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Car Pros KIA Tacoma

(294 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 7:30am–6:00pm
Tuesday 9:00am–9:00pm 7:30am–6:00pm
Wednesday 9:00am–9:00pm 7:30am–6:00pm
Thursday 9:00am–9:00pm 7:30am–6:00pm
Friday 9:00am–9:00pm 7:30am–6:00pm
Saturday 9:00am–9:00pm Closed
Sunday 10:00am–8:00pm Closed
2021 consumer dealer award
View 2 awards
2021 consumer dealer award 2020 consumer dealer award

Reviews

(294 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Love my Kia Rio

Demetric was an absolute professional. I went into the dealership thinking that my chances of leaving with a car was close to nil. Demetric was courteous and not once mislead me in any way. He was prompt with all tasks and very product knowledgeable. He also treated me first class all the way. I still can't believe I got financed. I recommend asking for Demetric upon entering Car Pros in Tacoma. He'll take care of you no matter what. The car is great. No problems at all. Quality through and through.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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In August 2017 I was in the market for a used car

In August 2017 I was in the market for a new used vehicle, not sure what I wanted, Emma Harold was a great help on making my decision, and very happy with it, she did not make me feel pressured as so many car sales persons do! I very much appreciated her knowledge on the car she showed me, a Tacoma wa, very pleased w/ the experience...-Babette H.tacoms

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Looking for used Toyota Solara or Lexus Coupe

While I did not visit the dealership, phone an e-mail communications were very good. The salesman I talked to was very helpful and followed up to check my progress in finding a suitable used car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Had a great experience buying a new car

The salesperson Brandon Hale was truly great to work with. No pressure and he went above and beyond in service. My family bought 2 cars from him, I absolutely recommend Brandon to my friends and family. Great service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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great service

Had a great salesman, kelvin went up and beyond to find me the right car for the right price, I would recommend him to my family and friends

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Hard working dealers driven to please

The staff here have treated my wife and I with the upmost respect and consideration over the last two years. We have purchased our second KIA and couldn?t be more happy with our experience. There was a bit of a hiccup in our most recent purchase but the error was discovered and quickly resolved. Two thumbs up for these guys.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Bakamis

Our sales person Marcus Freeman made our purchase of a new Soul the easiest, least stressful experience we have ever had purchasing a vehicle. We would definitely buy from Marcus again. And refer friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dissatisfied

total dissatisfied and will not return to this dealer for anything.Don

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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SO HAPPY WITH MY NEW 2018 KIA OPTIMA!!!

My first experience with Car Pros Kia of Tacoma was back in 2012 when I bought my first new car. The customer service was excellent and everyone was so very helpful. I was very pleased with my new Kia Forte and I knew I would return when I was ready to buy my next new vehicle. Dr. Kim (James) was always so friendly and helpful when I would stop in to just look around. Last weekend, I looked for Dr. Kim and bought a 2018 Kia Optima. Dr. Kim is an Amazing salesman!!! I told him exactly what I wanted and he made the process so easy and smooth!!! I'm so happy and will always continue to buy from Car Pros Kia in Tacoma for all of my vehicles. Great cars!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Faafetai Tua

Edward Ryle saved the day by getting my husband and I into a car that best for our family as well as our budget... Thanks again Edward nd KIA

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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