Reviews
They repaired my jeep in a timely manner, the only thing
They repaired my jeep in a timely manner, the only thing negative I have to say is there online appointment call center they never return calls and you can never get through to a real person it is frustrating
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback with us. We're glad to hear that the repair on your Jeep was completed promptly at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities, but we're sorry about the frustration with our online appointment call center. Your comments are valuable and will help us improve our service moving forward!
Outstanding customer service.
Outstanding customer service. Advisor, Manuel, was polite, knowledgeable, & efficient. Service was completed in a very reasonable time frame.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jamed, we're delighted to hear that Manuel provided outstanding service at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities. Thanks for sharing your positive experience!
On time and we'll done.
On time and we'll done. Thank you thank you a lot it was good
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this positive rating. As always, your business is greatly appreciated and we hope to have you back at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities for your next due service.
Friendly, not pushy, great service, relaxing atmosphere,
Friendly, not pushy, great service, relaxing atmosphere, easy to schedule service, had an great experience
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Davidk, we're delighted to hear you had a great experience with us at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities! Thanks for the positive feedback and we look forward to serving you again.
Awesome 👌 people 👏 fast service 👏 and a great attitude
Awesome 👌 people 👏 fast service 👏 and a great attitude 👍 😀 Had vehicle serviced and a recall issue from factory but had no issues with our Jeep Cherokee Latitude Lux!!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the fantastic feedback! We're glad to hear that our team at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities provided fast service and a great attitude while addressing your vehicle's needs. Enjoy driving your Jeep Cherokee Latitude Lux!
Lithia of Tri-Cities were efficient, professional and
Lithia of Tri-Cities were efficient, professional and kind! Thank you for taking care of my Jeep!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words and great review. We hope to see you again soon!
Brought vehicle in for a service, spent two hours waiting
Brought vehicle in for a service, spent two hours waiting and they performed the wrong service. I confirmed before they started what I wanted done, I booked what I wanted online, and somehow they completely missed the main reason I was there. And! They asked if I wanted synthetic or regular oil, I said synthetic, and they ended up adding regular. Terrible experience. I tried to correct the problem and the service rep just argued with me. Go anywhere else, this place is awful.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to bring awareness to your recent visit. I apologize for any miscommunication or misunderstanding that occurred during your appointment. If you're open to discussing this further, please reach out at your earliest convenience so we can work towards improving your experience. Thank you, John Hileman - Service Manager - johnhileman@lithia.com
Not transparent about the condition of the Vehicle,
Not transparent about the condition of the Vehicle, salesperson talking down like we don’t understand.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Bill, We aim for transparency and respect in all our interactions, so it's concerning that you felt otherwise. Your feedback is valuable and we'd like the opportunity to address the condition of the vehicle with you directly if possible. Please reach out at your earliest convenience - thank you, Ivan Chavez - Sales Manager - ivanchavez@lithia.com
Do not buy a vehicle here.
Do not buy a vehicle here. I bought a newer vehicle from here after being assured from the salesman that it was a one owner, very clean truck. After purchasing the vehicle and driving 3 hours home, I took it to my mechanic for a detailed inspection. Upon inspection, we found that the entire passenger side of the truck has been repainted and filled with bondo. During the 3 hour trip home, the bondo cracked on the door, and now my expensive “one owner” truck needs a complete new set of doors and paint job. When I went back to the images and listing of the truck, I realized there were not any pictures of the passenger side. They knew of the damage and chose not to disclose the information. Steer clear of this establishment.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Robert, I'm sorry to learn about your recent purchase with us. It's important for us that our customers feel confident in their vehicle sale and am sorry to learn about the issues you experienced on your way home. We'd like to discuss this further with you so we can understand what happened and work towards a resolution. Please reach out at your earliest convenience - thank you, Ivan Chavez - Sales Manager - ivanchavez@lithia.com
I have bought two cars from this dealership and every
I have bought two cars from this dealership and every single one has been an amazing experience. However, I have to say Sebastian in this last buy was absolutely phenomenal
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kathy, we're delighted to know you've had consistently great experiences at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities. Your shout-out for Sebastian is much appreciated! Enjoy your new car and thanks again for choosing us!