Reviews
Great teamwork
Prompt, professional and courteous throughout the entire process. I was greeted when I arrived and impressed with the teamwork everyone exhibited.
- Customer service 5.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Trent, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! All the best, Tom Gordon, tgordon@foxmotors.com
Great job!
Chip always makes it easy! I have been buying from him for 20 years and I trust him to give me the best deal.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Nancy, you have been doing business with Chip and your review about us is truly appreciated. Enjoy your the new vehicle that you recently purchased and we will continue the great service that you have been used to for years. All the best, Tom Gordon, tgordon@foxmotors.com
Very clean
They tell you what is going on and what they are doing before they do it . I will always go back to them for my service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lester, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Best, Tom Gordon, tgordon@foxmotors.com
Great trucks with great service
Reliable vehicles, reliable service, expert staff. They have always come through when I was in jamb. Great location and great coffee.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Matthew, we appreciate your kind words about our service team. Thank you for choosing Fox Grand Traverse for your vehicle needs. Kind regards, Tom Gordon, tgordon@foxmotors.com
Fox Ford easy to work with and great staff
Very organized staff. Easy to to complete the deal. Thought Fox was best on delivering overall value to me in this purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Timothy, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Best regards, Tom Gordon, tgordon@foxmotors.com
Good service
Excellent work from the diesel technicians they are the very best in the area would recommend them to anyone. The only thing it took a little to long for the repair.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jason, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Best regards, Tom Gordon, tgordon@foxmotors.com
They go out of their way to help you
Very helpful staff, they treat you fairly, facility was very clean, complete the transaction in a timely fashion, good place to go for an oil change
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Wayne, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Fox Grand Traverse! If there is anything else we can do for you, please feel free to give us a call. Kind regards, Tom Gordon, tgordon@foxmotors.com
Charged me for battery install.
Everyone is very polite, and helpful. Quick convenient service. Good pricing? I didn’t like paying for a battery install I bought there. Other Ford dealers did not charge.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Carolyn, we are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Regards, Tom Gordon, tgordon@foxmotors.com
Taken seriously
The service checkin was quick and listened carefully, taking notes. With a exhaust fumes entering the passenger compartment, I wanted my concerns taken seriously.
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Edward, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Kind regards, Tom Gordon, tgordon@foxmotors.com
Great service
The Explorer and F-150 are great vehicles. Fox makes getting them painless. Everyone is helpful and friendly. We will be back.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this great review, Jeffrey! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care, Tom Gordon, tgordon@foxmotors.com