Reviews
Write a reviewBest dealer out there!
Have always purchased my vehicles from Schaefer & Bierlein. The service department is top notch and never looks to over charge you for things you don't need done. I've always worked with Adam as a sales person. He knows everything there is to know about the lineup of Chrysler/Dodge/Jeep/Ram vehicles, and he has always worked to get me the best deal for what I'm looking for. If you are in the need of a new car, be sure to stop by Schaefer & Bierlein! The popcorn is pretty good too.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
WOW... Another 5 star review. Awesome... Being top notch and fair in service is a must. We understand how important that is to our customers. I will let Adam Traver know how you feel. Just made a fresh batch of popcorn... Stop in and get some.
A great dealership with excellent customer service
Adam Traver is a great salesman who goes above and beyond to make your experience awesome!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Schaefer & Bierlein is happy to have Adam Traver. Going above and beyond is the norm here at S&B. Hope to see you back soon Mini Van Mom.
Very happy with my new car!!
My sales person Alex Myers went above and beyond to deliver on every promise. When you go to a dealer and actually can use words like trusting and professional you know you will do business with them again. Thanks!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Steve, Trusting and Professional is what we strive for everyday with every customer. Thank you for the review and letting us know how you feel. Can't wait to see you for your next vehicle needs.
Great place to buy a car
What a great place to buy a car. I drive from Grand Rapids to Frankenmuth to by our cars. Last two cars from Schhaefer & Bierlein, great team, honest and easy to work with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
You came across state for 2 vehicle... Amazing Thank you so much as we know your time is valuable. Driving across state twice took hours of drive time. Hope you are enjoying you vehicles you bought from us. Hope to see you for vehicle #3
great service
Fabulous fast friendly service !..best I've ever had .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Gloria, thank you for the positive review. Our goal is to be your #1 and you letting us know you think we're "Fabulous fast friendly service !..best I've ever had" make you our #1. Thank you for letting us serve you.
Wonderful people and the best service !
I have purchased two vehicles from Schaefer and Bierlein and I have had wonderful service every time. Everyone is willing to make the process of car buying as easy as possible and are there to answer your questions. Also the service department is always very friendly and helpful. All needs are met and then some at Schaefer and Bierlein I would recommend them to anyone looking for a new vehicle. I will never go anywhere else! Also, Alex Myers is amazing! He has helped me with both vehicle purchases and makes sure you are happy with everything and if not he will make sure you are happy! He takes very good care of his customers!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
The process of car buying should be easy... and ENJOYABLE!!! We are glad to hear Alex gave you the Schaefer & Bierlein experience. Can't wait to help you with vehicle #3.
new car purchase
Had a great tim see with Jason on purchasing my new truck very helpful and honest.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jason gets that a lot around here. I will share this review with him. Thank you for the positive review, enjoy your new truck.
Fantastic customer service!
This is the second vehicle we bought from Schaefer & Bierlein and we fully intend to buy or next, when the time comes. We began the process through the Internet and got immediate response from Jason W. We then exchanged emails and phone calls over the next few days w/ every question/concern being addressed very promptly. When it came time to decide between the three very similar vehicles in which we were interested, it was Schaefer & Bierlein's straight forward, honest customer service that made it an easy decision to go with them. As "icing on the cake", I did not give them enough time to complete the paperwork in Frankenmuth so they drove the vehicle from Frankenmuth to Midland (after polishing it up), they brought all the necessary paperwork, had everything transferred to the new car, even switched plates for me, and took the trade-in vehicle back to Frankenmuth. If that wasn't enough, when I got into the new vehicle - it had a full tank of gas, too! If you are NOT interested in the typical used car salesman flim-flam experience, I strongly suggest you go to Schaefer & Bierlein. You will get incredible service through-out the process along with a very good deal on a solid vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hearing that our delivery option worked for you, is our "icing on the cake". Sometimes it's the little things that mean so much. Thank you for your review. Hope to see you soon.
Great family owned dealership
I've bought over 35 vehicles in the last 25 years, and the last 10 or 12 have come from Shafer & Bierlein. Adam Traver has been an awesome sales person and he is backed up by Rick and the others in Finance as well as Craig, Adam and many more in Service. In an era of mega dealerships with multiple brands, it's nice to not just be a number. They may not have the absolute cheapest prices every time but the difference is far offset by knowing you're important to them and there's great service well after the sale. Keep us the good work guys. Your customers appreciate you. Eric
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Eric... What can we say back to you other than Thank You for your business. It has been a pleasure working with you every time. We'll be here for you in the years to come.
Best Dealership Around!!
I purchased my first vehicle from S&B a few years ago. I have been extremely satisfied with the customer service I receive every time. I purchased a used vehicle and I needed tired only 6 months later. The dealership was very understanding and provided a very nice discount for my new tires. I can always get in for an oil change, and it's rare that I am charged for small items. I have referred several friends and family to our sales rep, Alex Myers. He has never been tried to push a sale on us, he helps us to make the best decision for our situations. He is always honest and trustworthy, and when we have issues he does whatever he can to get us a loaner car, push for speedy repair, etc. I don't think I'll ever buy another vehicle anywhere but S&B! By far the best customer service I've received from a dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Coming back to buy more vehicles and referrals others to us are the best complements to have. Thank you for your business and allowing Schaefer & Bierlein to serve you.