Reviews
Write a reviewGreat communication
Great communication and check ins about the needed repairs and costs. They even used a texting system which was very convenient for me at work instead of calling. Excellent and reasonably priced repair/maintenance.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Tesia, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Bill Rapp Subaru! If there is anything else we can do for you, please feel free to give us a call. Brian Rapp, GM - brianrapp@billrapp.com
Super Service
Quick in and out with a fair price for the service rendered. I also appreciated the comfort of the waiting area.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Brian Rapp, GM - brianrapp@billrapp.com
well done service
The work is done well, altho they were w hours late in finishing. the service people are friendly and helpful. The facility is clean and well kept up. Bathrooms are clean
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Brian Rapp, GM - brianrapp@billrapp.com
Best vehicle transaction yet!
Bill Rapp GMC was excellent. They helped me when other dealers wouldn't. For that I will be a return customer for any future GM vehicle I purchase. Friendly, helpful and kept me updated. Transaction was smooth and efficient. Russ Lee was a pleasure to deal with, and Bryan Franco was great to deal with to initiate sale. Facilities are modern and clean. The owner, Brian Rapp, came to thank me on purchase, normally you don't even get a manager to do that.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jer, I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that our team provided you with the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. All the best, Brian Rapp, GM - brianrapp@billrapp.com
Purchasing Leasing Servicing
Our experience was terrific! Bill Rapp Subaru has things truly perfected. This is our 5th Subaru Forester from Bill Rapp. Working with Tony Madonna as we have for years now, is such a pleasure! He is easy to work with & truly cares about his clients. He is always willing to help in any way.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to share with us, Donald! The goal of the Bill Rapp Subaru team is to ensure a painless and enjoyable purchasing process for each of our customers. We're happy to read that you found what you wanted in such a timely manner. Please remember that we're always here to assist you with any future auto needs! Brian Rapp, GM - brianrapp@billrapp.com
Great Service
Special accommodations were made to ensure the vehicle was done in one day, as I utilize hand controls and am unable to use one of their loaner cars.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Brian Rapp, GM - brianrapp@billrapp.com
Fast service, nice staff.
Fast service, coming off a 12hr night shift, I worried that I would be there all morning in need of sleep but instead it was less than the time quoted.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Brian Rapp, GM - brianrapp@billrapp.com
Customer Service
Great customer service. In and out very fast and efficient. Every one was very pleasant. A very clean and comfortable place to wait for your car. Loved they wash my car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Brian Rapp, GM - brianrapp@billrapp.com
Car body repair
Service was excellent . Staff was very curteous and professional . We will recommend this service to our friends. We were very happy overall.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Brian Rapp, GM - brianrapp@billrapp.com
Excellent job in Collision
When ever I have a problem I take my car to Bill Rapp and they do a great job no matter if it service or this times it was the guys in Collision Craig and George . Excellent job again . Thanks guys .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Brian Rapp, GM - brianrapp@billrapp.com