Reviews
Oil change
Service was good. Very friendly and helpful. It took about an hour. So not bad.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear Pauline: Thank you for choosing Houston Ford and for taking time to write a review. We hope to be able to assist you again in the future. Sincerely, Melody Banks Marketing Coordinator Houston Ford, Pine River
Great to work with
This is the second vehicle we have purchased from Houston Ford. Greg our salesman was great on both purchases. We now have a 2014 Mustang Coupe and a 2003 Taurus. We will certainly continue to buy and service our vehicles with Houston Ford. Doug & Lori Thoraldson
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Doug and Lori: Thank you for choosing Houston Ford for your second purchase and that you had a good experience with Greg too. Enjoy the new Mustang. We hope to have a 2nd Mustang Rally here this summer. We'd love to have you come. Last year's event was a lot of fun. Sincerely, Melody Banks Marketing Coordinator Houston Ford, Pine River
Facility
Greg was great! He has a very caring personality. In my business those are traits that are hard to come by. I really like the ride with my F150. Very comfortable! Everyone at your company does a great job.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Brian: Thank you for your kind remarks. I am glad you had a positive experience. Enjoy the F150! Sincerely, Melody Banks Marketing Coordinator Houston Ford, Pine River
F250 Ford Super Duty-pickup-sale
Ford F250 Super Duty Pickup--service was very friendly, knowledgeable. Staff very helpful and friendly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Ray; thank you for choosing Houston Ford for your new F-250 Super Duty. We appreciate your business and the positive comments. Melody Banks, Marketing Coordinator, Houston Ford
Great service and Friendly people
The experience was great. We just aren't happy with our vehicle and may sell it to get something else.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Isaac, thank you for the reply. Our sales staff will be happy to help you find a different vehicle that better fits your needs if and when you decide to move ahead with this. Best regards, Melody Banks, Marketing Coordinator, Houston Ford.
The only place I am looking from now on!
I highly recommend Houston Ford for helping my wife and I get into two new vehicles. When I walked in, I told told them I didn't want to mess around, and they didn't. Their service was amazing. They stayed 2 hours late for us and never once made us feel rushed on the deal. We spoke with 3 other dealers before choosing Houston Ford, and none of them gave us the time or service that Houston Ford gave us. They followed up on all the details and made sure no stone was left unturned. I will definitely be recommending Houston Ford to my friends and family members.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mark and Ashley; Thank you for the GREAT review and recommendation! Congratulations on the purchase of your 2015 Ford Explorer AND 2014 Ford F-150. Enjoy your new vehicles! We look forward to serving you in the future. Sincerely, Melody Banks, Marketing Coordinator, Houston Ford
Houston Ford
We purchased a 2015 Ford Explorer XLT. The entire staff at Houston Ford was outstanding and surpassed our expectations for service, attention to detail and friendliness. There are two dealerships in our area and Houston Ford will be the one we go to from now on.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear Nancy: Thank you for your kind remarks and letting us know you that your experience with Houston Ford surpassed your expectations. I understand people are busy so it means a lot when someone takes the time to respond. Enjoy the beautiful Indian Summer. Sincerely, Melody Banks Marketing Coordinator Houston Ford, Pine River
Oi.l change.
I liked the additional tire rotation and car wash with my oil change. The popcorn is good. Thanks for taking care of us....
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear David; Thank you for letting us know that your service appointment went well! I understand people are busy so it means a lot when someone takes the time to respond. Enjoy the beautiful Indian Summer. Sincerely, Melody Banks Marketing Coordinator Houston Ford, Pine River
Immediate need
Very good service and communication.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the amazing review! We greatly appreciate it. Please let us know if there is anything we can do to help in the future.
Great Service and Clean Facilities
I come to your establishment because I trust the work that is done and also the advice given. I travel over 70 miles from Bemidji, MN to your establishment because of this trust. You are also polite and very accommodating to my schedule.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Rosemary; thank you for taking the time to write about your service experience. It is great to hear from loyal customers like you who drive to our dealership because you appreciate and trust the service Houston Ford provides. We look forward to seeing you again in the future. Best Regards, Melody Banks, Marketing Coordinator