Beaverton INFINITI

Great straight forward experience. Logan was personable and great to work with. Would definitely come back

I recently purchased a car from this dealership and had a very disappointing experience. Several aspects of the sale were misrepresented, which ultimately would have changed my decision to buy the car. First, there was damage to the paint that was hidden under a dealer badge. When the badge was removed, the damage was revealed. The dealership reluctantly agreed to repair it, but the fix was completely inadequate. The trunk ended up with significant orange peel texture, and within a week, the paint started flaking off. Second, Greg, the salesperson, lied to my face about the warranty. He assured me it covered specific repairs, but this was completely untrue. I have a witness who will sign an affidavit swearing to Greg’s lies. When I initially expressed doubts and said I didn't want to buy the car, Greg reassured me with false promises about the warranty covering my concerns. The dealership belittled me, calling me an idiot and claiming I didn't understand the warranty. However, Greg's reassurances were simply untrue, leaving me with a worthless warranty and higher monthly payments due to financing it. Overall, if the dealership had been upfront and honest about these issues, I never would have bought the car. I feel that their actions violate fair trade practices. I strongly advise potential buyers to be cautious and thoroughly scrutinize any claims made by this dealership.

Mr barranco was delightful to work with. He was highly professional and patient with all our questions. He went over all we asked for we would certainly recommend him for any future clients

All I can recommend is don’t buy from here. In the beginning the buying experience was pleasant. Owen with Beaverton Infiniti was really nice and helpful. Then it took a turn. First off we were coming from out of state to buy this vehicle and they were making the process pretty smooth. We discussed that the list price on the website was the actual finance price plus the normal added fees. We stated we did NOT want any extras to which Owen kept replying “you don’t see any value in that”. For us we do not. We do our own maintenance and like stated earlier we are coming from out of state, and all the other stuff like door ding protection etc all stuff that we didn’t need or want. It’s a jeep and we are going to use it what it’s made for. It’s gonna have dings and scratches, there was no need to have all these add ons. Anyway at the end of the call Owen stated he understood. Well of course people lie or just don’t care and send us financing for $14000 over asking. Yes you heard that right $14000! That’s a lot more than the discussed usual fees which are usually under 1k. Upon looking further they added all the packages that we had previously discussed not wanting into the financing. So now we are pretty upset as this could have all been avoided if they would have stuck with what was discussed just hours earlier. We also told them not to run our credit more than once which we were told no problem wouldn’t happen. Of course for some reason after we told them it’s a no go on the added $14000 and to stick with the original priced discussed they ran credit again and said ok we will get back with you tomorrow since it was pretty late in the day. The next morning we had not heard from Owen so we text him asking for an update which he replied that they were waiting on the banks to get back with them. Four hours later I receive a text saying “I regret to inform you that the wrangler was purchased this afternoon” and proceeds to tell us about another wrangler they have in stock that we also stated we had no interest in from the beginning. We can’t help to feel that because we didn’t want any extras they chose to sell it to someone else. We could get behind selling a vehicle out from under someone if they were just in discussion and nothing finance wise has been done yet, but we were literally in the middle of financing the vehicle when they sold it out from under us. So now we get screwed over because he added all the extra packages that we had already explicitly stated that we didn’t want onto the price when it would’ve been a done deal already. Like we said if we hadn’t have been in the actual financing process we wouldn’t have cared. It’s called common courtesy and this dealership has none. Also if they want to add all the extras onto the price but not discuss it before, put it in the list price. Simple solution but then people wouldn’t be interested. It’s a bait and switch type of situation car dealerships are doing right now and it’s disgusting that they can get away with it. If you’ve bought from them and had a great experience, awesome, we’re glad you got good service. We on the other hand received a very terrible and unprofessional experience with Beaverton Infiniti.

Bought a Mini Cooper from this dealership. Should have trusted my gut and not bought it. Eddie told me he bought it off the street but then told my husband it was a trade in. It's check engine light was on and they said it was because they had put in a new thermostat and not reset the code. There was also a lightbulb sign on and they said that was because one of the internal colorful LED's was out. They reset the code and we purchased the car. In a few days, the code was back. Took it back to them, they kept it for 3 days. Finally they said they were waiting for a Mini technician to come over (the Mini dealership is next door) and work with them to figure out what was wrong. They claimed the Mini technician told them to clean the oxygen sensor. So they said they fixed it and sent the car back. In 3 more days, the code was back on and driving rough and jerky. The timeline to return the car had now expired. I took it to Mini. Mini said they never went over to Infiniti to work with them on the car and they would never do that. So Beaverton Infiniti LIED! Mini also said the engine oil was very low and dirty and needed to be changed. They sold a car without even changing it's oil!! The lightbulb sign was there because the entire tail light housing had melted internally and the lights and wires needed replacing (the warning light doesn't come on for internal LED lights), and the check engine light was on because the oxygen sensor wires were also melted. So Beaverton Infiniti was just resetting the code each time and pretending they were fixing the issue. They didn't even check the oil and top it off! There was also a crack in the coolant tank! So I ended up paying for over $2000 in repairs on a car they sold me way over the KBB value! I wrote to the owner (David) via the website letting him know that we had been lied to and cheated and heard nothing back. So I'd say, don't buy any car from there people! Horrible experience and no responsibility for the lies!

Over the past 15 years that I have been a Beaverton Infinity customer I have consistently received great personalized service on my service visits. On my most recent visit I was provided the most outstanding service ever by Aaron. He addressed all my issues and resolved them promptly with the most professional care. I am truly impressed by him.

Angel was very helpful and great to work with. Where everything goes wrong is when they value your trade in they will rob you. They have app to get the value. They offer you 20% less and 50% of the same car they have for sale on there website. They came up a little than added $900 for a sealant I don’t remember seeing in the 1st offer. After that I had to cancel my 5 year Maintenance contract. And a large order of accessories. I can not see giving someone that cheats you anymore money. They made what should have been a great experience a big disappointment.

Everyone here is transparent, friendly and professional. Jonathan and the nice lady that helped me get a good interest rate on a pre-owned Infiniti were both great! It was one of the easiest, fastest, one of the best buying experiences I've ever had to date. I would definitely recommend Beaverton Infiniti to my family and friends.

-Very accommodating to their clients. -Straight to the point regarding your car's details -Quality inventory of cars (new and used) -Excellent service for their cars (car wash and maintenance etc) -Nice customer's lounge (you will feel valued)

Great experience. Quick and simple. Angel did a great job, and a very personable guy. Highly recommended. Entire process was conducted in as little as 2 1/2 hours