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Al Serra Auto Plaza

(1,682 reviews)
Visit Al Serra Auto Plaza
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:00am–5:00pm
Tuesday 9:00am–6:00pm 7:00am–5:00pm
Wednesday 9:00am–6:00pm 7:00am–5:00pm
Thursday 9:00am–6:00pm 7:00am–5:00pm
Friday 9:00am–6:00pm 7:00am–5:00pm
Saturday 9:00am–3:00pm 7:00am–3:00pm
Sunday Closed Closed
New (810) 503-0005 (810) 503-0005
Used (810) 535-7462 (810) 535-7462
Service (888) 471-4159 (888) 471-4159

Reviews

(1,682 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Peggy Boop

The body shop sucks 5 years ago it was great now it has gone down hill The service manager was rude and wasn’t, very friendly not helpful at all will never go back loved it 5 years ago

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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MR. Chap

I was immediately greeted via email by Mr. Birch. I was impressed with selections. I would return to service or buy car from here... There are many options and it's off the bus routes to the city.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Great! Will be back in fall to trade in wife’s lea

Great! Will be back in fall to trade in wife’s lease. Thanks. Outstanding workmanship. Looking forward to our next sale. Purchased several cars from dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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new truck

just wanted to give a shout out to my main man @Al Serra Chevrolet,Mr Brian Miller,such a professional ,thank you for another smooth transaction.#LOVING THEM CHEVY TRUCKS,thanks again b

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great time, great deal!

Had a great day with Derek. Lots of laughs, low pressure, extreme honesty, and most importantly, I got a great deal! I recommend you ask for Derek when you visit Al Serra Chevrolet.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Oil change and rodents

Brought my equinox in for oil change and when they opened the hood squirrels have made a huge nest. About a 1/2 bushel of grass and leaves along with the hood liner that they shredded. And chewed up the cabin air filters. They changed the oil, did 27 point inspection, rotated tires, replaced hood liner and filters. I was out in 45 minutes. Love Al Serra's service department. I live in Lupton Mi and always try to have my vehicle's serviced here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Mister

The best car deal experience my wife and I have had in twenty years was with Greg Winnie of Serra Chevtolet. He was recommended by a friend and since our purchase I have recommended seeing him to our daughter because of his customer relations talent and making you feel that he is working for you to make you a happy and satisfied customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Brian Miller - Al Serra Auto Plaza, Grand Blanc MI

Have purchased multiple vehicles from Brian Miller at the Al Serra Auto Plaza. I have also referred friends and family all with the same great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Wow, we're glad you had such a wonderful experience with Brian! Thank you for your referrals and recommendations!

Great experience!

Derek Suttle was a wonderful salesman. Very friendly and personable. He listened to all my questions and concerns, quick to find the answer if he didn't have it. He was very helpful in explaining how a lease works and helping me find a good fit for my budget and lifestyle. I would recommend him to anyone looking for a new vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Customer service skills are the best in Michigan

Great customer service i would recommend them over any dealer ship in Michigan! Even while the GM strike was going on i still got my car back faster then i thought!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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