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Pauli Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (406 reviews)
Visit Pauli Ford
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–7:00pm
Thursday 9:00am–6:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–2:00pm Closed
Sunday Closed Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (406 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Pauli Ford from DealerRater.

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Project Manager

Great to work with. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Jay!

Pauli Ford St John's MI

Have used this dealer for years and would recommend it to friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your business Pat!

Pauli Ford

Pauli Ford is the only dealership I have enjoyed working with! They are trustworthy, loyal and concerned about my well being and safety.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Pauli Ford

First time for me to buy a Ford. Members of my family have gotten new cars from this dealership and have been very pleased with the service and vehicles?.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to share your experience Fran, we appreciate your business!

Rob Wheeler

Excellent place to do business with. I highly recommend Pauli Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks Rob!

Was a great experience

Great people and experience i love how they keep checking on me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Repairs

Staff is very friendly, they called me as soon as repairs were done and checked me out quickly

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you Ron!

Great experience at Pauli Ford!

This is my second vehicle that I have leased from Pauli Ford, and both experiences have been really great! The sales team does a great job answering questions, letting you test drive the vehicles, and allow you to move on purchasing a vehicle once you are ready without any annoying texts, follow up calls or constant emails. This dealership is great, has a nice, friendly small town feel and treats you with respect!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks Dale, we appreciate your business!

Exceptional customer service

I purchased my vehicle from Pauli Ford in 2011. Since then I've only had it serviced there, for regular oil changes, new tires, new brakes, and recently, a new battery. Staff are friendly, helpful and have never tried to oversell me something I didn't need. When the vehicle required new tires they looked online for the best deal. When I got new brakes they offered a rebate. When I was on a road trip with my kids and the check engine light came on I called Pauli Ford and they walked me through how to turn it off (there wasn't anything wrong with the vehicle). I highly recommend them. The only issue I have is with Ford itself - I wish they hadn't re-designed the Escape or I would buy a new one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Happy to hear about your good experience, thanks!

Dave Button

Experience was great. It was worth the hour and a half drive. They stayed open late for me and were very accommodating . My son loves his new but old tahoe. Its an olde but goodie. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the positive comments Dave.