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Charles Gabus Ford

(1,275 reviews)
Visit Charles Gabus Ford
Sales hours: 8:00am to 7:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:00am–7:00pm 7:00am–6:00pm
Tuesday 8:00am–7:00pm 7:00am–6:00pm
Wednesday 8:00am–7:00pm 7:00am–6:00pm
Thursday 8:00am–7:00pm 7:00am–6:00pm
Friday 8:00am–6:00pm 7:00am–6:00pm
Saturday 8:00am–6:00pm 8:00am–1:00pm
Sunday Closed Closed
2024 consumer dealer award
View 2 awards
2024 consumer dealer award 2017 consumer dealer award

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New (515) 724-0794 (515) 724-0794
Used (515) 724-0838 (515) 724-0838
Service (515) 724-0779 (515) 724-0779

Inventory

See all 362 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since November 2022.
Charles Gabus Ford in Des MoinesIA. is proud to be an automotive leader in our community. For more than 70 years Charles Gabus Ford has maintained our solid commitment to our customers offering a wide selection of cars and trucks and ease of purchase.

Whether you are in the market to purchase a new or pre-owned vehicle if you need financing options we'll help you find a car loan that works for you! Even if you have bad credit or are a first time car buyer you can trust that Charles Gabus Ford will professionally fit you into the automobile of your choice.
Charles Gabus Ford is a family-owned car dealership in Des Moines, IA.

Service center

Phone number (515) 724-0779

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–1:00pm
Sunday
Closed

Meet our employees

Reviews

(1,275 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Charles Gabus Ford from DealerRater.

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very well organized and friendly from sales to mechanic

very well organized and friendly from sales to mechanic personnel. our first time dealing with Gabus and we were very impressed!

very well organized and friendly from sales to mechanic

very well organized and friendly from sales to mechanic personnel. our first time dealing with Gabus and we were very impressed!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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I wanted to start out with saying this is one of the

I wanted to start out with saying this is one of the worst service providers ever. I had a new engine installed 2.25 years ago, then something happened to the engine I brought it back to them thinking it was covered. The engine is supposed to be covered by Fords 36 month warranty. I was informed that I had to pay $3900.00 to tear down the engine (plus the same amount to put it back together). After bringing it back several times plus having their shop foreman hear the issues they still refused to cover the cost for the warranty. Then I had their mech (Joe) listen to it saying yes I hear it plus the service manager. Then when I called to complain the general manager had the service advisor (Ben)-mech (Joe) & service manager all had sudden amnesia. I thought that paying almost double the price ($13,000.00) would be a better warranty. "They are nothing better than a scam". I now have it at another Ford dealership. Be very careful ask many more question even on the new vehicles. "Get it in writing"

I wanted to start out with saying this is one of the

I wanted to start out with saying this is one of the worst service providers ever. I had a new engine installed 2.25 years ago, then something happened to the engine I brought it back to them thinking it was covered. The engine is supposed to be covered by Fords 36 month warranty. I was informed that I had to pay $3900.00 to tear down the engine (plus the same amount to put it back together). After bringing it back several times plus having their shop foreman hear the issues they still refused to cover the cost for the warranty. Then I had their mech (Joe) listen to it saying yes I hear it plus the service manager. Then when I called to complain the general manager had the service advisor (Ben)-mech (Joe) & service manager all had sudden amnesia. I thought that paying almost double the price ($13,000.00) would be a better warranty. "They are nothing better than a scam". I now have it at another Ford dealership. Be very careful ask many more question even on the new vehicles. "Get it in writing"

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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David gave us the best experience in our first time

David gave us the best experience in our first time purchasing a vehicle. The whole process was so smooth, fast & efficient. The team worked with us and helped us get the best deal on our ride. Highly recommend David & his team to anyone looking for a seamless & fast experience!!

David gave us the best experience in our first time

David gave us the best experience in our first time purchasing a vehicle. The whole process was so smooth, fast & efficient. The team worked with us and helped us get the best deal on our ride. Highly recommend David & his team to anyone looking for a seamless & fast experience!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Lexi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks for the recommendation, and have an amazing day!

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Great experience!

Great experience! Ben & Troy were fantastic! Innfelt cared about and very well taken care of

Great experience!

Great experience! Ben & Troy were fantastic! Innfelt cared about and very well taken care of

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Erika, thank you for leaving such a great review and high star rating. If you have any further questions, please don't hesitate to reach out!

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I think it is efficient and clean and employees are

I think it is efficient and clean and employees are courteous and take time to listen to your concerns

I think it is efficient and clean and employees are

I think it is efficient and clean and employees are courteous and take time to listen to your concerns

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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They were friendly and polite.

They were friendly and polite. They were quick to finish repairs and I appreciated the ride on a cold winter day!

They were friendly and polite.

They were friendly and polite. They were quick to finish repairs and I appreciated the ride on a cold winter day!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Jeffery Turner was great, really shines in his

Jeffery Turner was great, really shines in his salesmanship. He knows what I mean.....The best thing about Jeff is that he knows his vehicles and if he can't answer a specific question, he will find the answer.

Jeffery Turner was great, really shines in his

Jeffery Turner was great, really shines in his salesmanship. He knows what I mean.....The best thing about Jeff is that he knows his vehicles and if he can't answer a specific question, he will find the answer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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Unfortunately the problem was not solved of auto starting

Unfortunately the problem was not solved of auto starting at stoplight not restarting and $450.00 later still happens

Unfortunately the problem was not solved of auto starting

Unfortunately the problem was not solved of auto starting at stoplight not restarting and $450.00 later still happens

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Very helpful helping me find what I need, courteous

Very helpful helping me find what I need, courteous employees. I strongly recommend this dealership for all your automotive needs

Very helpful helping me find what I need, courteous

Very helpful helping me find what I need, courteous employees. I strongly recommend this dealership for all your automotive needs

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time out of your day to tell us about your experience. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Had new tires put on.

Had new tires put on. Good, quick service. Waited in lobby and work was done faster than expected.

Had new tires put on.

Had new tires put on. Good, quick service. Waited in lobby and work was done faster than expected.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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