Reviews
Mike Carpenter is a service advisor at the Lia Hyundai
Mike Carpenter is a service advisor at the Lia Hyundai dealership in Albany, NY. Highly recommended him. Very thorough and knowledgeable. Very good at his job.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, SP! Thank you so much for the 5-star review of Mike. Mike is a fantastic person to work with and we're glad you enjoyed a thorough and informative visit with him. We hope to emulate this positive experience at your next appointment. See you then!
Shane Dobert serviced my car.
Shane Dobert serviced my car. He was courteous and professional. My wife and I bought 2 elantras from Lia Hyundai!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking a moment to share your 5-star review of Shane in our service department! We're so happy he provided you with a supportive and pleasant visit. We look forward to working with you to keep your Elantras in top condition for years to come!
First service on my 22 Tucson
I scheduled a service appointment for my car about 6 weeks ago for a nys inspection, oil and filter change, and tire rotation. The service writer (Michael Carpenter) brought me in to the garage after just a few minutes waiting outside, wrote up my service order and told me they would also do a 26 point inspection and provide a complimentary car wash.He said it would take around an hour and a half and showed me to the new waiting room. All completed in just under 1 hour. Great service, NO complaints!
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for the positive feedback, Dave! Nothing means more to us than knowing how pleased you were with our work, so we're delighted to know Michael provided you with a very convenient and thorough service visit. We hope to work with you again some day, but until then we wish you the safest of travels.
Engine running bad
Had my engine making some bad noises and running very rough. Got it to Lia and they set it up for the next day to service it. Took most of the day but they managed to repair it which surprised me. Car had 125,000 miles and is back running good again. Very happy.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Paul, that's wonderful! We're so happy your vehicle is running smoothly again. Thanks so much for stopping by to honor our service team with your 5-star feedback. If we may ever assist you again, we hope you won't hesitate to give us a call. It would be our pleasure!
Very helpful and friendly staff.
Very helpful and friendly staff. Specifically Shawn Vital was incredibly willing to go the extra mile and I never felt pressured. Would definitely recommend him and Lia as a whole!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
That's fantastic news! Thank you for letting us know how happy you were with the supportive dealership experience Shawn provided for you. Your positive feedback is very encouraging for the whole Lia Hyundai team and we hope you will come see us again some day. Best wishes on your upcoming travels until then!
Lia Hyundai is the best.
My overall experience with this dealership was awesome thanks to Claudio Montano the best salesmen ever, can’t forget about Emily Triplet and the awesome finance team @ Lia Hyundai. Thanks for being so informative and professional and helping me drive off the lot in my cool spaceship.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hey, Eric! Nothing pleases us more than knowing how completely happy you were with the dealership experience provided to you by Claudio, Emily, and the whole Lia Hyundai team. Congrats on your cool new spaceship! We wish you nothing but driving and flying satisfaction in your upcoming travels, until our paths cross again!
Great customer service
Wayne Hopwood made buying a new car very easy by providing great customer service. He was very friendly and helpful. I would definitely recommend him.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
D, that's fantastic news. Congratulations on the purchase of your new vehicle! Wayne is an exceptional part of our team and we're thrilled you really enjoyed working with him. We wish you nothing but joy and satisfaction in your driving, and thank you for choosing Lia Hyundai for your automotive needs!
Best salesman around is Wayne Hopwood
Wayne Hopwood was the best car salesman I have ever had in my 50 years of having cars. If you want someone fair and honest, he is the person to ask for at LIA.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, Deborah! Thanks for taking the time to recognize Wayne's efforts with the honor of your thoughtful feedback. We certainly appreciate your sentiments on the impression he made on you during this dealership experience. If we may ever assist you again, we hope you won't hesitate to reach out. Thank you for choosing and recommending Lia Hyundai!
We had a nice experience with Wayne Hopwood, very helpful
We had a nice experience with Wayne Hopwood, very helpful and patient. Never felt pressured and he worked hard to find us the best fit for our wants and budget.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks so much, Tonya! We know buying a vehicle can be stressful, so we're glad you came to see us and got to work with Wayne. He is an exceptional advocate for his clients' needs and wants. Congratulations on the successful purchase of your new Hyundai! Please come back and see us again some day but until then, we wish you nothing but safe and happy travels.
Vehicle lease.
Cassandra Storm is a very knowledgeable and professional salesperson. I went there knowing what I was looking for. She helped me find exactly what I wanted.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Carrie, that's great news! Thank you for recognizing Cassandra's efforts with the honor of your 5-star review! We're glad she was so helpful during your dealership experience. We know she answered a lot of questions for you but if you happen to need our assistance again, we'd love for you to give us a call. It is our pleasure to assist you with your automotive needs!