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Hastings Ford

(158 reviews)
Visit Hastings Ford
Sales hours: 8:30am to 5:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:00am–6:00pm
Tuesday 8:30am–7:00pm 7:00am–6:00pm
Wednesday 8:30am–7:00pm 7:00am–6:00pm
Thursday 8:30am–7:00pm 7:00am–6:00pm
Friday 8:30am–5:00pm 7:00am–5:00pm
Saturday 8:30am–5:00pm 7:00am–3:00pm
Sunday Closed Closed
New (651) 304-6555 (651) 304-6555
Used (651) 304-6920 (651) 304-6920
Service (651) 304-6654 (651) 304-6654

Reviews

(158 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Mitch was grat to deal with!

Mitch was grat to deal with! would go back again to purchase another vehicle. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Frandi was a very good sales person.

Frandi was a very good sales person. His willingness to let us try several vehicles and not try to force us into a vehicle that we weren't comfortable with, made shopping for our new vehicle a very pleasant experience. If you're looking for a no pressure and very pleasant salesperson, go see Frandi !!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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BEWARE!

BEWARE!! They take advantage of people. If you have someone looking for a vehicle don’t send them here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Two stars only because the service department is pretty

Two stars only because the service department is pretty good. Otherwise, they would receive the one-star they truly deserve. (The service department does charge the same, ridiculous Ford prices for basic services you'll find at any dealership, but the staff is friendly and helpful.) For everyone else considering purchasing a car there, please learn from my mistakes. Buyers beware. We bought a pre-owned Ford car last year and Hastings Ford took great pains to ensure the car they sold us was not of the quality it should be after getting checked out by the badged dealer. First, they only had ONE key and fob for the vehicle. This forced almost $500 in extra charges to have a new key, new fob, and program the fob to the car. They should be providing a new key, new fob, and program it to the vehicle so each vehicle has two keys. Second, they put new tires on the vehicle. This was great! Until i discovered too late that the tires they put on were nowhere near rated for the vehicle. It is incomprehensible that a licensed Ford dealer would put substandard tires on a Ford vehicle and then have the vehicle pass their inspectection, then sell the vehicle. They're a dealer, this was intentional, and it was an issue of safety. Check the tires against the door sticker!!! Third, we're finding out there is a transmission problem. Conveniently, Hastings Ford declined to "Gold Certify" this vehicle, which would have put the transmission problem squarely under warranty. They now want almost $5000 to fix a problem (high Ford prices, remember?) that should have been fixed before the car ever got put on the lot for sale. If it's a newer Ford model vehicle and isn't certified, head somewhere else. Ultimately, buyer beware, Hastings Ford will pull every scummy trick in the book that used car dealers are renowned for and ultimately will sell you an unsafe vehicle, counting on your ignorance to keep spending money at their service department.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
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Amazing, personable service in a low pressure sales

Amazing, personable service in a low pressure sales environment. Zach really listed to my needs for a vechile and was wonderful to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Consumer response

Great Place to purchase a vehicle!

We have bought multiple cars from this dealership over

We have bought multiple cars from this dealership over the past couple of decades. For our most recent purchase, Mitch made the car buying process comfortable, low-pressure, and easy. He was patient and knowledgeable. We will definitely be back for future vehicle purchases.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Everyone was attentive and helpful.

Everyone was attentive and helpful. From start to finish everyone did their all to get us in the vehicle we wanted. Follow-up appointments were prompt as well. This is my second vehicle purchase from this dealership and both times it was easy and fair. Definitely recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I just bought a truck from Zach Large at Hastings

I just bought a truck from Zach Large at Hastings Automotive and I give him tens across the board. He was very courteous, helpful and knowledgeable. When I buy my wife's new vehicle in a couple of years I will seek him out. Respectfully Bob Sommers

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

No review to write about.

No review to write about. I wrote and asked if they ship cars. And their system said no.my only complaint was if your going to advertise across the country. Then why would you not accommodate to those who care for your product. Jess

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hi Jess, sorry to hear that you received a note that said that we don't ship vehicles. We do have availability to ship vehicles for a cost of course. If you are still in the market we would be happy to assist you with this. Again, my apologies on the miscommunication.

I love the SUV I bought.

I love the SUV I bought. Holly was very helpful and pleasant to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the review. We are happy Holly was able to help you with your purchase.