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Berger Chevrolet

(1,763 reviews)

Reviews

(1,763 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Berger Chevrolet from DealerRater.

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Great service!!!

Great job. JEREMIAH handled the claim from start to finish with excellent communication and customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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oil change

Everything was performed in a satisfactory manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Berger Chevrolet

Experience was pleasant and the dealership promised to stand behind the repairs come warmer weather.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Buying a new truck

Jeremy was very helpful and patient. I'm not much on words but Jeremy and Berger are the best. I will recommend them to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Excited

Great customer service. Very helpful and caring staff. Fast and efficient. Made my first time new car experience smooth and easy as well as exciting.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Great service!

I bought my Malibu 6 yrs ago from Berger and traded it in this past weekend for a Terrain. I love it! It's exactly what I wanted. My salesman both times was Martin. Amazing person! He was very professional, knowledgeable, and most of all got the job done. Buying a car can be very stressful, but going to Berger and dealing with Martin I knew I was in good hands. I recommend him to all my family and friends. Thank you Berger, and thank you Martin! I love my 2017 GMC Terrain!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Great Transaction!!

Friendly and competent service all the way around on the purchase of our new Equinox!! No problems from start to finish with this deal. Thanks!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Very professional

Todd was very helpful. He listened to what we were wanting in a vehicle and explained our options. He was very good about customer service. I had other dealers that didn't really care about the customer. Berger is my first one on my list. When I need another vehicle, I'll go to Berger's first.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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berger excellent place buy car

pretty quick process able see showroom able tell wrong car service department did excellent job rental car waiting outstanding place overall exceptional dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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HORRIBLE CUSTOMER SERVICE

I would NOT recommend anyone to buy a vehicle from Berger. The salesman I worked with treated me with disrespect and offered no help. All I needed was to turn my lease in, which takes less than 5 minuets, and all Jeremey would do is make up any excuse not to help me. His first question he asked me was if I was there to buy a vehicle, which wasn’t even directed at me, it was directed at the receptionist because he didnt even greet me (like any good salesman should) when you lease a GM vehicle, you can turn it into any GM authorized dealership, I know this because I used to work at a GM dealership. His excuse was that he didn’t have any room to store my vehicle, and tired pawning me off to any other dealership. Now if he really didn’t have room to store my vehicle there’s still something he could have done, or at lease tried to do. I bet if I were there to buy a new car he would have all the room in the world to store my car. I was not there to buy a car today, however I will need to buy a car in the future and I will not be buying it from this dealership nor will I recommend anyone to conduct business here. All because of one bad apple.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

James, we apologize for the way you felt you were treated. It is true that, due to the high volume at our dealership, we unfortunately do not have room to store lease returns that we not leased through us, unless there is another transaction in the works. We obviously fell short in explaining this thoroughly, and would welcome a chance to earn back your business in the future.