Ken Barrett Chevrolet Cadillac

After purchasing my brand new Traverse less than 2 weeks earlier, it was struck by another vehicle while parked, knocking off the driver?s side mirror. Service manager Tom went on a difficult scavenger hunt to locate a replacement! Unfortunately, the mirror he worked so hard to secure arrived damaged, and Tom had to begin the search again. I was updated by the service team during each step of the process- and as promised, my car was beautifully repaired. I was surprised to learn how labor-intensive finding seemingly common parts can often be. I truly appreciate all the time and effort invested by the service team to repair my merely inconvenient situation. The Ken Barrett service team is remarkable, and another reason why I am so thankful I chose to purchase my vehicle from this terrific dealership! Click

Eric was a perfect salesman. Very knowledgeable , about all aspects of this car.

From the time I stopped to get an estimate for the body work repairs until the work was complete, Tracy managed every aspect of the process and kept me informed. She called when the parts arrived and confirmed that our scheduled date was still going to be workable. She and Tasha made sure that I had adequate transportation during the repair process and provided a ride home when I dropped the truck off. The repairs were complete 2 days ahead of schedule and everyone there made sure to accommodate everything I needed to have done. Great Job by everyone involved!!!

Very knowledgeable, easy going and helpful wasnt looking for a new car but was really excited when Carl offered to show me one and I fell in love with ot

The service department take good care of you and your vehicle, the people are very respectful, I recently had an engine light come on , pulled in to Ken Barret at about 5:15, last minute to drop off my Suv and they offered me a ride home, these people really go out of their way to take care of you. Thank you Ken Barret

Had multiple communications during the service call!! Friendly staff. The service entry area could use some updates and cleaning but overall very satisfied.

I recently had our new Chevy in to have some collision work done due to a deer running in to the side door. The repair was disappointing. When I showed the collision manager what i was unhappy with he told me your never going to get it perfect, and honestly he would never be working for me, the whole buying experience there was poor, I made a mistake.

Josh was one of the best salesman I?ve delt with .

If there was a negative star rating opt. I would have selected it. This dealership is an absolute joke! My wife and I have been shopping for a new vehicle for her for about a year now. I had found a nice looking Chevy at this dealership via CarGurus. We both agreed it was worth looking into. I called and inquired about it. I spoke with a Josh who was awesome to deal with. I contacted our financial Institution and got all our funding lined out. The dealership was 1hr 45 mins from where we live. We made an appointment to arrive the Friday after Thanksgiving 2019. With intentions to purchase, if all checked out. Upon arrival we dealt with a sales rep named Bob as Josh was off. Number 1 we took the vehicle for a test drive and the sales rep rode along, which was extremely old fashion and made my wife very uncomfortable trying to drive and study the vehicle. After that we made a deal. We were then moved to another guy named Todd, who BTW had the worst customer service skills ever. Long story short due to the holiday and timing we would have had to drive a total of 8 hrs to check vehicle, finalize purchase agreement, pick up check at bank and return to dealership to take the new vehicle home. Not a bid deal, we were prepared to do this. However our bank was going to overnight the check with garrentee delivery, tracking, fax a copy of the check, and supply all legal documents. We asked if we could bring the car home that day and save us another 4 hrs of driving. Well Todd had to ask the owner Ken, answer was no. Ok we understood. I asked if there was some other option. Todd said no. There was no compassion for our situation and zero customer service skills. He said they needed the funds to show immediately. We asked to wire transfer, he asked the owner Kens answer was no. We asked about an eCheck, answer was no! Ok now keep in mind my wife is a extremely knowledgeable Tax and Accounting specialist for a very large financial firm, she deals with money transactions daily ( very large ones) I am a regional Operations Manager for a global billion dollar energy company and deal with clients daily and it's all about customer satisfaction, one way or another. We have three other new vehicles all bought at different dealerships, I have purchased over 50 vehicles in my lifetime. So let's just say we are familiar with the process and how this type of transaction should go. Ok with that said I told Todd we didn't feel they really wanted to work with us. I said ok how about I just put it on our Credit Card, Todd immediately replyed, no, due to fees. Ok how about debit it's immediate funds in there account. Todd asked the owner Ken. Answer was no! Ok so at this point my frustrations are running high, we have literally exhausted multiple legal, lagitamit options to pay for this vehicle and we are being refused. Unfortunately Todd Mr no personality decides to match my frustrations, rather than be a professional customer service rep. Not to mention the owner Ken didn't even have the professionalism or confidence to come talk to us himself and work something out with us, which said alot to us about how important our business was. So I said ok. At this point I was done, ready to walk out, had my poor wife not been so excited and liked the vehicle. My 10 year old daughter asked why that man is so upset. That's a problem. So we reached the only option an that was in thier best interest only! Drive home and bring a check back the next day. Literally a piece of paper over actual funds in a account. Unbelievable. So we did just that. THIS WAS BY FAR THE MUST UNPROFESSIONAL WORST CAR BUYING EXPERIENCE WE HAVE EVER HAD, MY WIFE AND I COULD NOT EVEN BE EXCITED ANYMORE AND WERE MENTALLY AND PHYSICALLY EXHAUSTED WITH THIS PROCESS, ESSPESIALLY AFTER A HAPPY HOLIDAY. WE DO NOT RECOMMEND KEN BARRETT AUTO SALES FOR ANYTHING! they are extremely incompetent and unprofessional! Staff needs trained on professionalism, customer service, educated on computer technolo

Great place to buy new or used vehicles. Very nice facilities