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Carman Chrysler Jeep Dodge RAM

(1,135 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 8:00am–6:00pm
Tuesday 9:00am–8:00pm 8:00am–6:00pm
Wednesday 9:00am–8:00pm 8:00am–8:00pm
Thursday 9:00am–8:00pm 8:00am–6:00pm
Friday 9:00am–8:00pm 8:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–3:00pm
Sunday Closed Closed
2018 state dealer award
View 28 awards
2018 state dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award 2017 state dealer award 2017 state dealer award 2017 state dealer award 2017 state dealer award 2016 state dealer award 2016 state dealer award 2016 state dealer award 2016 state dealer award 2015 state dealer award 2015 state dealer award 2015 state dealer award 2015 state dealer award 2014 state dealer award 2014 state dealer award 2014 state dealer award 2014 state dealer award 2013 state dealer award 2013 state dealer award 2013 state dealer award
2020 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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Reviews

(1,135 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Carman Chrysler Jeep Dodge RAM from DealerRater.

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Carman Chrysler Jeep Dodge Is the only dealership I

Carman Chrysler Jeep Dodge Is the only dealership I recommend. I bought my 2019 Ram used from them and got a great deal. I also get all my service from the dealership and have no issues.

Carman Chrysler Jeep Dodge Is the only dealership I

Carman Chrysler Jeep Dodge Is the only dealership I recommend. I bought my 2019 Ram used from them and got a great deal. I also get all my service from the dealership and have no issues.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.
Dealer response

Thank you for the nice comments and 5 star review. We appreciate you taking the time to review Carman CDJR. We look forward to serving you for years to come. Carman...Driven by the Best!

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This friendly staff has the experience needed to deliver

This friendly staff has the experience needed to deliver the vehicle you’ve been searching for in a quick and professional manner. I haven’t used anyone else to track down the perfect car for me after first walking through the door almost a decade ago.

This friendly staff has the experience needed to deliver

This friendly staff has the experience needed to deliver the vehicle you’ve been searching for in a quick and professional manner. I haven’t used anyone else to track down the perfect car for me after first walking through the door almost a decade ago.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.
Dealer response

Thank you for the amazing comments and 5 star review. We appreciate you taking the time to review Carman CDJR. We are honored that you remain a valuable member of the Carman CDJR customer family. We look forward to serving you for years to come. Enjoy your new to you Jeep. Carman...Driven by the Best!

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Nico made the buying experience enjoyable.

Nico made the buying experience enjoyable. The staff is informative, friendly, and no xx. Highly recommend getting all your vehicle needs through Carman Dodge Chrysler Jeep!

Nico made the buying experience enjoyable.

Nico made the buying experience enjoyable. The staff is informative, friendly, and no xx. Highly recommend getting all your vehicle needs through Carman Dodge Chrysler Jeep!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you Chris for the wonderful comments and 5 star review. We appreciate you taking the time to review Carman CDJR. We are happy to have you as a member of the Carman CDJR customer family. We look forward to serving you for years to come. Enjoy your new ride. Carman...Driven by the Best!

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The service team was very helpful with recommendations,

The service team was very helpful with recommendations, problem solving, and prompt with repair times. I would recommend them for any maintenance or complex issues that arise with your vehicle!

The service team was very helpful with recommendations,

The service team was very helpful with recommendations, problem solving, and prompt with repair times. I would recommend them for any maintenance or complex issues that arise with your vehicle!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you Chris for the kind comments and 5 star review. We appreciate you taking the time to review Carman CDJR. We look forward to serving you for years to come. Carman...Driven by the Best!

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I purchased a Jeep Wrangler 4xe (PHEV) from this

I purchased a Jeep Wrangler 4xe (PHEV) from this dealership and the electric motor/battery has been giving me problems for several months. The vehicle was dropped off for service a 2nd time on Dec. 12th for a recall, which they said would take 1-2 hours and would resolve the ongoing problems, and a fix of the “death wobble”, an extremely common issue with Wranglers. They had the vehicle for EIGHT full days and refused to provide a loaner vehicle. The day after the vehicle was picked-up, I was turning at an intersection and the vehicle lost motor function/propulsion, leaving me sitting in the middle of the intersection with traffic oncoming from both directions. Fortunately, the vehicle began to accelerate with not much time to spare. I then spoke with the Service Manager, Jim Huey, who seemed to be bothered by my phone call and certainly didn’t care that the vehicle was unsafe to drive and *literally* put lives at-risk. He didn’t even offer so much as an apology. There was no sense of urgency on their part and his attitude was essentially “we’ll fix when we can fix it”. Not only did they not repair the vehicle, but it was worse off than it was before they serviced it. There are several other concerns with this dealership and their handling of this entire situation, which is still ongoing.

