Reviews
Kevin, in Service, always does exceptional work for me.
Kevin, in Service, always does exceptional work for me. The customer lounge is nicely provided too.
Kevin, in Service, always does exceptional work for me.
Kevin, in Service, always does exceptional work for me. The customer lounge is nicely provided too.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Your feedback made our day at BMW of Spokane! Thank you for sharing your satisfaction with the top-tier level of service provided by our team member, Kevin. We're here to take care of your future service and maintenance. See you next time!
We had a great experience purchasing our new vehicle at
We had a great experience purchasing our new vehicle at BMW of Spokane ! Lucas and Korbin were just so helpful Cory and John were also super great ! So glad we found them !!! We love our new Vehicle !!!
We had a great experience purchasing our new vehicle at
We had a great experience purchasing our new vehicle at BMW of Spokane ! Lucas and Korbin were just so helpful Cory and John were also super great ! So glad we found them !!! We love our new Vehicle !!!
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Michael, Thank you for choosing us! It's fantastic to hear that Lucas, Korbin, Cory, and John made your experience at BMW of Spokane so enjoyable. We're thrilled to hear you're loving your new car. Enjoy each mile, and let us know how we can assist you in the future!
I had my summer tires in the back of my car and they just
I had my summer tires in the back of my car and they just did a tire rotation and alignment check for my winter tires...in April. They charged my $500 for basically useless work because no one had common sense or could be bothered to pick up a phone and talk to me.
I had my summer tires in the back of my car and they just
I had my summer tires in the back of my car and they just did a tire rotation and alignment check for my winter tires...in April. They charged my $500 for basically useless work because no one had common sense or could be bothered to pick up a phone and talk to me.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Louis, Thank you for your feedback regarding your recent tire appointment. After conferring with our advisors, it seems as though we were never directed, authorized, or instructed to remove any tires from the back of your vehicle and put them on your car. That being said, I see that we have you scheduled to perform that work on the 30th, and it will be taken care of at no cost to you as a friendly courtesy. Thank you. Patrick McCarthy Service Manager patrickmccarthy@lithia.com
Unexpected things happen, It’s how they handled it that
Unexpected things happen, It’s how they handled it that mattered to me. They went above and beyond to rectify my situation.
Unexpected things happen, It’s how they handled it that
Unexpected things happen, It’s how they handled it that mattered to me. They went above and beyond to rectify my situation.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Kathy, We're delighted to hear that our team at BMW of Spokane could turn things around for you. We always aim to go above and beyond for our customers!
Good experience purchasing vehicle at BMW Spokane and
Good experience purchasing vehicle at BMW Spokane and first service experience. Recommend dealership to others.
Good experience purchasing vehicle at BMW Spokane and
Good experience purchasing vehicle at BMW Spokane and first service experience. Recommend dealership to others.
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- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hi Mark! We're delighted to hear you had a positive experience with both your purchase and service at BMW of Spokane. Thank you for recommending us!
Robbie Rosen is an exceptional asset to your company.
Robbie Rosen is an exceptional asset to your company. This is our third purchase at Spokane BMW over the years, and by FAR, Robbie has demonstrated to be the most knowledgeable, thorough and efficient sales person we have dealt with. We came in for our scheduled maintenance on our X5. Knowing this year is going to hold a purchase of a new car at some point considering the miles on our car, while we were waiting I wanted to have my husband get in and out of some vehicles to see which is most comfortable. We ended up trading our car in for a newer model. Robbie was attentive, patient and resourceful during the process. TY for another great experience buying our new car!!!!
Robbie Rosen is an exceptional asset to your company.
Robbie Rosen is an exceptional asset to your company. This is our third purchase at Spokane BMW over the years, and by FAR, Robbie has demonstrated to be the most knowledgeable, thorough and efficient sales person we have dealt with. We came in for our scheduled maintenance on our X5. Knowing this year is going to hold a purchase of a new car at some point considering the miles on our car, while we were waiting I wanted to have my husband get in and out of some vehicles to see which is most comfortable. We ended up trading our car in for a newer model. Robbie was attentive, patient and resourceful during the process. TY for another great experience buying our new car!!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your experience with us at BMW of Spokane! We're very pleased to hear that Robbie provided such exceptional service and helped make your third purchase a memorable one. Enjoy the new ride, and we look forward to seeing you again in the future!
Friendly, Responsive, Professional, and the donuts are
Friendly, Responsive, Professional, and the donuts are good too! They work with you and for you.
Friendly, Responsive, Professional, and the donuts are
Friendly, Responsive, Professional, and the donuts are good too! They work with you and for you.
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Rick! Thank you for the all-around great feedback. We're very pleased to hear you enjoyed your experience at BMW of Spokane and the donuts. Please let us know how we can serve you in the future and enjoy your new car!
Good dealership and my salesman Lucas was awesome but the
Good dealership and my salesman Lucas was awesome but the dealership doesn’t have a good visual appeal to it. The inside of the dealership seems a little run down compared to other BMW dealerships I have been to. Other dealerships make your overall experience very special and treat you like a VIP. Lucas my salesman did but the overall dealership doesn’t. Lucas made it a great experience and he is very professional. He is the only salesman I would go to there.
Good dealership and my salesman Lucas was awesome but the
Good dealership and my salesman Lucas was awesome but the dealership doesn’t have a good visual appeal to it. The inside of the dealership seems a little run down compared to other BMW dealerships I have been to. Other dealerships make your overall experience very special and treat you like a VIP. Lucas my salesman did but the overall dealership doesn’t. Lucas made it a great experience and he is very professional. He is the only salesman I would go to there.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hi John, thank you for sharing your feedback. We're glad to hear Lucas provided a great experience at BMW of Spokane. We appreciate your input on the dealership's appearance and will take it into consideration as we strive to improve our facilities!
Our experience with dealer so far has been good.
Our experience with dealer so far has been good. We would buy our next BMW at Spokane BMW
Our experience with dealer so far has been good.
Our experience with dealer so far has been good. We would buy our next BMW at Spokane BMW
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Debbie! Thank you for the stellar review! We are very happy to hear we will have the opportunity to assist you with your future BMW purchase. Enjoy your travels ahead and thank you for being a customer of ours!
I have been treated amazing from this dealership.
I have been treated amazing from this dealership. I own two bmws and the customer service and service center have been honest, reliable and wonderful to work with. I will never go to another dealership!
I have been treated amazing from this dealership.
I have been treated amazing from this dealership. I own two bmws and the customer service and service center have been honest, reliable and wonderful to work with. I will never go to another dealership!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Brittany, Thank you for your loyalty! We are truly thrilled to hear about your tremendous experience with the level of care our BMW of Spokane team has provided. We're here whenever you need us!