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Fox Honda Grand Rapids

(2,113 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 10:00am–7:00pm Closed
Sunday Closed Closed

Reviews

(2,113 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fox Honda Grand Rapids from DealerRater.

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Good experience

Jim Martin made the buying process easy. He was very friendly and personable. We would recommend him and Fox Honda to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for letting us know about your Fox Honda experience! Have a great day.

Great staff and extremely helpful!

I came into the dealership with a list of cars and pretty confused about what I wanted to purchase. I was greeted by the front desk and my salesperson was Kirk Jack. Kirk was not only helpful in helping me compare makes and models of all cars, but went the step further by checking resale values, availability, and customer ratings. Not to mention what models had better financing options and pricing. At the end of the day, I drove off the lot with a new Civic EX and could not be happier. This is not my first Honda, nor my first Honda Dealership. I can honestly say that Fox Honda and Kirk will be the only Honda Dealership in Grand Rapids, Michigan that I frequent in the future. No hassle or sales pressure and honest opinions and expectations.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Best Honda Dealership

I recently purchased my second Honda Accord from Rodney. Being a woman and shopping alone for a car can be kind of intimidating but Rodney made me feel completely comfortable with the new car buying process. I have referred several friends to Rodney and he has given them the same excellent customer service as he has given me over the years. If you are in the market for a new Honda I highly recommend you go see Rodney!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Rodney Harris ROCKS!!

I wanted to buy a 2012 Accord coupe so I could give my 04 Civic to my son in the Navy. I met Rodney initially in person but didn't have time to really talk. He showed me some numbers and we began a lengthy email exchange. I can be quite demanding in what I want and Rodney immediately became VERY determined to find what I was looking for. We agreed on terms for the car, signed some paperwork, drove away. Love the Accord and very much appreciate Rodney's time and efforts. THAT is customer service. Thanks again Rodney, Chris

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your kind words. We value our customers at Fox Honda, and am glad your experience was positive!

Excellent Customer Service

I sought out Jim Martin as he was referred to me by a family member, I was grateful they did. Jim listened to what I was looking for and quickly found me a car that fit everything on my wish list. Jim and Fox Honda took good care of me and the whole experience was positive. I will not hesitate to return for another vehicle or refer Fox Honda and Jim Martin to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you very much for your kind words! We will make sure to pass the information along to Jim, and enjoy the rest of your day.

Great service, Easy to work with

I was searching for a new car. I met with Jim Martin and then waited to buy a new car. When I was finally ready 4 months, I wanted to work with Jim, as he was our favorite salesman we had encountered. The rest of the staff at Fox Honda were very accommodating and helped us find him. Jim was knowledgeable, friendly, and very easy to work with. I own a business and work full-time. I was able to email with Jim my desires and the necessary documents. Everything was so smoothy and efficient. I would highly recommend Fox Honda, Jim, and my new CRV!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We appreciate your comments and are very pleased we could make your buying experience pleasant. Thank you again, and enjoy your day!

So easy to re-lease

My husband and I have been Honda drivers since 2005 when Todd Levendoski helped us. Because of him we came back and bought our accord, that we were leasing, from Rodney Harris. They make the process of leasing, buying and trading in so easy. We are now proud owners of a 2012 Civic. We will always return.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your continued business, and we are very pleased we can be of service. Enjoy your day!

Great Service

I traded in my lease recently with Rodney. I have worked with him once before and couldn't be happier. He works hard to make sure you're getting the best deal possible and won't try to sell you on something outside of your set price range. I've recommended him before and will return to him when my current lease is up.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the opportunity to earn your business and we are so pleased you had a remarkable experience! We truly appreciate our customers. Have a wonderful day and thanks again.

Great personal service and a great deal

I met with Jim Martin upon arriving at the lot to take a look at a Honda Accord that interested me. Jim was very personable but not pushy in any way. He worked with me on a couple of items that needed (in my opinion) attention and within a very short amount of time had made me an offer that was tough to refuse. The car is great, and I would definitely recommend Jim and Fox Honda to other buyers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your kind words! We truly appreciate our customers, and we are very proud of our staff. Thanks again for letting us know what remarkable service Jim Martin provided for you.

Great All Around

Some hiccups with processing, but other than that it was awesome

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your feedback! We apologize for any hiccups, but are pleased that your overall experience was positive.