Mercedes-Benz of Portland

Broken passenger windshield wiper arm. Amazed it was available in your parts inventory. Was in and out of your dealership in around 1 1/2 hour and on my way. Was in Portland from out of town and was able to arrange service on short notice. All good.

White glove all the way, from sales to finance to service. Top notch. Andrew is an excellent leader.

Calm person with a lot of patience. I came with kids that were running around and he was nice and accommodating. He came in his day off in the evening to help me finalize the deal.

I have a lifetime oil change contract. When I paid for it I was told I could get work done at the Mercedes Dealership as it is 2 miles away. This has always worked well. I made appointment a few days ahead so they could order the Subaru filter. They didn't order filter. No harm, no foul. People make mistakes. I made another appointment about 5 days ahead. When I dropped off Subaru I asked to make sure they had filter. I was told they would. I got a call that night that they didn't have filter. I had to pick up car next morning. I asked to see the service manager. I asked if he knew it took three times to get an oil filter. He said he was aware. I asked why this was such a problem. He stated, 'Because this is a Mercedes dealership.' He was very curt and seemed to think this was my issue. Discussion went downhill from there. On a side note, I used to work in the corporate side of the automotive aftermarket and taught customer service workshops. This is not a good look for your operation.

Since Eric trueblood has joined the Mercedes service team my experience when Mercedes is servicing my vehicle for whatever reason, has improved 100%. I was especially impressed that they provided a vehicle both times I needed to drop off a vehicle for repairs or service.making my experience super convenient. Also final bill wasn't what they quoted and the repair ran over the quoted price but Eric honored the original quote . which is how auto businesses should operate but oftentimes don't.. In any event, I would choose Mercedes again for my next leased vehicle or purchase.

I was frustrated that they had my car for so long, but they did give me a loaner and eventually fixed the issue. The loaner the gave me also smelled bad like it was previously driven by a smoker, and I didn't appreciate tha

Brilliant, professional and friendly. They treat you like family. Amazing Fabulous Remarkably special Excellent, knowledgeable And wonderful

Salesman named Ian was excellent.^^ Very well guided procedures of purchase and presentation of the car.

Great communication. Welcoming employees. I was in constant communication with them. They let me know the status of my service throughout. My car was washed and ready for pickup at time stated

Great service. When it wasnt great it was made to be exceptional I will definitely be coming back for all my service