I purchased a Jeep Wrangler 4xe (PHEV) from this

I purchased a Jeep Wrangler 4xe (PHEV) from this dealership and the electric motor/battery has been giving me problems for several months. The vehicle was dropped off for service a 2nd time on Dec. 12th for a recall, which they said would take 1-2 hours and would resolve the ongoing problems, and a fix of the “death wobble”, an extremely common issue with Wranglers. They had the vehicle for EIGHT full days and refused to provide a loaner vehicle. The day after the vehicle was picked-up, I was turning at an intersection and the vehicle lost motor function/propulsion, leaving me sitting in the middle of the intersection with traffic oncoming from both directions. Fortunately, the vehicle began to accelerate with not much time to spare. I then spoke with the Service Manager, Jim Huey, who seemed to be bothered by my phone call and certainly didn’t care that the vehicle was unsafe to drive and *literally* put lives at-risk. He didn’t even offer so much as an apology. There was no sense of urgency on their part and his attitude was essentially “we’ll fix when we can fix it”. Not only did they not repair the vehicle, but it was worse off than it was before they serviced it. There are several other concerns with this dealership and their handling of this entire situation, which is still ongoing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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Don't go here for service of any type!

Don't go here for service of any type! They break things and don't fix it then want you to pay for another diagnostic! I paid over 2k for a TIPM. Then did airbag recalls. Now my airbag light is on and they want me to pay again!

Don't go here for service of any type!

Don't go here for service of any type! They break things and don't fix it then want you to pay for another diagnostic! I paid over 2k for a TIPM. Then did airbag recalls. Now my airbag light is on and they want me to pay again!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Always a pleasure working with Dave Steller!

Always a pleasure working with Dave Steller! He knows what we are looking for and goes out of his way to find it to make it work for us. We have been doing business with Dave at Carman CJD for over 10 years!

Always a pleasure working with Dave Steller!

Always a pleasure working with Dave Steller! He knows what we are looking for and goes out of his way to find it to make it work for us. We have been doing business with Dave at Carman CJD for over 10 years!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the amazing comments and 5 star review. We appreciate you taking the time to review Carman CDJR. We are honored that you remain a valuable member of the Carman CDJR customer family. Enjoy your new Dodge. Carman...Driven by the Best!

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Great service and will always help in anyway he can.

Great service and will always help in anyway he can. Highly recommend working with Al!

Great service and will always help in anyway he can.

Great service and will always help in anyway he can. Highly recommend working with Al!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you Chris for the great comments and 5 star review. We appreciate you taking the time to review Carman CDJR. We are happy to have you as a member of the Carman CDJR customer family. Enjoy your new Jeep. Carman...Driven by the Best!

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Can I give you less than one star.

Can I give you less than one star. My vehicle was in for inspection and the technician put the car on the lift. Somehow, well doing something they snapped something with the transmission. They refused to tape responsibility. They wanted to charge us $700 to fix what they broke. Had to call the state police. They broke our vehicle and tried to blame us. Will never ever recommend this dealership. They kicked my husband the dealership and told him to call a tow truck and take the car elsewhere.

Can I give you less than one star.

Can I give you less than one star. My vehicle was in for inspection and the technician put the car on the lift. Somehow, well doing something they snapped something with the transmission. They refused to tape responsibility. They wanted to charge us $700 to fix what they broke. Had to call the state police. They broke our vehicle and tried to blame us. Will never ever recommend this dealership. They kicked my husband the dealership and told him to call a tow truck and take the car elsewhere.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Well there is a little more to the story here. The Jeep is 15 years old and yes it drove in the shop. Our techinician went to place the Jeep in park and the shifter cable bushing snapped. This is a common problem on older Jeep and it can happen at any time. The shifter cable is located above the transmisssion, pulling the jeep in the bay would not cause this to brake. Customer was upset, which we understand their position. This is nothing that we did that casued this , or anything we could of prohibited. The cost to repair is about $700 and they want us to pay for it. Then they will pay for the part only...we pay the labor. we declined. The customer called the police and demanded they do something since we damaged their Jeep. They then threated socail media and reviews.... Again if we caused to happen we would be more then happy to take care of the repair. Joe Triboletti Carman CJDR General Mgr

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Al has been helping me with a car inquiry.

Al has been helping me with a car inquiry. Great communication and professionalism. Thank you

Al has been helping me with a car inquiry.

Al has been helping me with a car inquiry. Great communication and professionalism. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the nice comments and 5 star review. We appreciate you taking the time to review Martin Honda. We are glad to have you as a member of the Carman CDJR customer family. Enjoy your new Jeep. Carman...Driven by the Best!

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