Reviews
better than average service, nice facilities
Lithia's service personnel seem to have improved professionally. Supervisory personnel are aware of the need to provide satisfactory service. Communication with technicians and improvement of the work will require more time
- Customer service 5.0
- Buying process 5.0
- Quality of repair 3.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to provide this feedback, David. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Jerry Davis | Service Manager
Oil change
They finished fast. Very polite and helpful. Explained everything to me. Del. Tge person helping me was very nice and professional
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Christeena, and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Lithia Chrysler of Roseburg. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, Jerry Davis | Service Manager
Mopar Certified
Friendly staff. Full vehicle inspection. Mopar certified technicians and parts. I like having the peace of mind that the work is done correctly and guaranteed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
John, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Jerry Davis | Service Manager
Good experience
Great, friendly staff led to a positive experience—only a few minor complaints with the delivery of the vehicle regarding cleanliness and service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 3.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
David, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Darin Kell | Assistant General Manager
Crystler Pacifica
Very personable and easy going experience and he was very well aware of our time, having the car charging and washed ahead of time so w weren’t waiting.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Kayla, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Lithia Chrysler of Roseburg! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Jerry Davis | Service Manager
Great service clean facilities
Friendly and helpful and fast at getting deals done and effective with taking care of your needs and making sure you get to know the vehicle you are buying before you leave
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jennifer, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Darin Kell | Assistant General Manager
Excellent service and good customer relations
Fast and friendly service. A real pleasure to work with . Would highly recommend to anyone including family members. A great bunch of guys. (would consider forming a softball or bowling team with most of the people that I encountered.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day, David. Sincerely, Jerry Davis | Service Manager
PURCHASE NEW GLADIATOR
ATTENTIVE SERVICE, EASE OF PURCHASE, EXPLANATION OF DIFFERENT OPTIONS FOR UPGRADING COVERAGE. HAVE BEEN COMING HERE FOR YEARS AND HAVE PURCHASED MULTIPLE VEHICLES.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you for letting others know about your experience, Robert! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Devin Schubert | General Manager
No appt necessary - short wait time
Short wait time for oil/filter change on a first come, first serve basis. I'll continue this routine as necessary for my Jeep.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Jerry Davis | Service Manager
Awesome dealership
i liked the really great communication from Chris via text when buying my truck from the website. He answered all my questions and the truck was exactly as he described. He got full approval on the financing and buying this truck was a very easy process. He sent the Carfax. Truck had thorough maintenance, brakes tires and recalls done before picking up the vehicle. I would highly recommend this dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We love hearing about customers that have a terrific experience at Lithia Chrysler of Roseburg. We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Sincerely, Darin Kell | Assistant General Manager