Reviews
Everybody from the salesman to the service takes to the
Everybody from the salesman to the service takes to the finance man all the way to the GM has gone above and beyond to take care of me in my car. Great experience from beginning to end.
Everybody from the salesman to the service takes to the
Everybody from the salesman to the service takes to the finance man all the way to the GM has gone above and beyond to take care of me in my car. Great experience from beginning to end.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I needed a new key and fob.
I needed a new key and fob. Went into the service department to make an appointment. Gave clear details about what I needed and was told a price. I could understand a few dollars here or there off plus taxes but they missed a $90 charge and a $50 shop fee and then tried to let me leave without the entire key (gave me the fob but no key). When I asked for a detailed explanation of why the charges were so different an unnamed person in the back had to explain it to my service advisor and then he came back with the handwritten note about it. There?s a reason why people hate doing business with dealerships and surprising folks with over $140 of unexpected charges doesn?t feel like the way to beat that stigma. I had already paid so I just left with a ?you fooled me once? attitude.
I needed a new key and fob.
I needed a new key and fob. Went into the service department to make an appointment. Gave clear details about what I needed and was told a price. I could understand a few dollars here or there off plus taxes but they missed a $90 charge and a $50 shop fee and then tried to let me leave without the entire key (gave me the fob but no key). When I asked for a detailed explanation of why the charges were so different an unnamed person in the back had to explain it to my service advisor and then he came back with the handwritten note about it. There?s a reason why people hate doing business with dealerships and surprising folks with over $140 of unexpected charges doesn?t feel like the way to beat that stigma. I had already paid so I just left with a ?you fooled me once? attitude.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Sara, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (682) 214-2010 to discuss what we can do to help.
Great dealership always coming through I love the fact
Great dealership always coming through I love the fact that they always giving me free wash specially when they clean my rims so clean would recommend fr fr.
Great dealership always coming through I love the fact
Great dealership always coming through I love the fact that they always giving me free wash specially when they clean my rims so clean would recommend fr fr.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
John, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
I was treated very well by Mr.
I was treated very well by Mr.Isaac and it was one of the fastest experiences I had in buying a car. I told him what I wanted for my monthly payment and they met my expectations. Thanks again Auto Nation Team my wife loves her car she haven?t bought any gas in over two weeks since our purchase of our Equinox.
I was treated very well by Mr.
I was treated very well by Mr.Isaac and it was one of the fastest experiences I had in buying a car. I told him what I wanted for my monthly payment and they met my expectations. Thanks again Auto Nation Team my wife loves her car she haven?t bought any gas in over two weeks since our purchase of our Equinox.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Clarence, thanks for your praise and kind comments about our team. Until the next time we meet, take care!
Tamara was fantastic.
Tamara was fantastic. Great knowledge about options, extended warranties, and current inventory. The BEST auto purchase experience i have ever had. I would recommend Tamara to anyone.
Tamara was fantastic.
Tamara was fantastic. Great knowledge about options, extended warranties, and current inventory. The BEST auto purchase experience i have ever had. I would recommend Tamara to anyone.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
David, we're happy you found our staff to be so supportive during your experience here at AutoNation Chevrolet North Richland Hills. Don't hesitate to call us if you ever need anything. Be safe on the road!
First time buyer at this dealership.
First time buyer at this dealership. They were knowledgeable, helpful and tactful dealing with me to get the best car for the best price. Malik was awesome. Definitely will return for my next purchase.
First time buyer at this dealership.
First time buyer at this dealership. They were knowledgeable, helpful and tactful dealing with me to get the best car for the best price. Malik was awesome. Definitely will return for my next purchase.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we really appreciate your positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Bought new suburban first time from this dealership and
Bought new suburban first time from this dealership and had a great experience. They were knowledgeable and helpful during the process. The salesman Malik went over and above to help me with what I needed in a new suburban.
Bought new suburban first time from this dealership and
Bought new suburban first time from this dealership and had a great experience. They were knowledgeable and helpful during the process. The salesman Malik went over and above to help me with what I needed in a new suburban.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Tradona, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!
From setting appointment to the dropping off my truck I
From setting appointment to the dropping off my truck I had complete helpful friendly help, thanks
From setting appointment to the dropping off my truck I
From setting appointment to the dropping off my truck I had complete helpful friendly help, thanks
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
Auto nation has a good selection of hard to find
Auto nation has a good selection of hard to find vehicles. Great inventory. Good pricing as well. The transaction was completed fast with no delays.
Auto nation has a good selection of hard to find
Auto nation has a good selection of hard to find vehicles. Great inventory. Good pricing as well. The transaction was completed fast with no delays.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Tyrone, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Overall it was a good experience.
Overall it was a good experience. Paid 242 for a 2nd fob programming which we felt should have been provided. Placed a call 2xs with Mr.Rios without a call back which I feel is bad business. Jacob was very kind and supportive and Taylor, supervisor was also very good. Good experience overall!
Overall it was a good experience.
Overall it was a good experience. Paid 242 for a 2nd fob programming which we felt should have been provided. Placed a call 2xs with Mr.Rios without a call back which I feel is bad business. Jacob was very kind and supportive and Taylor, supervisor was also very good. Good experience overall!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!