Ripley and Fletcher Ford

On returning from a brief vacation prior to my husband having major surgery our vehicle broke down in South Paris, Maine. We spotted a Ford dealership two buildings down and limped over to see about repairs. The service department was closed and at quarter to five on a Saturday afternoon, they were technically already closed. The owner and another gentleman came out and asked what the problem was. We explained the situation and they offered to repair the vehicle on Monday when the Service Department opened and even offered us a loaner car, a 2012 Ford Escape. We explained that we had to be in Lebanon, NH early Monday morning for my husband's surgery and would be there for several days. They told us not to worry about it, just take the vehicle, do whatever we needed, and swap back for ours when we got done. These folks turned what could have been a major catastrophe into a relatively minor inconvenience proving that good people still exist in the world. After returning the vehicle we decided we really liked it and subsequently returned to purchase the Escape-another very positive experience. Despite them being 60 miles away and in another state, we will be regular customers in the future. I can't say enough good about the folks at Ripley & Fletcher! Thanks for coming to our rescue.

Hank Richards went out of his way to get us our 2015 Explorer. We are extremely satisfied.

I have bought several vehicles at Ripley's over the years and my new Escape is awesome!Very comfy and classy for a truck guy like myself.The staff was terrific and was eager to show me all the options and features it had.I'm not much on technology so some of the phone-computer options may go unused.Not to say an old timer can't learn new tricks!I am a little disappointed in the regular fm radio as it doesn't seem to come in anywhere near as good as my earlier vehicles.I like to listen to a little public radio and some local stations but they don't come in very well.Any ideas?I think I'll enjoy it very much! Thanks, Mike

I can not say enough about the entire staff at Ripley. From the sale to financing and the service work that they identified needed to be done before I could keep the car was amazing. They asked me to come in at a time certain and surprise they were waiting for me took my vehicle provided a clean loaner and I was on my way in less than five minutes. I will be having all the work done on my new used vehicle here. Thanks for a great experience and keep up the great work.

Excellent dealership, I always feel like one of the family.

Took 3 weeks to find a F350 with my specs but they didn't give up till they found 3 for me to choose from. Thank you Joe and Glen for putting up with us.

I bought a used Ford Escape. The people at Ripley's are all very friendly and helpful.

I purchased a 2014 Edge SEL with AWD, indigo silver paint and light sand-coldored leather seats. It's beautiful. I was expecting the sales staff might overwhelm me or pressure me to make decisions in a hurry, but that was not the case. I walked in, was asked what I was interested in and shown the choices. Sales Manager Tracy Knight was helpful, low-key and congenial. It was a very different experience than what I had expected. I think it helped that Tracy and my sister work at the dealership and so that "family" kind of atmosphere in the workplace benefited me. I also was introduced to the owners, Joe and Bill, who were also very welcoming and congenial. The service was spot-on. My questions were answered and whatever I needed was taken care of asap. The staff followed up with phone calls to see if I needed anything, particularly learning the info system on the dashboard, which I had read online could be challenging. But after a couple of run-throughs I had no problems. Ripley & Fletcher really take care of their customers. And Ford makes a beautiful, quality product.

Other than having to wait quite awhile to sign the paperwork I was very happy with everyone I dealt with.

We love our Ford Edge! Its simplicity with enough luxury. Our purchase was the easiest we EVER had purchasing a vehicle. Our sales agent was PERFECT! We also bought our son a Ford Fiesta!