Reviews
Great service never tries to upsell
It's always a good experience working with Josh Carroll... I trust him, have purchased three cars off of him. And I know I do not get taken advantage of on pricing with him... And he never tries to sell me something that I don't want... Always a great experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear James, Your kind words about our sales associate Josh are greatly appreciated. Thank you. Denny Dunfield General Manager Al Serra Auto Plaza
Excellent sales staff and inventory
Glenn was very helpful in finding a car to fit my budget. I also like the fact that there was a large inventory to choose from.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Joshua, Thank you for making Al Serra Auto Plaza your Dealer of choice. We appreciate your business. Denny Dunfield General Manager Al Serra Auto Plaza
Great service
I think Fred Wallace did a great job of trying to make me happy, meet my needs, answer questions and keep me aware of what was going on during a very frustrating time with a new vehicle. Jason Seyfied did a great job as he always does. I feel that I was treated fairly and the buying process was open and above board. I have purchased 6 vehicles from Al Serra and will buy me next one as well. In my opinion they are an honest company that tries to do their best in both sales and service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear Phillip, Thank you for the kind words. We are thrilled you had a positive experience and we look forward to seeing you again. Denny Dunfield General Manager Al Serra Auto Plaza
PLEASE READ
I DID NOT LIKE THE WAY A SALES MAN AT CADILLAC DEALERSHIP TOOK CARE OF ME. VERY PUCHEY. I THOUGHT HE WAS VERY AREGENT THE WAY HE TALK TO ME. I MAY BE GOING SOME WHERE ELSE TO BUY A NEW CADILLAC. THE SALES MAN WAS SEAN WHITE. I CANT BELIVE THIS GUY IS A SALES MAN?
- Customer service 5.0
- Buying process 1.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear Richard, I am sorry you had a less than positive experience with us. Your comments have been reviewed with our staff. Please do not hesitate to contact one of our Sales Managers so we can be sure your next visit with us is satisfactory. Denny Dunfield General Manager Al Serra Auto Plaza
Service was completed in a satisfactory time.
AS staff does not seem interested in honoring my extended warranty "EasyCare". I was called, only after I had written my check and gone home, stating that my service was indeed covered.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear Mary, I apologize for the inconvenience on your last Service visit. Please feel free to contact one of our Service Managers at your next visit so they can be sure to make sure your visit is satisfactory. We appreciate your business. Denny Dunfield General Manager Al Serra Auto Plaza
Great people; great service
Everyone is always so nice and takes time to explain things. I do not ever feel like I am being told something just so the dealership can make money. I feel I am treated fairly and any recommendations are not forced upon me. Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear Nancy, We appreciate all the nice things you have to say about Al Serra Auto Plaza and our staff. Thank you. Denny Dunfield General Manager Al Serra Auto Plaza
New Truck
Scott Good was professional and got me a great deal. His manager was also very helpful and understanding of my situation. Great job, love my new truck!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Joel, Thank you for the kind words. We are thrilled you had a positive experience and we look forward to seeing you again. Denny Dunfield General Manager Al Serra Auto Plaza
Great experience
Mike M did an excellent job in helping us find the right car. The staff was very friendly. Would recommend to a friend or family member.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Travis, Thank you for the kind words. We are thrilled you had a positive experience and we look forward to seeing you again. Denny Dunfield General Manager Al Serra Auto Plaza
fast, friendly, professional, very clean
I always bring my vehicle to al serra for anything that needs done from an oil change to the fan on my heater needed fixed. everyone is professional, courteous, and quick to get you taken care of.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear Ricky, Thank you for choosing Al Serra Auto Plaza for your Service needs. We appreciate your business and look forward to seeing you again. Denny Dunfield General Manager Al Serra Auto Plaza
Great service, tecs friendly, al serra grand blanc
Multiple updates on progress of vehicle. Friendly nature of all tecs involved . New waiting room was awesome, appreciated coffee, water, donuts, popcorn availability. Would send others to this location.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear Albert, We appreciate all the nice things you have to say about Al Serra Auto Plaza and our staff. Thank you. Denny Dunfield General Manager Al Serra Auto Plaza