Reviews
Write a reviewConsistently good over the years
They were very helpful, and offered suggestions. It was easy to make an appointment. Nice lounge, with free WiFi, but they are not inexpensive.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your marvelous feedback, Joan. It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs! Thanks again. Best, Chad Lee - General Sales Manager - chadl@yourtownford.com - (509) 663-2111 Ext. 171
great service. Fast and courtious
promptness,courtesy and very helpful with transportation from and to dealership after dropping vehicle off and needing to pick up after servicing
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the feedback, Randy! One of our top priorities is exceptional customer care and we are proud that this was offered to you during your recent visit. Best, Chad Lee - General Sales Manager - chadl@yourtownford.com - (509) 663-2111 Ext. 171
Phone friendly
Was able to do almost all of the process on the phone. Was grelected upon arrival and they gave good customer service
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for taking the time to write this review. I'm very happy to hear about your positive experience at Town Ford Lincoln. If you have any further needs, do not hesitate to come back in for a visit. Best, Chad Lee - General Sales Manager - chadl@yourtownford.com - (509) 663-2111 Ext. 171
New Truck Search
Minimum time spent in the negotiating process. Was given a fair price to begin with and a good offer on my trade in. Sales personnel were easy to converse with and most helpful during the two sessions we were at Town Ford looking at 2 different trucks.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this great review, Bruce. We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future! Take care. Kind regards, Chad Lee - General Sales Manager - chadl@yourtownford.com - (509) 663-2111 Ext. 171
Happy with my new car
Really helpful sales associate, provided me with a ride to the dealership and got my trade-in car there for me. It was a painless process to make my purchase and use my existing car for a trade-in. I like my new 2016 Ford Focus very much.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to share with us, Lisa! The goal of the Town Ford Lincoln team is to ensure a painless and enjoyable purchasing process for each of our customers. Enjoy your new Focus! Please remember that we're always here to assist you with any future auto needs! All the best, Chad Lee - General Sales Manager - chadl@yourtownford.com - (509) 663-2111 Ext. 171
Service
Very friendly staff. I forgot to tell them to use full synthetic and they forgot to ask. They used blend. Offered to change it out. Good customer service.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Terry, we appreciate you for letting others know about your experience at Town Ford Lincoln. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best regards, Chad Lee - General Sales Manager - chadl@yourtownford.com - (509) 663-2111 Ext. 171
Great Service
Fast, great receptionist. Dan was great as always. Jessie, Chad and the whole customer service crew are super special. Can't spend enough at Town Ford.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Casey, it's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Town Ford Lincoln, we value our customers and we look forward to seeing you on your next visit. Best, Chad Lee - General Sales Manager - chadl@yourtownford.com - (509) 663-2111 Ext. 171
great service as always
very timely. done as promised. very friendly staff. will always take my truck there for service. have recommended the dealership to others.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Barry, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Warm regards, Chad Lee - General Sales Manager - chadl@yourtownford.com - (509) 663-2111 Ext. 171
great place to buy a car
not real pushy salesman and knew what he was talking about . the place was clean and sales lot was very organized
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Your great feedback truly made our day, Leroy. We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Warm regards, Chad Lee - General Sales Manager - chadl@yourtownford.com - (509) 663-2111 Ext. 171
professional, clean surroundings. Friendly service
professional - never feel like I'm being hustled. Friendly, clean surroundings. Every effort to make you feel like you have options while you wait for your car to be serviced.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your marvelous feedback, Julie. It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs! Thanks again. Warm regards, Chad Lee - General Sales Manager - chadl@yourtownford.com - (509) 663-2111 Ext. 171