Graff Chevrolet, Okemos

Flat tire, busy day, tried partially unsuccessfully to repair at home, daelership picked up my car at work, repaired it fully and returned it to me free of charge (again) before my shift over and did so with kindness respect and efficiency -- who wouldn't want to have an ally like that in your corner on a crazy day!

Came in for oil, lube, filter, and tire rotation with a coupon. Tire rotation was not necessary and I was given coupon price sans rotation. Thank you! The Colorado oil filter is positioned in a way that removal causes oil to drip on a cross member which in turn drips on my garage floor. It would be nice if the tech would wipe this off after installing a new filter without being asked, which i neglected to do this time. It would be nice touch if done on all oil changes where this is a problem.

My appointment was taken care of in a timely manner, so my wait time was held to the minimum. Service people were polite and friendly.

Steve Lampman was the best salesman. I got the car that I wanted without high pressure sales tactics. He spent a lot of time with me but I never felt I was taking up his time.

Everyone at Graff Okemos was helpful throughout this process of selecting and buying a new Chevrolet. Of course having Steve Lapman as our salesman made it much easier. My wife and I have bought many cars from Steve over the years and will most likely buy many more. Another factor for us is that in the past 3 months we had two separate service incidences with our 2011 Cruze and 2012 Volt. In both cases your service department was outstanding. We feel very confident with Graff that we get a very good car, at a great price, and we will get exceptional service throughout the life of the car. Phil Deschaine

I was very pleased with Tricia and Greg's professionalism. They got me the best possible price for the car, right up front, with no manipulation. They were a pleasure to do business with.

Mr. Earp was very knowledgeable and helpful with regard to the vehicle. Would recommend him to other people. Mr. Southwell was very good at explaining the lease arrangement and the various options.

Always friendly and helpful and tries to find affordable service for me. And flexible and tried to work with my busy single mom schedule. Thanks Al!

We got there 45 minutes early for our appointment, but they still accommodated us and still had us out of there within 30 minutes. They are so nice and knowledgeable, and they have a really nice waiting room. We had our kids with us, so it helps to have a TV right there to entertain them (and us) while we wait. Also, the young man who came and got us after it was done answered a couple questions we had about our vehicle. Thank you!

Always a very pleasant and positive experience! This dealer truly does care about their customers. I will go no where else for my vehicle needs whether it be service, purchasing or body work!