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2019 state dealer award
View 6 awards
2019 state dealer award 2017 state dealer award 2016 state dealer award
2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(477 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lithia Nissan Of Eugene from DealerRater.

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AEB Replacement

Jon was amazing! Very informative and helpful. I appreciate that he kept me in the loop of the process. I recommend Eugene Nissan to anyone looking for great service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Shannelmariemartinez, your wonderful feedback and rating mean a lot to us.

Awesome as always! You guys are the best. Thanks so much...

Awesome as always! You guys are the best. Thanks so much for fast service and great customer service. We greatly appreciate the quality of service standard at Lithia Nissan.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Chris&amber, we are so happy to read such a great review about Lithia Nissan Of Eugene!

pleasantly surprised

Savvy was great. To make up for some time inconvenience involved with a software upgrade for my Rogue she arranged for a free oil change, plus my car was vacuumed in the front. Fabulous customer service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Flex, thank you for your kind review; we are happy to pass along your comments to the team here at Lithia Nissan Of Eugene! We are always more than happy to assist you if anything else comes up. Take care!

Front axle replacement

The estimate was generous, the time allotment was also generous allowing for reasonable planning, parts were available, workmanship was professional, communication was great, accommodations were sufficient,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Lyjol, we're glad you had such a wonderful experience with us!

Every thing was great. Staff was helpful and friendly....

Every thing was great. Staff was helpful and friendly. Always was prompt in returning phone calls etc. Very quick to get in parts and fix the problems.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Mel, your satisfaction is our top priority.

Great deal on a Frontier!!!

James, the salesman was amazing!! I would definitely continue to buy with Lithia Nissan. Nissan’s trucks are the best by far. I am very happy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Nissan Girl, your wonderful feedback and rating mean a lot to us.

Oil Change Service

Cord always gives excellent customer service ! He always takes good care of me. I have been going to this Nissan dealership for over 20 years.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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1 person out of 1 found this review helpful.
Dealer response

Sabrinanp, thank you for your kind review; we are happy to pass along your comments to the team here at Lithia Nissan Of Eugene!

Absolutely AMAZING

Oz, was an absolute joy to work with. The best car salesman I have ever dealt with. Extremely knowledgeable, listened to all of my wants, needs and concerns and was still very patient. Never pushy and made us feel important. He cared about us more than the sale. He was super honest about everything, which goes a really long way with us, and it makes the experience so much more enjoyable and take less time! Over all he just seemed to have a great personality. Buying a car can be very stressful but I would do it all over again with Oz. When we are in the market to buy again, he will be our first call, and if we know anyone in the market we will be sending them to Oz.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Abaker, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lithia Nissan Of Eugene. We hope to see you soon!

Great car for a great price!

I drove over 2 hours to get here to get my Nissan Rogue because it was a great deal. I worked with both James and Karissa and they both provided me with great customer service, especially Karissa who went above and beyond in helping me look for the perfect car for me. Thanks Karissa!! I hope you can get some commission from my purchase as well as just James.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Elena, thanks for your praise and kind comments about our team.

New Rogue Purchase

I traded in a my previous car and leased a new 2016 Nissan Rogue at Lithia Nissan in Eugene, I liked the dealership and the Rogue so planned to buy it because the three year lease was up. I had seen a similar new 2019 Rogue on the dealership web site and let my sales person (Billy) know I had seen it and liked that model with some new added features. He brought the new car up and let me drive it while getting the trade-in information on the leased car. I fell in love with the new 2019 Rogue and Billy let me know about some extra discounts that are not usually available. One of my options to buy the new Rogue was a five year loan with 0% interest. I am now driving my dream car. I have had many cars and sales experiences but Billy and this dealership are the best, first time I’ve returned to a sales person because I felt he had integrity.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Mmk, we're so glad that we were able to go above and beyond your expectations!