Reviews
Forgot making an appointment.Long wait times !
Drove and hour to have my vehicle serviced. Made an appointment and it's been over 2 hours and they have not even looked at it. Not acceptable for long wait times when you have an appointment.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Dear CLB, I apologize for the inconvenience on your most recent visit to Al Serra Auto Plaza. Please reach out to me on your next visit so I can make sure that everything is satisfactory. Thank you, Troy Wittke Buick Service Manager
Long wait times for service.Even with an appointme
Waiting for over three hours before they even looked at it. What good is an appointment? Waisted a whole day for a 1 hour repair.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Dear Carl, I apologize for the inconvenience on your most recent visit to Al Serra Auto Plaza. Please reach out to me on your next visit so I can make sure that everything is satisfactory. Thank you, Carl Lyons Buick Service Manager
Easy buying process
Best and fastest deal I have ever made. Salesman laid out the options, answered the questions and even delivered the car to workplace. Fantastic job.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Carl, Congratulations on your new vehicle. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience was so positive. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Denny Dunfield General Manager Al Serra Auto Plaza
Service for GM recall
I appreciated the professional technician and the prompt service. The time promised was exactly 1 1/2 hours and completed on time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear William, We love hearing feedback from our customers and are glad that your service visit went so well! We pride ourselves on providing top of the line service and love knowing that we've succeeded in this effort. Please feel free to contact us if you have any questions. Thanks again. Denny Dunfield General Manager Al Serra Auto Plaza
Great Service
Fast service for a minor repair. That's the way it should be handled. Brian was very easy and pleasant to work with.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear John, We love hearing feedback from our customers and are glad that your service visit went so well. We pride ourselves on providing top of the line service and love knowing that we've succeeded in this effort. Please feel free to contact us if you have any questions. Thanks again. Denny Dunfield General Manager Al Serra Auto Plaza
Enjoyable experience
I just came in for entertainment to look at challengers. I was greeted quickly with a very friendly and very low pressure approach.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Charles, Thank you, we love hearing about customers that have a great experience at Al Serra Auto Plaza and we are glad you are one of them. We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Denny Dunfield General Manager Al Serra Auto Plaza
Second Volt Lease Process Very Simple!
Leasing my second Volt could not have been more simple. Doug Nolan had all the paperwork ready to go, helped me contact my insurance provider, etc. He is organized, professional, polite, funny and helpful!! Car was in excellent condition, staff is all wonderful. Worth the drive north from Troy!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Bethany, Thank you, we love hearing about customers that have a great experience at Al Serra Auto Plaza and we are glad you are one of them. We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Denny Dunfield General Manager Al Serra Auto Plaza
Great Service, Very Courteous
Staff was very helpful and courteous. Made me feel important and not just another person. Went here to buy a car instead of buying one from the dealership I work at. Vic went above and beyond to answer any question I had. Building and lot was very clean, organized, and pleasing to the eye.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Erik, Congratulations on your new vehicle. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience was so positive. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Denny Dunfield General Manager Al Serra Auto Plaza
Great experience
Sales person Travis Jones was excellent. Every one we came into contact with was very helpful. Had a slight problem and it was dealt with quickly and efficiently. I am very pleased with the entire experience. I would definitely recommend your dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Charles, We appreciate all the nice things you have to say about Al Serra Auto Plaza and our staff. Thank you for your business and we look forward to seeing you again in the future. Denny Dunfield General Manager Al Serra Auto Plaza
Al SERRA Auto Plaza- a great purchase experience.
The ease of the vehicle purchase experience was more than I expected. From the dealership finding the exact vehicle I was hoping for to inlcude a great price and the best of service from each representative I worked with. I highly recommend the Al Serra Auto Plaza.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Jeffrey, Our team enjoyed working to find you the perfect vehicle. We are glad you are so happy. Denny Dunfield General Manager Al Serra Auto Plaza