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(74 reviews)

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It has been 6 months after I purchased a car with Matthew

It has been 6 months after I purchased a car with Matthew Motors. The car runs smoothly and has been my best purchase yet. I took her in for a point service to ensure that it continues runnings smoothly. I was greeted by Frank Barbara who was super friendly and spoke about all the things the service would cover. He was evernfurther detailed to explain my next upcoming visit, costs and explained to actual chemistry to why things are needed to be serviced on the car. I enjoyed our conversation and how easy he broke it all down. I will keep coming back as Matthew Motors hits all the expectations I hoped for when I purchased this vehicle. Super satisfied with my new family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I have been coming to Matthews Motors for many years and

I have been coming to Matthews Motors for many years and I have nothing but great service. I went in for an oil change this week and I was very pleased with the new format that is helps me understand what is really going on with my car. Thank you Frank Barbara (Service Advisor) for all the help.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your business and taking time to send in this awesome feed back. Frank is out of our Wilmington location so we will definitely pass this on to him and his management team.

Responsive, competent and courteous.

Responsive, competent and courteous. Couldn’t have had a better experience. Would definitely recommend to others

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thank you, Lee for the great fee back. Frank is with our Wilmington location so we will definitely pass this on to him and the management team there.

Helpful, respectful, attentive people who reply with

Helpful, respectful, attentive people who reply with kindness and knowledge. Easy to work with. Prompt!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Absolutely disgusting what they put me through and drove

Absolutely disgusting what they put me through and drove over 2 hours each way and I sent pictures of my trade in and they indicated that they would allow me $12,000 for my car and likely buy my car even if I didn't buy theirs. When I got there they advised that they had another cash buyer coming to buy the Mustang, but no one told me to save me a trip. When they looked at my car they only wanted to give me $5500 for it after I sent them at least 20 pictures. This dealer is a xxxxxxx in my opinon.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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I see several websites with glowing reviews close to 5.

I see several websites with glowing reviews close to 5.0, yet one, Yelp has your dealership less than 2.0. Why is that? Inquiring minds want to know. You guys claim to be a Christian business. Isaiah 5:20

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Money Grab!

Started off great & seemed like they really wanted to help , in reality seemed like a quick money grab on someone not as experienced on how the car buying process works. I was sold a 2015 Mercedes Benz with a 687 Credit Score & was still required to put down a down payment when I was originally a cosigner & I could’ve been sold anything on that lot & was told that was my only option. I never cared for a luxury car! Now not even a month later , tires are shredding , service lights are appearing

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent Customer Service

I was in major need of tires with the thread showing through one of the tires and about to go on a road trip from Wilmington to Raleigh. Marty and Jordan were so quick to respond and understanding. I was so happy with the customer service, I also got my brakes done at the same time! I would highly recommend Matthew Motors! 5 stars!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service department is a ripoff.

I've been overcharged here for the last time. The service department here will overcharge you at any opportunity. I paid more for a oil change here than at the dealership! It's the last dollar they will get from me!

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Don't buy from this dealership!!!!

Do NOT buy a car from here. I got played big time. Never told me the warranties cost me $5000 extra and they said my trade in was only worth $4500 and that they were sending it to auction. I was scared to leave there and not buy a vehicle because I thought mine was about to break down from how they talked. A week later it's on their website for sale for $13,900 and it's burning oil really bad, has a cracked seal and the rotors are messed up. I know that for a fact. Stay away from this dealership. I wish I had.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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