Charles Gabus Ford

I was stopped on westbound 235 due to traffic, and was rear-ended recently. The day after my accident, I requested that my car be towed to Gabus, on advice from family since they own Kia. I found the man at the service desk to be helpful. Because my car was not in drivable condition, I needed a rental. I was directed to Nathan. I have never been in this situation before and have never rented a car, so had many questions. One of which was whether I could use my father's credit card to cover the up front cost until insurance would cover it. He immediately raised his voice and stated that "You can't just use someone else's credit card to drive away in one of our cars." So I gave him my own. When I inquired as to how the situation would be handled when the at-fault insurance kicked in to cover the cost of the rental, he proclaimed "You can't just walk into this place and say I want a car and I don't want to pay for it!" That was never my intention nor did I ever say those words, I simply had questions. He in turn began treating me as if I was a criminal and was trying to pull one over on him and get a car for free. He then stated that "When people come into this place after an accident being rude to me when I'm part of the solution that's not fair!" When I suggested that he was not very nice and had been confrontational since I walked in he began arguing like a child--no I'm not, you are, I'm not rude, you are! He said this multiple times throughout the exchange. I was still shaken up from the accident and was dumbfounded at his lack of customer service skills, not to mention human compassion. At this point I was so upset by his abuse that I began sobbing. Finally, he backed off and pretended to be nice, but the damage was done. He led me outside to the car, still sobbing, past all the other employees in the immediate area. I was horrified, humiliated, and IN TEARS AT THE FAULT OF A CUSTOMER SERVICE EMPLOYEE. If I had not had obligations that morning, and had more time, I would no doubt have gone somewhere else and had a better experience. I cannot believe that a person so confrontational and unsympathetic is allowed to have face to face contact with customers, some of which have just been through traumatic car accidents. There is clearly a problem present when an employee thinks he has the right to speak to ANYONE like that, let alone a CUSTOMER who will likely bring THOUSANDS of dollars in service, repairs, and cost of a rental to his place of employment by the time all is said and done. His behavior was disgusting and it is unacceptable.

arrived early for my appointment, but my truck was put right in and the work was completed early as well

Josh attempted to help me out. Had no clue, zero personality and did hardly anything to make the sale. Called up Jim Bintner and told him what I was interested in and he would have Josh call me back. Jim was in too much of a hurry and lied to me on the phone. Didn't tell Josh that we even spoke and some of the worst professionalism I have ever seen. Very shady and lazy. I would not ever go there after this classless act. Liars!

knowledgeable, friendly staff, taking care of my vehicle the way I would if I was doing it myself. We are treated like members of the family. Rob H.

Jeff Turner went out of his way to provide me an excellent sales experience. He listened to our needs and managed to get us in 2 vehicles within our budget with everything we wanted. He was very patient and not pushy. I will highly recommend him to everyone in the future. I will never buy a car anywhere else!

from start to finish, it was outstanding - David Greer was knowledgable and pleasant to work with, he really wanted us to be satisfied and stated that several times. If you want it, make sure you get it....especially since this vehicle will take us into our retirement lifestyle.

David was AWESOME! He really tuned in to what I was/was not interested in (even though I didn't really have that great of an idea myself!). He also seemed to have a genuine interest not only in we the customers, but his job as well. I never felt like a hassle or just another dollar sign. David also was very straightforward, and Brenda in financing was as well!!!! I truly had a wonderful experience!!!

The great deal they gave me and the service they gave me my sales man Ben was very nice and professional thank you Ben he help where no one Could love new ford

This was the nicest car buying experience I have EVER had. Steve was wonderful! I am sending my family to Gabus Ford when they are ready to buy a new car!

Brad took very good care of us and made sure any questions we had were answered fully. It felt like we were dealing with a member of our own family. (And the 2nd Brad we dealt with for the loan and paperwork, was just as great to work with.)