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Great Lakes Ford of Muskegon

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (18 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (18 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Service for recall on 2013 Escape

All problems taken care of with one visit and in a timely manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Lakes Ford

Great deal - they found the truck I was looking for and had it shipped in.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Lakes Ford Muskegon Mich

Regular periodic checkup & maint of my used Ford vehicle. Very courteous & attentive staff plus vehicle service was timely & efficient

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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great value

Friendly and knowledgeable staff, quick and convenient service,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Lakes Ford Service Dept

Oil change and wash In and out less than a half hour

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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2014 ford edge

just had my oil changed and as normal things went good. one thing that they did not rest my oil life on the computer and the divers side floor mat had a lot of liquid in it (not sure why???) Usually they wash the car but not this time?

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Friendly, no pressure dealership

Wonderful experience with Matthew on my C-MAX purchase. No pressure, very friendly, easy process. At no time did I ever feel uncomfortable. Entire process was smooth from test drive to financing to delivery. Would highly recommend this dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent Dealership experience.

The sales department team puts forth good faith effort to attempt to find the best vehicle fit for customer's needs. Employees in all departments courteous, friendly and helpfull to customers. Unlike some car buying and servicing experiences-this Dealership's experience is positive and satisfying.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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