a vehicle posted by the dealership on Autotrader.. I sent an inquiry and received a quick response from Farrin from Preston Hood in Ft. Walton Beach. With my permission, she continued to text me in response to my questions. She even walked out on the lot to personally check the truck for a smoky smell. (That was one of my questions.). We did not end up purchasing from them because someone beat us to it, but she let us know in time to prevent us from driving over - which I appreciated. She also offered us a similar truck to consider. All in all, Farrin was very professional and personal. Thank you.

Everything went smoothly. Austin was awesome. Very knoweldable about the product. Certainly would do business with Austin and the dealer ship again.