Karl Chevrolet

Service department is outstanding. All are friendly and quick to diagnose your problem and then they help you with what your repair needs. They keep you informed on where they are on the repairs and the time they give you on repairs is right on.

We have bought many different vehicles from the Karl's Chevrolet dealership. The dealership has great sales people, with the support of a team that can makes car buying a satisfying experience.

Great service and called to discuss repairs and the cost. Service was completed and even provided shuttle service from the dealership and back to pick up the vehicle.

This should give you an idea how they blew your sale Michael Lamb Karl Chev in Ankeny. I had worked out all the details by phone and email and completed the loan app and that had been approved. We were to just pick out the color. The sales guy I was working with had a baby so I was to meet someone well-versed in our deal. Arrived at my appointment at 10am and got the run around they had no idea who I was even though I telling them to speak to the loan office. I was finally handed off to a used car sales guy. Even though I could see salesmen from new car sales on the floor chatting themselves up. By 1230 I have not talked to the loan officer to close my deal. I told the salesmen we were going to walk if we were not seen soon, his story is they are bz only a couple more min. I decided to walk to get my car. My sister is using a walker while recovering from hip replacement she's also a diabetic and she's starting to feel bad. I walk to get my car but stop at new car sales and ask for a mgr. The mgr is unaffected by my story not even an apology! The dealer reached me with a text saying I could see the loan officer now. 1 pm we spend an hour with a loan officer and close the deal. Sign a ton of paperwork! Namely the contract. Spend more time for them to prep the car. They do a crappy job of washing the car but it's cold and we are tired. We get shown all the new car features and sign up for OnStar. But the OnStar app shows two cars. (see picture ) Our car was to have the 360 view camera but this car our car has none. Our car was to have only 12 miles the car we are in shows 420. I put 2 & 2 together the car they are giving us is not our car it's the loaner! Now the contract all the paperwork all the setup has to be voided and redone. The car they wanted us to have has 1700.00 less in features and is not what we wanted. No white, Red, black, or blue. They offered a black with white top but looks like crap. They don't have our car or even closer they never did. They said they would trade with another dealer but would take a month or more to get another empty promise car delivered. 10 am to 530 pm and no car! In hindsight, they always knew they did not have the car we wanted because they were pushing the lesser models from the beginning! I'm sure this is much more than you wanted to know. The people we never rude and yes maybe the sales staff in used cars has no experience selling a new car. But you pissed me off with your application of your procedures. You just had to close the deal nothing to sell that part was done before I hit the door at 10am. Every time you made an effort to fix the problems bigger problems we created. Seven and a half hrs I can't get back and you failed to close a simple deal and I don't have a car. Tomorrow is another day and another dealership is an hour's drive in another city. You decide if you will shop with Karl Chevrolet in Ankeny Iowa. Just watch for the xx walk out at first sign or kiss a whole day goodbye. Without a new car to drive.

Great experience with Salesman, Cam Evans. He did a wonderful job finding the car for us! It was a long process but he kept trying and we appreciated his help. We are appreciate working with the Karl Chevrolet team.

My last visit at Karls Ankeny was less than satisfactory. I live 70 miles away, was told of a real nice vehicle that would fit my needs, and finances I thought. I get up there, vehicle was nice. It was a special of some sort. Had 1700 miles. Ok. But the price and payment wasn't reachable for me. I don't understand this. I really changed my schedule to get right up to Ankeny. Then find this was unrealistic. Sad for me my time and gas. Please do better as I am leary now of salesman skills.

Ripped me off on labor to replace the cabin filter. They will inspect the old cabin filter and reinstall for no cost. If you agree to buy a new filter they charge $30 to install the new filter. It takes the same amount of effort and time to install the old filter. Don't fall for this trick, you can install the filter yourself.

I ended up having multiple issues with my car in one week, and Levi got me right in and kept me updated during the entire process on my car. He acceded my expectations and i?ll be going back again if I ever need.

Great professional and friendly service, again. We needed to purchase four new tires for our Traverse. We were advised to pulled into the service bay upon our arrival, which we did. We selected the tires that we wanted to purchase. It was suggested by Karl Chevrolet's Service Advisor Levi Overton, that perhaps the Traverse's alignment should also be check and we agreed. The Traverse was ready for us about mid-morning the next day, earlier than what it was scheduled to be completed. Also the alignment did need to be adjusted. They did a great job for us, again.

My experience at your dealership was exceptional. Mike Mitchell was excellent to work with, he kept me informed on everything that was happening with my vehicle, appreciated all his help! I?ll be back in the future for any repairs I may need. Thank you to the employees in the Collision Center, they did an excellent job.