Reviews
Write a reviewBy far the most infuriating, unprofessional experience I?
By far the most infuriating, unprofessional experience I?ve ever had with a dealership. Everything seemed fine, until I walked out to my truck. The moment I opened the door, it was obvious the tech who did my oil change had zero respect for customers? property. I?m meticulous about my vehicle, and I keep towels down as floor mats. This guy? Kicked them aside like trash, tracked his dirty boots all over my door jamb, and smeared his greasy elbow across my armrest. I went straight back in and showed the service advisor, who agreed it was completely unacceptable and even took a picture. At least someone there had a shred of common sense. But it gets worse. Ten minutes later, I got home, stepped out of my truck, and immediately saw a fresh 3-4? scratch on the bed. Furious, I called the dealership and got the service manager on the line. I sent him photos, and he promised to call me the next day. That turned into me chasing him down with multiple texts before he finally responded - just to say he didn?t think his tech caused the damage. I assured him it happened at their shop. I even checked my cameras before I left for the dealership, my truck was pristine. His response? Their dealership cameras are ?poor quality,? so they ?can?t check? to see what happened. How convenient. They are doing everything they can to dodge responsibility for the damage they caused. This isn?t over. This will be litigated.
By far the most infuriating, unprofessional experience I?
By far the most infuriating, unprofessional experience I?ve ever had with a dealership. Everything seemed fine, until I walked out to my truck. The moment I opened the door, it was obvious the tech who did my oil change had zero respect for customers? property. I?m meticulous about my vehicle, and I keep towels down as floor mats. This guy? Kicked them aside like trash, tracked his dirty boots all over my door jamb, and smeared his greasy elbow across my armrest. I went straight back in and showed the service advisor, who agreed it was completely unacceptable and even took a picture. At least someone there had a shred of common sense. But it gets worse. Ten minutes later, I got home, stepped out of my truck, and immediately saw a fresh 3-4? scratch on the bed. Furious, I called the dealership and got the service manager on the line. I sent him photos, and he promised to call me the next day. That turned into me chasing him down with multiple texts before he finally responded - just to say he didn?t think his tech caused the damage. I assured him it happened at their shop. I even checked my cameras before I left for the dealership, my truck was pristine. His response? Their dealership cameras are ?poor quality,? so they ?can?t check? to see what happened. How convenient. They are doing everything they can to dodge responsibility for the damage they caused. This isn?t over. This will be litigated.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
The sales rep, Corey was great to work with my truck was
The sales rep, Corey was great to work with my truck was in for a repair with parts back ordered for months not the dealerships fault but Chevrolet?s fault they disappointed me however I looked at the new trucks and bought one. I love it. The dealership has been very good to me.
The sales rep, Corey was great to work with my truck was
The sales rep, Corey was great to work with my truck was in for a repair with parts back ordered for months not the dealerships fault but Chevrolet?s fault they disappointed me however I looked at the new trucks and bought one. I love it. The dealership has been very good to me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
2020Buick Enclave
exciting,friendly and fast.went in at 10am test drove the enclave we wanted,processed loan app. went home at 1pm for lunch,received a call at 3;30pm the vehicle was ready,by 6pm we were driving the new vehicle home.Awesome experience.would recomend to anyone looking for new or used vehicle.
2020Buick Enclave
exciting,friendly and fast.went in at 10am test drove the enclave we wanted,processed loan app. went home at 1pm for lunch,received a call at 3;30pm the vehicle was ready,by 6pm we were driving the new vehicle home.Awesome experience.would recomend to anyone looking for new or used vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Oil change/ maintenance check
The entire staff in the building always greets us by first name and knows our vehicle!!! Very impressive!! It is a family oriented place. Caring personal. That what we like. Never ever disappointed!!! Thank you!!!
Oil change/ maintenance check
The entire staff in the building always greets us by first name and knows our vehicle!!! Very impressive!! It is a family oriented place. Caring personal. That what we like. Never ever disappointed!!! Thank you!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
2017 Mitsubishi
Brian hickey great guy work with ! Have purchased two vehicles from him and most likely many more . Overall great experience and somebody it a timely manner this place has great prices and well to work with highly recommend.
2017 Mitsubishi
Brian hickey great guy work with ! Have purchased two vehicles from him and most likely many more . Overall great experience and somebody it a timely manner this place has great prices and well to work with highly recommend.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Good process
An above average buying experience, friendly, low pressure and honest. Minimal negotiation required. Mike, the sales person was open and friendly. Dealership made sure my concerns were addressed prior to completing the transaction.
Good process
An above average buying experience, friendly, low pressure and honest. Minimal negotiation required. Mike, the sales person was open and friendly. Dealership made sure my concerns were addressed prior to completing the transaction.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Wonderful dealership
Brian H. was great to work with. He answered all my questions and went above and beyond in customer service. Great experience. Would go back!
Wonderful dealership
Brian H. was great to work with. He answered all my questions and went above and beyond in customer service. Great experience. Would go back!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Service
I worked with Brian who was fantastic. Process was super fast and easy, did not feel pressured or forced into buying anything. Great experience for anyone looking for a new car.
Great Service
I worked with Brian who was fantastic. Process was super fast and easy, did not feel pressured or forced into buying anything. Great experience for anyone looking for a new car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent car buying experience
Called about a used Kia Sedona they had for sale. Was told it was still there so drove from Syracuse to see it. By the time we got there, it started to snow really hard. They had the van out, warmed up and ready to test drive. Decided to go back the next day instead. Joel our salesman made the process super easy and was very personable and not pushy at all. Everyone at the dealer we came in contact with through the process were super nice and made it a great experience. I had an issue come up a couple days being home with my van and called to let them know. They got it right in and gave us a loaner til they get the part. Again ,Joel was great reaching out to see if everything was taken care of and all was good. Would definitely buy from this dealer again.
Excellent car buying experience
Called about a used Kia Sedona they had for sale. Was told it was still there so drove from Syracuse to see it. By the time we got there, it started to snow really hard. They had the van out, warmed up and ready to test drive. Decided to go back the next day instead. Joel our salesman made the process super easy and was very personable and not pushy at all. Everyone at the dealer we came in contact with through the process were super nice and made it a great experience. I had an issue come up a couple days being home with my van and called to let them know. They got it right in and gave us a loaner til they get the part. Again ,Joel was great reaching out to see if everything was taken care of and all was good. Would definitely buy from this dealer again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great dealership!!
Reymore Chevrolet is a great dealership, they got me in to a super nice 2018 Chevy equinox that is like new, Joel the salesman was awesome, if your looking for a new or used car I highly recommend this dealership.
Great dealership!!
Reymore Chevrolet is a great dealership, they got me in to a super nice 2018 Chevy equinox that is like new, Joel the salesman was awesome, if your looking for a new or used car I highly recommend this dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase