Reviews
Write a reviewCar Company of the furture to day
I Lease all my FORDS just love theme , Great sales rep Mark Schulz always helps me through all my concerns .everyone at Dean Arbor Ford, West Branch very helpful
Car Company of the furture to day
I Lease all my FORDS just love theme , Great sales rep Mark Schulz always helps me through all my concerns .everyone at Dean Arbor Ford, West Branch very helpful
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Kenneth, thank you for taking the time out of your day to tell us about your experience. At Dean Arbour Ford of West Branch, Inc., we value our customers and we look forward to seeing you on your next visit. Take care!
Do people right...joke of a dealership
I bought a Ford escape with a extended warranty and it wasn't even a few months later engine trouble. Was told it needs new blocks covered under the plan I choose... They provided me with a loaner car same type vehicle.. had broken windshield and transmission problems .. I still have the loaner car almost 9 months later.. I've called the dealership several times a week..no joke for the last nine months.. I still don't have my car or a idea of when it's going to be finished ...I am super upset... Disappointed to the fullest .I purchased this car with my new born daughter this car was ment to protect her and keep her comfortable while we traveled... My daughter is about to be two and has yet to experience her new car cause it's a lemon they sold me ....... Take you peice of xxxx back and give me my money ..... Dealership is a joke.... Don't buy your car or spend your money here ...
Do people right...joke of a dealership
I bought a Ford escape with a extended warranty and it wasn't even a few months later engine trouble. Was told it needs new blocks covered under the plan I choose... They provided me with a loaner car same type vehicle.. had broken windshield and transmission problems .. I still have the loaner car almost 9 months later.. I've called the dealership several times a week..no joke for the last nine months.. I still don't have my car or a idea of when it's going to be finished ...I am super upset... Disappointed to the fullest .I purchased this car with my new born daughter this car was ment to protect her and keep her comfortable while we traveled... My daughter is about to be two and has yet to experience her new car cause it's a lemon they sold me ....... Take you peice of xxxx back and give me my money ..... Dealership is a joke.... Don't buy your car or spend your money here ...
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Henry, thank you for sharing this recent experience with us. Please give us a call at (989) 345-1590 and we will do our best to make this better. We hope to hear from you soon.
Ford Edge
Fantastic dealership!!! Always very friendly and extremely helpful staff. I have dealt with Dream Arbour Ford in West Branch, MI for years and could not imagine going anywhere else.
Ford Edge
Fantastic dealership!!! Always very friendly and extremely helpful staff. I have dealt with Dream Arbour Ford in West Branch, MI for years and could not imagine going anywhere else.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Marie, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!
2022 Ford Edge
Other than the 6 month wait for the vehicle, the delivery process went very well.
2022 Ford Edge
Other than the 6 month wait for the vehicle, the delivery process went very well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Richard, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!
2020 Ford Escape Used Car Purchase
It is alway a pleasant experience dealing with the entire staff at Dean Arbour Ford. The Team of Mike Tarrence and his prodigy, Whittney Tarrence, make the car buying experience a breeze. I highly recommend visiting Dean Arbour Ford for your next vehicle purchase.
2020 Ford Escape Used Car Purchase
It is alway a pleasant experience dealing with the entire staff at Dean Arbour Ford. The Team of Mike Tarrence and his prodigy, Whittney Tarrence, make the car buying experience a breeze. I highly recommend visiting Dean Arbour Ford for your next vehicle purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Deborah, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
HENRY
I've been a customer with Dean Arbour for many of my Ford vehicles . Mike Terrance is the best salesperson ever ..... ever ...
HENRY
I've been a customer with Dean Arbour for many of my Ford vehicles . Mike Terrance is the best salesperson ever ..... ever ...
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Henry, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Safe travels!
Really great guidance
I hadn't bought a car without my husband before, and I was very pleased with the guidance that Sheldon gave me. We discussed all my options, and it was easy for me to make a choice after knowing what to choose from. I'm very happy with my Explorer.
Really great guidance
I hadn't bought a car without my husband before, and I was very pleased with the guidance that Sheldon gave me. We discussed all my options, and it was easy for me to make a choice after knowing what to choose from. I'm very happy with my Explorer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Gerrie, thank you for your wonderful response to the quality of service our Staff provides! We hope to be of service to you again! Take care!
my 2011 ford f150 platinum truck
I recently had my truck in for a paint problem . the boys at dean arbour steve , skip, andrew, josh and the whole crew at the dealership took so good care of me I am humbled at their attention to my problem
my 2011 ford f150 platinum truck
I recently had my truck in for a paint problem . the boys at dean arbour steve , skip, andrew, josh and the whole crew at the dealership took so good care of me I am humbled at their attention to my problem
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great service
Great service and sales staff. If looking for a car ask for Karen Randall, she the best !!!
Great service
Great service and sales staff. If looking for a car ask for Karen Randall, she the best !!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Best buying experience ever!
This dealership has the greatest customer service. John my sales person made the buying process easier than I had expected. I was very pleased!
Best buying experience ever!
This dealership has the greatest customer service. John my sales person made the buying process easier than I had expected. I was very pleased!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase