Reviews
Everything seemed fine until after the deal was done.
Everything seemed fine until after the deal was done. I was promised weatherproof floor mats as part of the purchase agreement, but now they're refusing to provide them because I didn't give a "perfect" survey score. To be clear, the survey was not part of any written agreement I signed, it was a verbal request to give the salesperson all 10s. I did provide high marks, but apparently, it wasn't "perfect" enough for them. Instead of honoring the deal, they're using the survey as an excuse to back out of providing something as small as $200 floor mats even though we signed an agreement. This behavior is petty, unprofessional, and a huge red flag for how they treat customers. A business that puts more value on a survey than honoring their commitments and signed agreements, is not one you can trust. Go to a dealership that respects their customers and stands by their word.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Dear Ryan, we appreciate your feedback. After talking with your salesperson, he asserts that Cornerstone did not make any arrangements or commitments for floor mats. His arrangement for mats was a personal offer, coming out of his own pocket. That is not something we endorse or condone. That verbal offer is not reflected in any of the vehicle purchase paperwork with Cornerstone. If you did not receive the paperwork sent to you on Thursday, let us know and we will resend it. The score he received on the manufacturer survey was 790/1000. That score is well below our dealership average of 986. Please tell us if there is anything else we can help you with.
Exemplary integrity.
Exemplary integrity. Justin, Jesse and Cornerstone in general were great. We had our 2018 F150 in for some warranty and recall work. One of the repairs had an error that caused an issue a couple weeks later. Cornerstone Ford got it diagnosed and taken care of. We were very happy with Justin and Jesse’s communication. Overall, their honesty and integrity has Cornerstone Ford as tops for us.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you leaving Justin and Jesse a great review!
I just purchased an Expedition from Cornerstone and
I just purchased an Expedition from Cornerstone and worked with Josh Sims. I wasn't familiar with Cornerstone, but found the vehicle online. We traveled from a distance and I albeit threated Josh that it better be as described- it was even better! Josh had our ETA, met us by the front door, and was respectful of our time. We drove the Expedition, weren't passed around to other team members and were back on the road in our new ride.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the review for Josh Sims, he's great to work with!
Soroush was very helpful in assisting us with the
Soroush was very helpful in assisting us with the purchase of our new vehicle. He answered all of are questions and assisted us with the vehicles technology. We are glad we chose Cornerstone and had Soroush as our sales associate!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, I recently purchased a jeep from your dealership
Hello, I recently purchased a jeep from your dealership and I worked with Rocky in custom finance and my experience was great!! Rocky was patient and listened to what I was looking for in a car for me and my family. THANK YOU!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate you leaving Rocky a great review! We value your business.
Best experience we've had shopping for a car.
Best experience we've had shopping for a car. I haven't had much experience with car shopping, but my wife has gone to a few dealerships, and has always had a bad experience. The one dealership I did actually go to, was terrible. This one changed how I feel about dealerships. While walking up to the dealership, they already had all the cars I was interested in pulled up to the front of the store. We showed up about 15 minutes early, and Dylan McDowell was immediately available for any questions, concerns, etc. Went on a test drive, and immediately fell in love with the car. Once we got back to the dealer, Dylan again, was extremely helpful, and talked us through everything. Never once seemed pushy or impatient like we've had in the past. Even though we came in on a Saturday, and tried to get in with enough time before close, we still ended up about 15-20 minutes after close, and everyone still remained just as nice, friendly, and helpful, not trying to rush us out. Halfway through this experience, my wife said that she knows where she's buying her next car! Can't recommend this place enough!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Best experience we've had shopping for a car thanks to
Best experience we've had shopping for a car thanks to Dylan McDowell! I haven't had much experience with car shopping, but my wife has gone to a few dealerships, and has always had a bad experience. The one dealership I did actually go to, was terrible. This one changed how I feel about dealerships. While walking up to the dealership, they already had all the cars I was interested in pulled up to the front of the store. We showed up about 15 minutes early, and Dylan McDowell was immediately available for any questions, concerns, etc. Went on a test drive, and immediately fell in love with the car. Once we got back to the dealer, Dylan again, was extremely helpful, and talked us through everything. Never once seemed pushy or impatient like we've had in the past. Even though we came in on a Saturday, and tried to get in with enough time before close, we still ended up about 15-20 minutes after close, and everyone still remained just as nice, friendly, and helpful, not trying to rush us out. Halfway through this experience, my wife said that she knows where she's buying her next car! Can't recommend this place enough!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Anthony Manderfeld was the best, I came in to the
Anthony Manderfeld was the best, I came in to the dealership grouchy… he popped a few dad jokes. Took a load off. First vehicle I test drove had a check engine light on. So Cornerstone Auto made it right on the next vehicle. Great service, fast, convenient, fueled up the tank, and offered food and beverages for the trip home. Thank you Cornerstone Auto And especially Anthony Manderfeld for making everything right.. and all the dad jokes!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Our experience was great right from beginning.
Our experience was great right from beginning. Everyone was very pleasant and inviting not pushy. We were referred to Mr. Rocky and he was not only about the business but truly kind and making sure we were respected and not overwhelmed, while trying to make sure we’re were a good fit for this purchase. Everything want timely and professional, liked not having to have breakfast, lunch and dinner at the dealership. Everyone was kind and very knowledgeable, be blessed!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Terry is one of best sales man that sold me this 2023
Terry is one of best sales man that sold me this 2023 f150 and am also going to thank kirt and chrisburg
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
